04:58PM | 04/21/05
Member Since: 04/19/05
7 lifetime posts
I need to have my shingles replaced on my roof. I signed up for the free home estimite at HD (they wont let me write the actual name of this large home goods supplier) and the contractor will be here Saturday. It seems I hear a lot of negitive about H**e D*pot contractors but there must be some positive stories?? What are your thoughts?


04:12AM | 04/22/05
Member Since: 03/27/05
95 lifetime posts
Have no personal knowledge of THAT store's roof installation service....but the jobs I've run accross in the past, done by other BIG BOX stores, have been some of the worst I've seen, whether it's gutters or roofing.

What is their "guarantee"?

We offer 5 years on labor. A number of established roof contractors offer multi-year warranties. Isn't theirs 1 year?

Based on 23 plus years, I can tell you that many leaks do not show up till several years have past.

Other questions to ask...

If you have a leak, who do you call? The roofer? The store? An 800 number? Will they attempt to look for a way out of it? Will there be a "pre-existing condition" which allows them to bug out of their responsibility to you? One of the biggest gripes I've heard from customers over the years is: "the salesguy was so nice...", then when a problem occured, they were shuffled back from one excuse maker to the next.

They are nothing more than a middleman, cutting themselves in on the action. You're going to pay for way or the MY opinion.

And I love the store. I just would never pay THEM to turn around and hire some other flunky to install or service something on the home where I live.

It violates one thing I recommend to everyone which is "KNOW YOUR ROOFER".

A roof CAN be your friend
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