04:58PM | 01/29/14
Our floor looked good right when it was installed but…. A few months after the wood was gapping about a 1" from the walls and right in the middle of the hallway. Now Lumber Liquidators said it was our humidity problem??? We live in Wisconsin? The wood was the Morning Star Click Strand Carbonized Bamboo. After all the money spent now I am embarrassed to let anyone come upstairs.

David, Moderator

11:19PM | 01/29/14
Member Since: 11/15/13
262 lifetime posts
I have heard of others having problems with materials from lumber liquidators.
A 1" gap is a lot of shrinkage
Are they willing to do anything to make it right?
Have you tried going further up in the corporate chain?


02:03PM | 01/30/14
Not returning our calls. Very frustrating. I was in the construction business as an owner for 30 years. If I would have know it was this easy to blow off customers… but then I think it would only take $500.00 to fix this and they would have a happy customer would be smarter? Still working on going up the ladder not going to give up.


08:58AM | 02/01/14
LL Response To Gapping:
All assigned cases are reviewed and instruction given on how to correct the floor if the issues site, or installation related. If the issue has been determined to be the result of a manufacturing problem, the warranty kicks in providing protection and the manufacturer held accountable. For the issue you describe it can be interior regulation of temperature and humidity. Just because you live in Wisconsin doesn't mean the inside of the home has been properly regulated as moisture can be found in the air from many different sources and must be controlled. Another thing to look at is the use of transitions between room or long distances of 20 feet or more. If not using transitions the floor will pull against itself as natural expansion and contraction occurs. Call LL 800-366-4204 and ask for the Director of Customer Care referencing the Bob Vila site and this posting. I'll look at the case and see what we can do to help. The best fix from what you describe will come from the contractor. Gapping is not a product issue, but a reaction to some other problem that causes gapping.


01:20PM | 03/02/14
Still nothing a month or more later. Really frustrating no one returns emails or phone calls. Our contractor said the same thing is happing to another job he just installed? Makes me wonder......


01:23PM | 03/06/14
I am having the same experience as above, multiple areas of our bamboo floor have gaps of an inch or more. I understand that gapping happens as climates change but this is way beyond the acceptable industry standards outlined in the National Wood Flooring Association. I sent in a claim and received a packet which had information I already knew. After which I haven't had a phone call or email returned in over a month. I called the number above and I tried referencing this site and the Director of Customer Care and I was not directed as instructed in the LL response. I am told that "a note" has been left with the associate of my claim and will receive a response, which is what I heard last week. Very frustrating and avoid business with these crooks if your budget allows it.


12:46AM | 04/16/14
Hopeless... Now they sent a "expert" in to review our floor... humidity was at 2 percent but had nothing to measure this with? Then we did not get report but our installer did nothing for us? They spent 600 dollars for the inspection and it would have probably cost that much to fix it. My floor is awful. 8,000 dollars later. I can say if you want to through your money away go to LUMBER LIQUIDATORS!!!!!!!!


01:14AM | 04/16/14
Another thing about what they said about the humidity. The store that sold us the wood is 2 miles away from us? No problems there and they are a metal building with a open warehouse in the back...


01:16AM | 04/16/14


08:55PM | 06/05/14
Ours is doing the same and our situation is similar. Know anything about a class action suit. We are in wisconsin too. New construction and it started 1 month after install and has gradually worsened.
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