03:17PM | 05/08/14
My wife and i purchased a new home in April 2004. The house has three Trex decks all three decks installed by a professional builder using the proper spacking tool. Aprox 2 yrs later i noticed some of the deck boards on all three of the decks warping,expanded and cupping boards not flush causing a tripping hazard so i contacted the builder he came out to the house with his supplier to inspect the decks and help resolve my issues. The builder and his supplier agreed to replace the boards with the warping issues. Everything was fine for a while. Now moving forward to March of 2014 i noticed the deck boards that were not replaced by the builder the first time are warping and cupped. The boards that were replaced are flush with each other but where a new board and old board butt they are not. The builder is no longer in business so i contact Trex warranty dept. they send out "independent inspector" he submits his report back to Trex they deny the claim because of "improper installation" no big surprise there after reading all the posts. I finally speak to a customer service rep. on the phone to plead my case she reviewed my case again and denied claim for second time stating "improper proper gaping due to improper installation". I explained that you can clearly see in the pics that i sent that the boards are not flush and asked why is it that only the original boards were doing this and not the new boards she stated because they new boards were manufactured at different time. Who should i contact next? Any help would be appreciated thanks for taking to time read.


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