COMMUNITY FORUM

marlo1

05:31PM | 07/28/07
Member Since: 04/11/07
19 lifetime posts
i started a list of names under lets get started im getting a responce but i think we need a lawyer i dont know how to get every one together because we all live in different parts of the state. maybe channel 7 "7 on your side can help "

marlo1

05:36PM | 07/28/07
Member Since: 04/11/07
19 lifetime posts
they told me the same thing in the air then why dont i have mold on the railings and all over my chairs there just handing out a bunch of crap we are trying to get to gether a law suit

HomeMoaner

04:44AM | 07/31/07
Member Since: 07/23/07
3 lifetime posts
Contacting 7 on your side is not a bad idea! I will check their website out.

HomeMoaner

05:06AM | 07/31/07
Member Since: 07/23/07
3 lifetime posts
I just sent the following email to the NY 7 On Your Side. I'll keep you posted if I hear back.

Composite decking material manufactured by CorrectDeck has left many of us dissatisfied. Was sold claiming low/no maintenance. Price runs anywhere from 2-5x more than pressure treated wood and turns out to be no less maintenance free due to the mold! Company has been both rude and unresponsive to complaints. Since our purchases they have come out with a new line that claims to be stain, mold and fade resistant. Please see Bob Vila website bulletin board.

http://www.bobvila.com/BBS/Correct_Deck_composite-Deck_and_Patio-1-T260.html#260

jemcge28

07:55AM | 07/31/07
Member Since: 07/30/07
5 lifetime posts
1. Angela Deleasa

2. B Kibi

3. J.M. Bradley

4. Deborah Weiss

5. Andrew Becker

6. James McGeehan

Our deck is 2 years old in the reddish color, covered with spots and fading.

mojobradley

11:18AM | 07/31/07
Member Since: 03/21/07
63 lifetime posts
The person who installed the deck has at least one more name and said we could use his name, if that would help.

mojobradley

11:26AM | 07/31/07
Member Since: 03/21/07
63 lifetime posts
I wonder if it would help if we all used the station in our town who handles customer complaints and showed them the all the other complaints. Maybe they would go together to protect consumers all over the country. It might make an interesting story.

jemcge28

12:09PM | 07/31/07
Member Since: 07/30/07
5 lifetime posts
I just got off the phone with Renee at Correct Deck. I asked for a representative to view my deck and was told "We don't have representatives". Therefore, if you have someone coming to your home, and he is from Correct Deck, could you send me his name and phone number please?

Thank you very much

Jim

mojobradley

12:16PM | 07/31/07
Member Since: 03/21/07
63 lifetime posts
In Ohio they have had a Rep for their distributer, his name is Dan Kelly. I don't know where you are but all he would say is it's your fault because there is mold in the air. Where did you purchase your Correct Deck?

mojobradley

12:16PM | 07/31/07
Member Since: 03/21/07
63 lifetime posts
In Ohio they have had a Rep for their distributer, his name is Dan Kelly. I don't know where you are but all he would say is it's your fault because there is mold in the air. Where did you purchase your Correct Deck?

jemcge28

01:48PM | 07/31/07
Member Since: 07/30/07
5 lifetime posts
Came as a recommendation from the builder. He purchased it from a distributor here in Penna, near Philadelphia.

I bought the reddish color, and it is fading quickly, as well as the high mold marks.

Jim

mojobradley

07:36PM | 07/31/07
Member Since: 03/21/07
63 lifetime posts
I bought the darkest and it is now light red with gray and mold. Does your builder feel any responsibility for recommending this product?

jemcge28

02:17AM | 08/01/07
Member Since: 07/30/07
5 lifetime posts
He didn't feel any responsibility for all the drywall tape that peeled off every corner of the room and ceiling, starting within two weeks after completion of the project, although after 9 months of letters and e-mails, and finally the threat of a law suit, he sent in someone to repair the damage. I didn't even talk to him with regards to this issue.

Jim

mojobradley

05:43AM | 08/01/07
Member Since: 03/21/07
63 lifetime posts
It sounds like if would be nice to put him out of business also.

bsputnik

10:38AM | 08/04/07
Member Since: 08/03/07
2 lifetime posts
The person who will likely be our GC for the building of our deck (a SUBSTANTIAL project) just left our house and had recommended Correct Deck CX. Having not heard of this particular brand of composite decking, I did a quick google and found myself in this forum. I'm obviously quite concerned about going this way now, not only for the mold issues, but also for the lack of customer service. My question, though, is are all of you who are experiencing the mold using Correct Deck or Correct Deck CX? Besides the customer service issues (which weigh significantly of course), are you aware of similar mold issues (or any negative issues for that matter) with the CX.

Thanks,

Brian

jemcge28

11:39AM | 08/04/07
Member Since: 07/30/07
5 lifetime posts
Can't say you haven't been warned. They don't provide customer service on their correct deck material, why would you believe they would provide it on the new and improved(their words) CX?

mojobradley

04:59PM | 08/04/07
Member Since: 03/21/07
63 lifetime posts
Correct Deck is perhaps the most irresponsible company I have ever had the misfortune of trying to deal with. They have no concern for their customer won't even reply to phone and e-mail messages. Have you read their 25 year warranty, it doesn't cover anything, not mold, fading, or anything else. You would be so much better off just using wood. This Correct Deck needs more maintenance than my old wood deck and you can't treat it or restain it. It was a total waste of money. Please don't throw your money away. I wish someone would have warned me.

bsputnik

06:07PM | 08/04/07
Member Since: 08/03/07
2 lifetime posts
Mojobradley/Jemcge, Thanks for coming back to me so quickly. If you could do it again, which composite product would you go for? I checked out the Ultradeck that someone linked to on this forum (http://www.midwestmanufacturing.com/), but they don't appear to operate in my area (North Jersey). Is there a composite out there that resists stains, mold, mildew, etc? It seems that this is a problem with composites in general.

marlo1

08:36PM | 08/06/07
Member Since: 04/11/07
19 lifetime posts
we are in new jersey the rep i spoke to also said enviroment, balony i have no mold on nothing else in my yard so why just the deck? even if i didnt complain about all the mold the deck was a clay color now its almost white so is that enviroment too like i said there fulll of balony.

weissdeb1

09:17AM | 08/08/07
Member Since: 10/13/05
18 lifetime posts
Dear Fellow Correct Deck sufferers!

Just wanted to post the latest update. We had a rep from CD come to the house. He cleaned the deck with an Armor All solution and then came back a few days later and then applied Deck Defender (new and inproved version). He claimed that it should last a few years. We'll see...has anyone used this combination yet? The best part was the rep doing the work instead of us this time. I think this was probably a result of our letter to the CT State Att. Gen's office.

Regarding the lawsuit, I spoke with my brother who is a lawyer in MA. We would need someone who specializes in class action suits because of the different states involved. I looked up a few names of lawyers in CT who do this type of thing and found several. The class action suits primariy work on a contingency basis, in other words, the lawyers take a percentage of the winnings off the top (usually 25%), however we don't appear to be a big group--hard to tell how many others are out there, so it might be hard to interest someone in taking the case.

The other suggestion from my brother is for individuals to use small claims court in their states. It is inexpensive to file a claim (usually about $30) and the wait time is minimal, no lawyer needed. The disadvantage is that the limit on the claim amount is relatively low and usually would not cover what most people have invested in their decks. For ex., the CT limit is $5,000, probably higher than most states. This would cover most of the cost of material for us, but not the labor (we installed our deck ourselves). He also stated that self-installers might have a problem trying to recoup the hypothetical cost (since no funds were paid out). However, it might give people something at least...
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