Reviews

Housecall Pro vs. Jobber: Which Business Management Software Should You Choose in 2023?

Deciding between Housecall Pro vs. Jobber for a home service business? This guide aims to give customers what they need to know before purchasing either software for their home service business.
Amber Guetebier Avatar
Housecall Pro vs. Jobber

Photo: istockphoto.com

We may earn revenue from the products available on this page and participate in affiliate programs. Learn More ›

Running a small business is no easy job; between scheduling, invoicing, and estimating, managing a business can leave little time to get the work done. Just like the most successful contractors benefit from using some of the best construction management software, home service businesses such as landscapers, cleaners, plumbers, and painters can find great value in business management software that meets their specific needs. When it comes to service business management software, two of the biggest names are Jobber and Housecall Pro. But which one is the right choice?

We put the two software programs head-to-head to compare Housecall Pro vs. Jobber. This guide will dive into the details of each company’s strengths and who they best serve.

Advantages of Choosing Housecall Pro

  • Users can set up new and recurring jobs.
  • Managers can dispatch and track employees in the field.
  • Users can create digital invoices with one click.
  • Estimates can be completely customized.

Housecall Pro’s Pros and Cons

ProsCons
  • Wide assortment of add-on software features
  • 100-plus user capacity with MAX plan
  • 29 distinct software program integrations
  • Quote required for MAX plans
  • Reports of unresponsive customer support

Advantages of Choosing Jobber

  • Customers can easily book services online.
  • Online request forms can be completely customized.
  • Users can send quotes by text message.
  • Automated follow-up messages are sent to customers.

Jobber’s Pros and Cons

ProsCons
  • Generous 14-day free trial offered
  • Standout features include referral programs, thank-you messages, and feedback surveys
  • Convenient customer-facing client hub
  • Seamless integration with Stripe for easy payments
  • Reports of potentially confusing mobile app experience

How We Compared Service Management Software Options

Housecall Pro vs. Jobber
Photo: istockphoto.com
  • Industries serviced: Before investing in a software management system, potential customers will want to know that the software will work for their specific industry and niche.
  • Features and tools: Knowing what each software system offers customers, like invoice tracking, payments, and mobile app versions, is vital in determining which system will suit a business’s specific needs.
  • Software integration: Investing in a new piece of software that doesn’t integrate with a business’s existing systems, such as QuickBooks, can be a hassle. Knowing how new software can work with existing programs is crucial.
  • Plans and pricing: What exactly does each software system offer, and what does the customer get for that cost? Customers will want to know exactly what they are investing in.
  • Training and support: Customers will need to know what level of support the software company offers them, both in learning how to use it and what kind of help is offered to troubleshoot problems.
  • Customer reviews: Getting feedback from real-world business owners about the software will help provide potential customers with relatable, honest user experiences.

1. Housecall Pro vs. Jobber: Industries Serviced

Home service businesses run the gamut from lawn care to HVAC maintenance, so a software management system that caters to the business owner’s specific industry is essential. While there are many core components that any business owner may require, software that supports a specific industry offers optimized usage and efficiency. It’s not helpful for someone running a plumbing business to have software that doesn’t function with the standard quoting and scheduling processes in the industry.

When comparing Housecall Pro vs. Jobber, there is an overlap in industries served. Although Housecall Pro does support a wide range of standard home services, Jobber’s range of industries is significantly more comprehensive. For example, Housecall Pro and Jobber offer some of the best lawn care scheduling software for landscaping and lawn care businesses. However, Jobber also supports more niche businesses, such as tree care and irrigation. The unique industries Jobber supports also include snow removal, carpet cleaning, and paving. While Jobber’s offerings cover more ground, a business owner will ultimately want to look at each software’s capabilities to ensure their particular industry is supported.

Verdict: Housecall Pro caters to a significant number of industries, but the number pales in comparison to Jobber’s roster of dozens of industries, which covers services from appliance repair to well water system maintenance.

Winner: Jobber

2. Housecall Pro vs. Jobber: Features and Tools

Ask any business owner and they’ll agree that running a company takes a lot of sweat equity. The tools and features of any software management system should be designed to maximize time and efficiency. Both Jobber and Housecall Pro offer small businesses plenty of beneficial features that do this, such as invoicing, dispatching, and scheduling.

The Housecall Pro and Jobber apps offer easy access to a variety of these tools for users in the field. Smart business owners know that there are many money-saving apps out there— and having an app version of their software can also save time and money, allowing users to access vital information about customers and handle billing in the field. This means less time wasted for technicians or owners to spend on paperwork after hours.

When comparing Jobber vs. Housecall Pro features side by side, we found that Jobber offers a few standout features Housecall Pro does not. While both offer postcard and email marketing, Jobber also assists businesses with online ad creation. This feature allows owners to create customized ad campaigns to post to social media, increasing the company’s reach. Additionally, Jobber helps owners track materials, such as pesticides or other chemicals, to ensure that inventory is always up to date.

Verdict: Housecall Pro and Jobber both offer comprehensive scheduling, dispatching, and invoicing tools, but Jobber goes above and beyond with its features that streamline every aspect of customer and business management, including material tracking and online ad creation.

