COMMUNITY FORUM

jeffd928

12:24PM | 05/06/10
Member Since: 05/05/10
1 lifetime posts
I had a trex deck installed in 2005. By 2007, the deck started to show visible signs of warping, cupping, bowing, flaking and mold spots. Some of the decking swelled to the point where there was no gap between the boards. When the problems continued, I filed a warranty claim in 2009. The company was responsive. Sent out a claims representative who confirmed that the entire deck was defective. Received new Trex decking and a small $250 stipend for labor. Of course, the labor to remove the old deck and install the new one was almost ten times that amount. I wouldn't buy Trex again. I hope that this lifetime deck lasts at least a few years longer than the previous one.

ac292933957

07:23PM | 05/24/10
Member Since: 05/23/10
1 lifetime posts
DO NOT USE TREX ACCENTS !!!! I have filed all the proper forms about my rotting,crumbling TREX Accents, color Saddle. Just got a letter back today saying........wait for it...builder used a product other than TREX for the risers, and the fading (no grain showing at all now, bleached by the sun to pale beige) "can be expected"! The mold issue........just clean it as recommended by TREX....which I have had done......and mold returns a couple weeks later. This deck and stairs was installed by my builder In 2005. I am hoping I can find another class action suit to join. Patricia

trexfan13

08:13AM | 07/04/10
Member Since: 07/03/10
3 lifetime posts
Ive been installing Trex decks for over 8 years and I have NEVER had 1 complaint! My guess is everyone who has had a problem with their Trex deck came from the person who installed the deck and NOT the product itself!

bowshiem

05:39AM | 07/05/10
Member Since: 02/27/10
23 lifetime posts
Trexfan13,

Since you are an installer, I invite you to come to OH and inspect my deck to see if it was properly installed. If you come and find it was an installation issue, I will pay your traveling cost. If you come and see that it is not an installation issue, then you can replace my deck for FREE.

Are you willing to put your $$ where your mouth is?

This is not an installation issue. There was a lawsuit settled in 2004 for flaking, warping. Trex settled that lawsuit and people can make claims on that issue, which is posted on Trex website.

For the mold and mildew, that issue is being addressed in another active lawsuit.

Contact me if you are willing to come to OH and check it out for yourself.

trexfan13

06:59AM | 07/07/10
Member Since: 07/03/10
3 lifetime posts
There is always a chance, with ANY product, that there will be issues. But as I stated...and Im talking about any 'movemment' of the material. It IS due to lack of knowledge on the contractor. You get what you pay for. You probably went cheap on the labor and thats what happens. Good luck!

bowshiem

12:39PM | 07/07/10
Member Since: 02/27/10
23 lifetime posts
You know what they say when you assume. So another qualified, certified trex dealer and trex installer is cheap? $6K for a deck is cheap? Really, what are your rates?

Get to know all your facts. It wasn't shotty labor, it was an inferior product that was sold to me in 2005 right after they just settled a lawsuit in 2004.

I've been fighting this issue for 5 years now and waiting on the lawsuit in CA to be settled.

With that said, I'm not getting into a ****ing match and I see you are not taking me up on my offer.

trexfan13

12:41PM | 07/08/10
Member Since: 07/03/10
3 lifetime posts
I havent built a TREX deck for less then 80K! The most expensive? Well over 300K! And NONE you get that..NONE of my decks have an issue! I will continue to use TREX. Please don't repsond again...I have no use for you. Good luck trying to fight a usless battle.

bowshiem

03:39PM | 07/08/10
Member Since: 02/27/10
23 lifetime posts
There is a current lawsuit in CA for mold and mildew issues (black spots). Please contact www.hbsslaw.com

Also, for the flaking and warping issues, Trex acknowledged there was an issue. The link is

http://www.trex.com/legal/Claim_Form.pdf

Keep up the fight, don't let anyone tell you otherwise. I hope this information helps.

bowshiem

03:41PM | 07/08/10
Member Since: 02/27/10
23 lifetime posts
There is a current lawsuit in CA for mold and mildew issues (black spots). Please contact www.hbsslaw.com

Also, for the flaking and warping issues, Trex acknowledged there was an issue. The link is

http://www.trex.com/legal/Claim_Form.pdf

Keep up the fight, don't let anyone tell you otherwise. I hope this information helps.

bowshiem

03:43PM | 07/08/10
Member Since: 02/27/10
23 lifetime posts
There is a current lawsuit in CA for mold and mildew issues (black spots). Please contact www.hbsslaw.com

Also, for the flaking and warping issues, Trex acknowledged there was an issue. The link is

http://www.trex.com/legal/Claim_Form.pdf

Keep up the fight, don't let anyone tell you otherwise. I hope this information helps.

