04:09PM | 11/30/04
Member Since: 11/29/04
1 lifetime posts
Let me first start by saying craftsman tools have always been the best of the best. I grew up with craftsman and when I became a shop manager I had the money to buy the best. but beware of the new *****. ***** has always been the standard for ease of mind. If you bought Craftsman you bought the best. Today in a world where business is very competive ***** has stopped the no hassel returns. At the ***** in Naples florida first of all unless you are of latin decent you do not stand a chance. I am not and never will be a person that worries about nationality. but in a visit to ***** the person I had to deal with talked to me then in spanish she talked to the other person that was working with her and they agreed to give me a hard time. What they didnt know is my girlfriend is a translator who deals with latins everyday. I have been buying craftsman tools for years. They were in my fathers toolbox and are in mine. If I was a person that does not speak spanish (which I am) and would not have had a translation I would have just walked out and been scratching my head. I did ask this person if she had actually ever used a tool. Her answer was what does this matter. In the old ***** we had people that actually have been in the trades and understood what the craftsman does. Today the new ***** understands what makes makes money. What is lost is the people that buy the tools. I had always respected Craftsman and bought the tools and tool boxes. Bob Villa is of Latin decent and is accepted in every world. ***** was always a place where as a person in the trades you could count on. Today I have to admit my new socket set says Husky. I wish ***** was *****. The hassel free replacement ment we "could count on *****" Today with the hassels I have recieved and the problems that have occured I have lost faith in an american icon. ***** should change to guess on *****.


06:09PM | 11/30/04
Member Since: 03/21/04
173 lifetime posts
you can take old craftsman tools to ********** and they will replace them with their tools, no questions asked.

I wonder if the k-mart acquisition will help or hender the s*ars reputation??



doug seibert

01:43AM | 12/01/04
Member Since: 08/10/02
843 lifetime posts
Big K-raftsman


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