A little over a month ago I installed a "Tap Tight" floating wood floor system. As soon as it was finished, it had a cracking noise in one spot. With in 2-3 days a couple of the planks butt joints started to separate. Now most of them have separated, along with several of the sides of the planks.
I went to Harris Tarkett's web site and e-mailed them with my complaint twice. After not getting any response from them I called their office.
I was connected with a Mr. Tim Coggins. After explaining my problem with their floor, he blamed the humidity levels in my house as the cause.
I don't agree with this because of how quickly these joints started separating.
Mr. Coggins instructed my to go back to the store that I bought the flooring from. Through the store I am suppose to request that an "independent" inspector come look at my problems with the floor. Then store will send Mr. Coggins a copy of the inpector's report. Afterwards, he will discuss any repair/refunds. Mr. Coggins did stress that the store had to act as a go between. He did not even want my telephone number at first.
Has anyone had the same problems that I have? What was the solution to repairing the floor?
Also, has anyone had one of these "inspections" and delt with Harris Tarkett or its representative Mr. Coggins?
My floor looked great for about 2 days after it was installed, but now with these problems I would not recommend it to anyone.
I would appreciate any help that I can get with this complaint. Thank you.
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