First, I'm sorry for the long post, but it's necessary so that you know what is going on.
I'm in desperate need of some help and I hope someone here can provide it. First, a little background info.
I had a house built and moved in Jan of 2005. Three weeks after that, while I was taking a shower, I heard a gurgling noise coming from the toilet. When I got out of the shower, I went into the laundry room and it was flooded with about 1-2 inches of water. The drain that the water heater pipe goes into is in the laundry room and that is where the water comes out of. That is the lowest point in the house. Also, the shower and toilet are in the master bath and the laundry room back up to each other.
Since then, it's happened about 9 times, and the gurgling always precedes it. And it's always while I'm either using the shower or using the washing machine.
I've been told many things.....that it's a city sewer problem, that it's the vents, that I'm putting something down the toilet, and the best one yet....that I'm using wrong toilet paper. This all coming from the plumbers that my builder uses to a plumber that I hired.
As for what has been checked....the vent, from inside the attic to up on the roof, and the main line has had the camera several times.
This past March, another plumber that I hired used the camera and thought that he saw way too many turns which led him to think that was where the problem was.
So the builders plumbers came in, ripped up the floor in the front bathroom and found several spots where there was backfall. The pipes were replaced and we all thought the problem was fixed.
Well, about 3 weeks ago, the gurgling happened again. Not wanting to clean up another mess, I immediately turned the shower off and luckily a backup didn't happen.
The builders plumbers came out again and said they have no idea what is wrong. They said again that it was probably a city sewer problem. Oh and they suggested that they remove the backflow preventer valve, so they could tell for sure, but I said absolutely not.
Anyway, I had the city come out to check their line. I talked to him and he said the city line is fine. He also said that he checked my cleanout and saw that the ears on the white cap are broken. He also said that if there is the slightest problem with the backflow preventer, that it could cause these intermittent backups.
I've talked to the builder and we are at a standstill. He said everything looked fine to him. They said they don't know what more to do. Well, I'm not letting it go. I will call a lawyer and the local news if I have to.
Does anyone have any other suggestions? Please, I'm desperate!
Thank you so much your time and help!
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