Winner: Jobber

Housecall Pro vs. Jobber
Photo: istockphoto.com

3. Housecall Pro vs. Jobber: Software Integration

Before investing in business management software, any field business owner will want to know that their investment is compatible with their existing systems. Housecall Pro and Jobber offer a variety of seamless integration using third-party software and mobile apps, including some of the most common business software such as QuickBooks, Mailchimp, Stripe, and Google Calendar. Jobber stands out for integrating with PayPal and Square, two of the most popular mobile payment methods.

When laid out side by side, however, Housecall Pro offers business owners more integrations overall. In total, Jobber offers customers 19 different integrations with third-party apps and software. By comparison, Housecall Pro offers 29 different integrations, making Housecall Pro the more versatile of the two.

Verdict: With Square and PayPal integrations to facilitate easy on-the-go payments, Jobber offers users some powerful software integrations. But with a whopping 29 software program integrations, Housecall Pro delivers the most versatility.

Winner: Housecall Pro

4. Housecall Pro vs. Jobber: Plans and Pricing

While Housecall Pro pricing starts at $49 per month, overall, Jobber offers a broader range of plan options at a lower starting price point of around $20. Housecall Pro and Jobber pricing go down when users pay for a year up front.

Jobber offers more features at lower prices than Housecall Pro’s Basic plan. However, it is worth noting that QuickBooks integration is only available on Jobber with the Connect plan or higher and on Housecall Pro with the Essential plan or higher.

Jobber Plans and Pricing*

Monthly PaymentsAnnual Payments
  • Lite plan: $9 per month; one user
  • Core plan: $35 per month; one user
  • Connect plan: $85 per month, up to five users
  • Grow plan: $175 per month; up to 15 users
  • Lite plan: $108 per year ($9 per month)
  • Core plan: $444 per year ($37 per month)
  • Connect plan: $1,164 per year ($97 per month)
  • Grow plan: $2,244 per year ($187 per month)

*As of March 30, 2023

Housecall Pro Plans and Pricing*

Monthly PaymentsAnnual Payments
  • Basic plan: $65 per month; one user
  • Essentials plan: $169 per month; up to five users
  • MAX plan: Must contact for pricing; one to 100-plus users
  • Basic plan: $588 per year ($49 per month)
  • Essentials plan: $1,548 per year ($129 per month)
  • MAX plan: Must contact for pricing

*As of March 30, 2023

Verdict: Jobber has four plans to choose from compared with Housecall Pro’s three. Jobber’s lower-tier plans offer more features while still being more affordably priced than Housecall Pro’s.

Winner: Jobber

5. Housecall Pro vs. Jobber: Training and Support

At first glance, a comparison of Jobber and Housecall Pro’s resources for business owners appears evenly matched. Both offer a variety of ways for business owners to learn and grow, not only in mastering the use of the software but in overall business strategy. For example, the Jobber Academy offers advice on everything from asking a customer to leave a review to tax tips. Likewise, Housecall Pro offers users of the software free e-books and a blog full of resources to help small business owners learn.

Jobber’s standout features also include invoice generators and estimate templates to help businesses create clean, consistent documents, as well as profit margin and labor cost calculators. Jobber also has Jobber Grants, a program that spotlights and supports businesses doing good in their community. Overall, Jobber’s resources are more robust and easier to navigate through on the webpage, making it a time-saving resource.

Verdict: Both Housecall Pro and Jobber offer users resources to enhance their experiences with the software. Jobber’s resources, however, are more comprehensive and include free calculators and templates; they’re also easier to find, access, and use online.

Winner: Jobber

Housecall Pro vs. Jobber
Photo: istockphoto.com

6. Housecall Pro vs. Jobber: Customer Reviews

Real-world reviews from other service industry business owners can be a deciding factor for those wanting to invest in new service management software. In the case of Jobber vs. Housecall Pro, both companies receive consistent, high praise from their customers. On GetApp, Jobber earned a 4.5 out of 5 stars from more than 600 individual reviews. Housecall Pro reviews edged Jobber out only slightly on the same review platform, with Housecall Pro receiving a GetApp rating of 4.7 out of 5 stars from over 2,700 reviews. Both Jobber customer service and Housecall Pro customer service are noted as responsive and dependable when customers have encountered any issues that required troubleshooting. Ultimately, potential users can feel comfortable with either of these companies based on existing user feedback.

Verdict: Both Housecall Pro and Jobber have overwhelmingly positive reviews, with customers highlighting intuitive tools and user-friendliness. Representatives from both companies actively respond to user compliments and criticisms, signaling that these services make user satisfaction a high priority.

Winner: Tie

Verdict: Service industry business owners can’t go wrong with Jobber as their choice of scheduling and management software. With a wide array of features and powerful software integrations available at relatively affordable price points, Jobber allows users to conduct nearly all aspects of business from one platform. Housecall Pro is a worthy competitor in service scheduling software, offering users an intuitive system with plenty of functionality.

For many service industry business owners, deciding between Jobber vs. Housecall Pro will likely come down to budget and whether or not the software supports their specific niche industry, with Jobber overall being the more affordable and wider-reaching of the two. Both are excellent tools for consolidating the many management tasks involved in running a business, allowing more time to get the job done.