COMMUNITY FORUM

jmcfly

10:32AM | 05/14/12
Member Since: 05/14/12
1 lifetime posts
Just because Anderson bought Silverline doesn't give them credibility and quality.

12 year update on the Silverline 2500 series. We built a new house in 2000 and asked the local window distributer for the windows he would use in his house. He stated that the Silverline windows were the best on the market and came with a lifetime warranty.

So, we placed the order for 28 new windows. These were ordered with all of the bells and whistles. Double hung, Low-E, Argon filled, and internal grates. When the windows shipped they were nothing more than replacement windows with nailing fins attached to the frame.

After the first 5 years most of the sashes were replaced for one reason or another. This biggest issue was they used a rubber seal between the panes of glass to keep the argon gas in failed under fluctuating heat and cold as we get here in New Jersey. When this seal fails the argon escapes and the glass quickly becomes visually streaky because the Low-E film sticks to the glass. The plastic clips that keep the windows in the track have become brittle and have been breaking.

By year 10 the majority of the sashes have failed and have been replaced under warranty. The main problem is that they will not replace the upper and lower sashes in pairs. They will only replace the unit that failed. When the new sash’s were delivered they never matches the original sash. Now we have issues with air gaps and upper sashes that don’t stay up when the windows are opened. Now every time we open a window the upper sash creeps down and the bugs are free to enter the house freely. Lower screen only, no full length screens were available for these windows. I’ve resorted to using white vinyl tape to keep the upper sash in place and keeping the air out.

I called customer service regarding this situation and I was told that since Anderson bought Silverline they had no ability to accurately match up the sash dimensions exactly. I requested that they replace the sashes in pairs and they said this is not covered in the warranty. At year 12, I give up! I’m looking to replace all of the windows in the house (again).

I guess the “lifetime” warranty really isn’t worth the paper it’s written on. I’d crumple it up and throw it out the window, but I can’t open the windows anymore! (Or see out of them either!!!)

BV000060

02:18PM | 01/02/13
BEING IN THE INDUSTRY FOR WELL OVER 20 YEARS, I CAN TELL WITH CERTAINTY THAT SILVERLINE WINDOWS ARE VERY POOR QUALITY. THEY ARE MADE FOR THOSE JUST SEEKING OUT THE 'CHEAPEST PRICE". THE ALSIDE ULTRAMAXX IS ALSO A POOR QUALITY WINDOW IN MY OPINION.IT HAS A HIGH AIR LEAKAGE RATE AND USES A POCKET SILL RATHER THAN A TRUELY WELDED SLOPED SILL. BACK TO SILVERLINE,EVEN THE 9500 SERIES IS FLIMSY AND VERY CHEAP LOOKING. IF YOU WANT TO SEE A SILVERLINE, GO TO HOME DEPOT AND LOOK AT THE AMERICAN CRAFTSMAN; THEY ARE ACTUALLY SILVERLINE WINDOWS.
IF YOU HAVE ANY PRIDE IN YOUR HOME, INVEST IN A HIGHER QUALITY VINYL WINDOW. SOME OF THE HIGHER END Vinyl BRANDS ARE as follows: Okna Windows, Soft LITE WINDOWS, GORELL, SUNRISE,and Starmark.
trust me, looking for the cheap way out is always an expensive mistake. not to mention a cheap looking window like silverline will detract from your home in a big way.

BV000574

03:46PM | 03/11/13
I would recommend Simonton vinyl windows above any other. They are slightly more expensive but well worth it. Even their lower end products are better than most of what is on the market.

KevinRoss

01:40AM | 04/02/13
Member Since: 04/02/13
1 lifetime posts
I would be suggesting you to get vinyl windows for the replacement. That will be the best choice for you. If you are not familiar with these type of windows you can have a look at them at [url=http://gtawindows.on.ca/]GTA Windows and Doors[\url] for gaining more knowledge about them.

BV000755

11:38AM | 04/16/13
raven469 -- I strongly advise against DIY window installation. There are just too many things that could go wrong, and then the window company gets unfairly blamed. It's worth the money to hire a window professional to do the installation. (Checking their references, of course).

BV001387

04:15PM | 06/23/13
We are 48 years in business and we reccomend the silverline 9500 series........why?....in this part of the world they sell more windows than anyone else...so you can be assured of better service...Mr Silver sold his company to andersen....andersen has always quickly honored its warrantees....over the last 40 years we have seen approx.60% of all vynal window manufacturers go belly up Nationwide......soooo be careful...JimR.@Windowmaster inc

BV002323

08:21AM | 10/15/13
So, I'm thinking about my house that got built by MI homes in Indianapolis. I complained that I didn't want Silverline windows in my home, but that is all they put in. I now have problems with streaks on the inside and 2 months have past since I complained to Silverline who said they would have a distributor contact me. So I am thinking, I'm screwed?
Sounds like a class action lawsuit is at hand.

BV002480

09:48AM | 11/04/13
I am sitting here in my den,at my laptop, feeling the cold air coming through my Silverline windows that are 6 years old. I had my house custom built in 2007 and agreed to have the silverline windows installed. Hey, made by Andersen, should be great. Wrong, they are the worst I have ever encountered and I am 64 years old and have owned several homes. Silverline reps give no satisfaction and always have excuses for the quality of the windows. I will save my money and have decent replacent windows put in when I can.

Milmar 3427

10:03AM | 11/04/13
Member Since: 11/04/13
1 lifetime posts
Terrible windows. It just starting getting cold here in northern Kentucky, and I can feel the cold air coming in around my Silverline windows. I have one good window in my house, which after many complaints to Silverline reps, I replaced with one from Champion. I could not afford to have the whole house done, my home was only 4 years old. You don't expect to have a new home built and then have to replace windows right away. These windows have been terrible from day one. They sweat, and let in cold air around sides. Do not waste your money on them!
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