why did you accept the delivery if it did not match the samples ?
why did you install it if it did not match the sample ?
why did you install the transition if they did not match the product/samples ?
You install the product then claim foul ?
And now you claim you scratched it and someone else is to blame.
I wouldnt not refund your money either.
This is an important post for all diy'er to read and understand.
By installing it, you accepted it.
By electing a do it yourself purchase and installation instead of through a reputable flooring retailer offering a complete sales and installation service, you miss out on some of the most important tried and true methods of flooring retailing and installation by experienced sales professionals staff, installation professionals, operations professionals, and management professionals skillsets to save a buck.
It is a hard lesson but you can not blame Lumber Liquidators.
Blame yourself, Not Lumber Liquidators.
1. You always confirm shipped materials being delivered are the right product at the time of delivery, color, and shade variance ordered, and also all of the same dye lot.
2. always inspect product prior to install, and if it isnt right, DO NOT INSTALL IT. Call in for a return RMA number and/or start the returns process to get the right product.
3. Hardwood is a natural product and may vary in shade from samples. Every piece will not be the exact same, but If this shade variance is to much for you, DO NOT INSTALL IT.
If your floor is scratching, you can contact the manufacturer for a claims dispute.
If your use of the hardwood flooring is unacceptable to the manufacturer, your claim can be denied becasue you abused the floor causing the scratched.
Do not install hardwood in a utility or play area where abuse could scratch the floor.
Contact the wood manufacturer for a claim.
Lumber Liquidators did not isntall your product.
You are the genberal contractor for your project, not lumber Liquidators.
If you dont want the responsibility, then hire a local reputable flooring retailer for the complete installed sale who will act in your stead to the manufacturers for a product defect claim.
You cant have it both ways here.
You elected to be your own genral contractors for this project to save a buck.
Dont blame someone else for your mistakes.
There are two ways to do any job.
The right way and the wrong way.
Do it right everytime.