Should say deck mate product
And I wish I had stayed with wood.
02:17PM | 02/06/13
I too had the same problem with my desert bronze xlm..
I contacted the company and submitted a warranty claim. A company rep came out and looked at and said no problem they will replace all decking.
A showed them the invoice of material and they sent out the exact amount including the hidden fasteners.They also cut me a good faith check for the labor to replace the decking. They said that the Desert bronze xlm was made with a bad batch of resin and that they have changed the formula.
It took me all summer to replace it but looks great. Keeping fingers crossed that the new decking will last.
I purchased a TimberTech deck (XLM Desert Bronze) in the summer o%f 2009. It is turning white. I called my contractor/installer and he took pictures and sent them into TimberTech. TimberTech will replace my deck with another color (Rustic Bark) as Desert Bronze is no longer being sold. My installer will not replace my 2 decks because of the TimberTech warrenty. Even though TimberTech will replace my decks, but according to my installer I used, the price quoted from TimberTech $1150 will not cover all my installation (30 to 35%)
continued from above
TimberTech sent me a contract to sign and want it signed within 14 days. I do not feel I should pay again for installation. Will the Rustic Bark color have the same problems--- discoloration, mold and mildew? What should I do?
07:12AM | 02/27/13
Does this issue exibit itself only to XLM, to only XLM and bronze, or has there been issues with their other products such as their earthwood evolutions Pacific Walnut which is a capped composite?
06:47PM | 04/07/13
As a contractor I have installed many Timbertech decks. I am very familiar with what has happened with the Desert Bronze and Mountain Cedar xlm decking. Timbertech has stood by their product and has replaced it for all of my customers and many others at no cost to the customer. Sure no one wants to have to go through that but that is why we buy a product with a warranty right. Be sure to contact the claims department and discuss the issue with them. Also please note that "maintenance free" is not a timbertech warranty, but rather it is "low maintenance". Plan on taking care of your deck like you would anything else you use.
Just spoke with a timbertech phone person and was told that we need to clean the deck with Corte clean and then wash it periodically with soap and water to keep the mold from coming back. Didn't have to do this much with the old wooden deck and was told this product was "maintenance free". After spending over $20,000 we are very upset with the extra work that we didn't think we have!!!
11:26AM | 04/28/13
My. Deck also turned white after replacing the ent.ire deck the new material is. Starting to turn white. I paid four thousand for just the decking boards. I thought I was getting a superior product,now I wish I would have used pressure treated wood. I tried to get on the class action web site but it does not exist.
05:06PM | 05/03/13
We're having the same problem. We had our deck installed in June 2006. Every spring we scrub and scrub but it never helps much. I thought it was suppose to be "maintance free". Last week I called Timbertech and asked if they recommended anything. We ended up ordering Corte Clean off the Internet. We've spent all day applying it and scrubbing. It has taken the moss and most of the mold off but when it dried it is still faded. The corte clean and sprayer we needed to apply it cost us $60.00. Someone help us.