Our custom windows are only a year old and so far they have had to come out atleast 10 times to replace the tracks, make readjustments, replace broken plastic pieces, etc. Simply ridiculous as I specifically wanted to purchase the top of the line windows (all wood) and were told these were the best - HA! What a joke. We spent much less on two other windows in our home and they have had zero problems. Now I have a contractor saying it is the window company's fault and the window guy saying the contractor messed up while I sit and have non operational windows. Not to mention who knows what the windows will be like in 5 years! I would have already had a new car if this was a new vehicle under the lemon law.
I agree with one poster we should file a lawsuit against this company or something. And nothing like the repair guys coming out to our house and looking at the windows and saying "Ohhhhhhhhh you have those Pozzi windows, hmmmmm" Gee that makes me wonder what I did get b/c I thought I got Jeld Wen so why do they say that statement?
I included a photo of the lock not being able to latch and notice the paint that has come off from trying to force it closed since it was first installed! Oh and all the bugs that have now entered our home b/c the windows don't seal properly!! And the little black thing to the left is something that just fell out of the track when I opened it yesterday -- woo hooo another piece of ?? broken. Nothing like spending 20,000 on custom windows that you can't use.