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jaguarr

06:56AM | 02/16/01
Member Since: 02/15/01
2 lifetime posts
Bvwindows
Hey There,
Hoping one of you garage door guru's out there can help. I have a Craftstman 1/2 HP garage door opener that is somewhere between 3-5 years old, I'm guessing. I inherited it when I bought the house I'm in. It came with two remotes, two keychain remotes, and has a keyless entry. Up until about a month ago, the keyless entry worked fine (the old owners gave me the code for it). Suddenly, it quit working and I have no idea why. I replaced the battery that goes in the unit, but that resolved nothing. The keypad lights up when I press the buttons, but it just won't activate the garage door when I punch in my code. I tried to call Craftsman/Sears support, since I don't have a manual for this thing, and they were no help at all. The lady I spoke with was absolutely obsessed with the question "Is it in the catalog?" and had no idea what I was talking about when I mentioned the term "keyless entry". I even asked to speak with a garage door opener product specialist but she would only tell me that if it wasn't in the catalog, they wouldn't know anything about it. Grrrf! Sears' website has equally useless information, though I've emailed their support folks as well. I'm wondering if there's any way to reset the keyless entry code or troubleshoot this problem any further. Any ideas would be greatly appreciated.

Thanks in advance,
jaguarr

rpxlpx

09:04AM | 02/16/01
Member Since: 03/13/00
1678 lifetime posts
Did you try http://www3.sears.com/
It's Sears parts warehouse. If you can type in the model number, it takes you from there.
I also have a Craftsman 1/2 hp opener, but without the keyless entry. I found the sales person who sold me the unit to be very knowlegeable and helpful. You could go to your local Sears department store and ask the salesperson for help. Maybe they would even open a box and read you the instructions on how to reprogram the keyless entry. (I know they can be reprogrammed.) I believe they also sell those units (the keyless entry pads) separately in the store.
I'm pretty sure that keyless entry pads for other models of Craftsman opener will work with yours. The reason I say this is because the pushbuttons are nothing more than a doorbell switch - when you push it, the contact is "made". Therefore, the keyless pad should be nothing more than another way to close a switch, which then tells the opener to open.

[This message has been edited by rpxlpx (edited February 16, 2001).]

jaguarr

12:29PM | 02/16/01
Member Since: 02/15/01
2 lifetime posts
Well, Sears' email tech support guys actually came through. Here's their reply:

"Thank you for contacting Sears Customer Direct.

Here is a general procedure for reprogramming your keyless entry:
If you have a premium console:
1. With the door closed press the four digit password desired and hold
ENTER.
2. Press and hold the light button on the door control (lower left corner).
3. Press and hold the door control button (main button).
4. After the opener light flashes, release all buttons.

If you have an SRT learn button on your opener:
1. Enter the desired four digit password and hold ENTER.
2. Press and release the SRT button on the door opener panel.
3. After the light flashes release the enter button.

If neither of these procedures work for you, please visit our manufacturer's
web site at { HYPERLINK http://www.chamberlaingroup.com
}www.chamberlaingroup.com."

I didn't know about the www3.sears.com website, either. Thanks for the info. So, it seems the Chamberlain Group is who makes the Craftsman line of garage door openers. Their site actually has a procedure to use to reset the keypad in the event that the one above does not do the trick. I'll go home tonight and give 'em a try and let you all know how it goes.

Thanks!
jaguarr

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