COMMUNITY FORUM

BV004303

06:06PM | 05/13/14
Bvwindows
Has anyone heard of either Great Lakes Window and Siding or Minnesota Rusco? We are trying to decide between the two companies to replace our patio door (and maybe windows and siding down the road), but wanted to hear if there were any opinions on either one way or another? Both seem very knowledgeable and have quality (energy efficient) products...help! :)

BV004359

07:50PM | 05/17/14
We used Great Lakes and I will never use them again. Did they by chance say you have a lifetime replacement of screens no matter the reason they get damaged? They are trying to renege on replacing our screens even though they said in the sales pitch that screen replacement was free for life. I explained we have dogs that scratch and they said no problem. It is part of the warranty. We have brought our screen in for three years to be replaced and now they are trying to say there was no warranty even though I have the written paperwork to prove it. Check the BBB for the complaints.
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