I am having a Pulte home built in Virginia. We chose Pulte based on researching several builders in Virginia and comparing their records for Quality and Customer Satisfaction. Quality of building materials/methods was most critical to us over price or design. Pulte is the #1 builder in Virginia for Quality and #2 builder overall according to a recent JD Powers survey.
Overall we are very satisfied with the contruction methods used by Pulte, with one unfortunate exception. The basement foundation wall has completey broken into three pieces and rather than replace it (these walls are fabricated in a nearby manufacturing facility where they could easily pour and ship another, at the cost of delaying construction by a week or two), they have epoxied it.
I took several pictures, the link above probably shows it best. I did have an independant inspector look at it and he said this is acceptable. He did tell me Pulte is required, in Virginia anyway, to get a special exception from the County inspector for this type of repair. I am told that if this crack appears anywhere it could be seen, the value of the home could be reduced. Luckily, this is the front of the garage and will be buried on both sides, so it is not a large concern to me.
I just visited the site again, and this new crack has appeared next to the old one.
Although this one is not as severe as the other, I am now very concerned about the quality of this foundation wall. Two stories of house have to rest on these things and new cracks are forming now, what's to come?
If I don't close on this home, I will lose out on over $100K in equity as I signed the contract a year ago and the housing market is just crazy here. I want to close on the house and I want to save my anger with Pulte for the "real" problems that I know every home buyer has. The question is, is this a serious problem that is worth an ugly fight with the builder over, or is it no big deal, like my independant inspector suggests? Keep in mind that Pulte probably wants me to back out of the contract since they have a waiting list of over 250 people for these homes and they have raised their price on this model over $100K since I contracted.