TREXHEAD

05:35PM | 07/13/10
Member Since: 04/04/10
4 lifetime posts
IF THERE IS NOT A PROBLEM THEN WHY DOES TREX HAVE FORMS ON ITS WEB SITE FOR COMPLAINTS AND WHY DID THEY SETTLE IN 2004? I WILL MAKE YOU THE SAME OFFER TO COME TO MY HOUSE IN MARYLAND AND LOOK AT MY MOLDING, CRUMBLING, WARPING DECK INSTALLED BY A COMPANY THAT BUILDS MILLION DOLLAR HOMES??? THEY USED TREX SUPPLIED GAPPING TOOLS( WHICH WAS CHANGED IN 2004) I KNOW LOTS OF COMPANIES IN MARYLAND THAT WILL NOT USE TRX BECAUSE THEY DO NOT STAND BEHIND THERE PRODUCT.

sheilandon

10:51AM | 07/28/10
Member Since: 07/27/10
2 lifetime posts
beautiful & expensive trex material put down. Has not held color well at all & much plastic showing through. Was supposed to be lifetime, never needing paint etc. Considering painting or ripping out in favor of good old wood. If a class action does take place, I'm interested.

madmikee

12:27PM | 07/30/10
Member Since: 07/29/10
1 lifetime posts
what a joke - installed four years ago, and surface flaking and mold persist to be a major problem with my deck. I invested over $10,000 in materials, and built the deck myself. Now with the class action settlement my labor is only work 18 cents per lineal foot? I would strongly recommend that anyone thinking about using this product DON'T! You'll live to regret it.

sheilandon

07:52PM | 07/30/10
Member Since: 07/27/10
2 lifetime posts
did I already miss out on one or is there still a way to be included? Don

Markeeta

05:04PM | 08/14/10
Member Since: 08/13/10
2 lifetime posts
Glad I checked Trex on internet before having my Taos, NM, south-facing deck replaced with it. But I'm totally confused about which way to go, not only for it but also for a full-sun-exposure observation deck on top of a carport that will be built next spring. I hate the feel of Pergo underfoot, so I'm thinking I might not like synthetic. Anyone have anything to say about TimberTech or Moisture Shield, which one blogger elsewhere recommends? Would ipe or ironwood really be better than cedar or redwood in a sometimes-snowy, sometimes-rainy low-humidity environment? We're kind of lackadaisical about maintenance, so what's a decent level that we can get away with and have the deck last 8-10 years?

bowshiem

06:24PM | 08/14/10
Member Since: 02/27/10
23 lifetime posts
This is the one that I know that is still currently active:

adriang@hbsslaw.com | www.hbsslaw.com

bigbuilder4

06:56AM | 06/07/11
Member Since: 06/07/11
9 lifetime posts
when you decide to change deck materials matplex.com is a great site with lumber prices. it checks pricing for you.

BV000937

06:42PM | 05/02/13
We had a Trex deck built, the color was suppose to be dark brown. After 1 week we noticed the deck to be light brown, dark brown, it looks a mess. There's two pices that are ligt than three pieces that are dark, than 1 piece light.... We called the company that built the deck, they had a man from TREX come and look at it. He says that's how its suppose to be ?????? Can this be painted one color ?????

BV001486

08:12PM | 07/05/13
To BV000937: was your deck from the Transcends line?

BV001546

09:09PM | 07/11/13
I want to build a composite deck and thought trex select would be a safe bet. Can anyone recommend a trouble free composite product>

rooneypa@verizon.net
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