"According to information in the BBB's file, it appears that this company is no longer in business.
According to correspondence received from its lawyer May 24, 2007, C&M Waterproofing has ceased all active operations and is no longer in business in the St. Louis area."
We have been trying to get them to come back to our house since the beginning of April. Once we were able to talk to a person with the company we were told they were in the middle of changing owners, our lifetime warranty is still in effect, even though it's been a year and we haven't been invoiced for the $40 for the continued warranty coverage. We were semi-scheduled to have them come out again in July once they are set up to look over our basement (even though they have been out here 3-5 times already the past year to work on the basement. We still have water in our basement when it rains with 2 pumps in the small basement and 1 pump in the crawlspace. Since the crawlspace wasn't included in the initial work (couldn't afford it) they insist we have to get that fixed to help the basement. But I'm not too willing to fork out more money to this company when our basement is still getting water on the floor. Has anyone else dealt the this company in the St. Louis area and what B.S. are they also being told about their future warranty. I haven't been happy with their service at all and now they no longer return our phone calls. Do we need an attorney? We have a complaint in with the BBB since May 30th and they didn't response to the first complaint and now they have until 7/3. Please advise. $11,000+ was a lot of money to spend for not able to use our basement after a year of initial service with Everdry.
Also quoted on the BBB:
"On March 20, 2007, this firm participated in the Better Business Bureau's Binding Arbitration Service to resolve an issue with a consumer. The decision of this arbitration was ruled in favor of the consumer. The firm has failed to honor the arbitration decision."
I sure like to contact the other customers and see what they are doing.
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