COMMUNITY FORUM

BV004237

03:17PM | 05/08/14
Bvmisc
My wife and i purchased a new home in April 2004. The house has three Trex decks all three decks installed by a professional builder using the proper spacking tool. Aprox 2 yrs later i noticed some of the deck boards on all three of the decks warping,expanded and cupping boards not flush causing a tripping hazard so i contacted the builder he came out to the house with his supplier to inspect the decks and help resolve my issues. The builder and his supplier agreed to replace the boards with the warping issues. Everything was fine for a while. Now moving forward to March of 2014 i noticed the deck boards that were not replaced by the builder the first time are warping and cupped. The boards that were replaced are flush with each other but where a new board and old board butt they are not. The builder is no longer in business so i contact Trex warranty dept. they send out "independent inspector" he submits his report back to Trex they deny the claim because of "improper installation" no big surprise there after reading all the posts. I finally speak to a customer service rep. on the phone to plead my case she reviewed my case again and denied claim for second time stating "improper proper gaping due to improper installation". I explained that you can clearly see in the pics that i sent that the boards are not flush and asked why is it that only the original boards were doing this and not the new boards she stated because they new boards were manufactured at different time. Who should i contact next? Any help would be appreciated thanks for taking to time read.
Click_to_reply_button
Inspiration_banner

INSPIRATION GALLERY



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply_choose_button

Anonymous

Post_new_button or Login_button
Register

The MicroHouse's diminutive size—just 96 square feet—was determined by the maximum allowed for construction without a perm... Filling an underutilized area beneath the stairs is a smart way to save space. Doing so with a stash of wood, however, is ... The Audubon Society inspired wallpaper in this Adirondack-styled entryway will get you in the outdoor mood. Grab your coat... Chalkboard paint opens up endless possibilities for customizing your dresser time and time again. Use chalk to label the c... A fireplace in the bathroom creates the ultimate setting for relaxation. Homeowners often choose electric or gas over wood... This roomy boot tray made from punched metal stands up to all the elements. Station it in your mudroom or at your back doo... There’s nothing like a new set of cabinet hardware to refresh a room. The possibilities are endless: Go modern, rustic, or... FLOR carpet tiles are a simple and affordable way to customize a floor covering for any space. You can make anything from ... Chalkboard paint features prominently in this elegant yet unpretentious headboard design. Add a new message daily to reflec... Salvaged boards in varying widths and colors make up the dramatic accent wall in this attic space. The high-gloss white of... The indecisive homeowner need not fret over choosing one (or even two) cabinet colors. The kitchen cabinets in this artist... Incorporate nature into your lighting scheme by securing a dead tree in a concrete mold and draping your pendant lamp from... Simple and striking, a couple of pieces of "lovingly used" furniture creates a special kind of charm. A weathered chair fo... First dress up your metal shelves with a coat of paint in an accent color that complements your kitchen decor. Then arrang... The vibrant green of Granny Smith apples make a beautifully natural alternative to the traditional evergreen wreath. Brigh...
Follow_banner_a
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon