Latest Discussions : Windows & Doors

nohurdforme

11:29AM | 06/01/06
Member Since: 05/31/06
2 lifetime posts
As I have read on this site, Hurd doors and windows are a no no. When the "repairman" came and replaced the glass in the door, the door would not lock. He came back in and beat on the lock. I locked it after he left and now it will not unlock. That was two weeks ago. What do I do. I am not comfortable having this repairman come back and Hurd accepts no responsibility. The latch will not come up and I think the three bolts are engaged. Help help

kellyh

02:55PM | 07/14/06
Member Since: 07/13/06
2 lifetime posts
Hi,

I am curious to your comment "I know Hurd windows are a no no on this site". Why? I have searched the site but have not been able to find much info - positive or negative.

I'm new to windows and am considering Hurd, but would like to find out pros/cons.

Thanks!

nohurdforme

08:40AM | 07/17/06
Member Since: 05/31/06
2 lifetime posts
go into the search on Bob Vila and put in "complaints of windows and doors from Hurd." This will tell you soooooo much. Their title should be "customer no service".

They have had class action lawsits, have been proven to lie and don't care whether you are satisfied. I will never purchase anything but Anderson. Their customer service and quality are wonderful!!!!!!

kellyh

11:51AM | 07/17/06
Member Since: 07/13/06
2 lifetime posts
Thank you for your response, I actually ended up finding it. Not sure why my first few searches didn't work...

So, if you prefer Andersen does that mean you prefer the vinyl clad to aluminum clad?

We live in the SF Bay Area, so have a very moderate climate and are shaded by Oak trees, but I'm starting to go in circles trying to find a window that is afordable, not 100% vinyl and has the simulated divided lights.

Toronto23

01:15PM | 12/19/06
Member Since: 12/18/06
5 lifetime posts
One experience is all you need to recognize that you would never again purchase a Hurd product. As you can see in other messages, the service is so terrrrrrible it has no words for description. We built a new house using Hurd products since it was recommended for the weather conditions north of Toronto. For starters - the window order was wrong all over the place - windows that should not be primed..were and vice verca for others. Windows that were ordered as openers.... didn't open and those that should not have been openers arrived as openers. The door had to re-ordered 4 times before they finally got it right.Now it is 6 months later and we still do not have all the screens, no one has arrived to ensure proper operation of each window (which is part of their contract)and we don't even have all the latch covers. They make appointments and we take time off work to be home and they do not arrive at all and do not even have the courtesy to call and cancel. It has been a mess. Unfortunately is does not matter if you try to deal with the local representative or head office - it's all the same. No sense of accountability or responsibility to the customer. Never again a Hurd product in this home!

dgmillar1

07:06AM | 01/10/09
Member Since: 01/08/09
1 lifetime posts
It sounds like most of the problems are yours and beyond that, the responsibility of the dealer or installer. Did you even check the order for accuracy before you placed it? Hurd is resposible for the warranty, and the accuracy of what they make, but you need to be sure you know what you buy. And Hurd is not the one coming to your house, it is the distributor. wise up and sop whining.

the window guy

bvoley

08:12AM | 01/10/09
Member Since: 09/05/06
1 lifetime posts
Are you drunk or do you work for Hurd? They were installed correctly and the contractor is not at fault. The windows were and are defective and Hurd will not stand behind them. They leaked from day one. I wrote to everyone including the C.E.O., all to no avail and now they are bankrupt. $60,000.00 to replace them is something to whine about, especially when you don't have $60,000.00.

Toronto23

06:20AM | 01/14/09
Member Since: 12/18/06
5 lifetime posts
Wow you must really be a Hurd dealer!

The order was checked but the shipment that arrived did not match. The architect, the project mgr, the site mgr and the dealer all had the same correct information yet somehow you still think the homeowner is responsible. In case you are wondering, everybody was paid in full, so that is not the issue.

You make the comment that Hurd is responsible for what they produce and the accuracy – yet you are not willing to hold them accountable when what arrives is either incorrect or defective.

We have broken panes due to stress cracks and imbedded nails that even Hurd has acknowledged were a manufacturing defect. They are also cognizant of the safety issue of a 4’ crack that is held together with duct tape, but it does not seem to matter to any of them. Several other windows have seal failures. Three years later we still do not have all the screens and there are many missing parts.

Hurd has sent a couple of replacement windows to the dealer but he can't be bothered to install them. They've been sitting there for almost a year. He also will not allow an independent installer to do the work. I am curious to know what you propose as a solution. If you have one, we are listening.

Windows are a very expensive investment. This forum allows people to discuss the types of problems they encounter with many products, including Hurd. By communicating these issues, we can all help someone make a better informed choice. Blaming the homeowner for these types of problems is shortsighted and unwarranted. It is a very legitimate whine.

mattburr

06:59AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
as a window and door buyer their is a set system of ordering windows

1) customer brings in plan to distributor or dealer

2)dealer or distributor works up quote according to plan or customers specs

3)dealer or distributor then gets with customer to go over quote to confirm everything is correct according to customer and plan specs

4) upon windows needing to be order dealer or distributor will or should get customer signature showing everything is correct on order

5) dealer or distributor orders from manufacuture

6) manufacuture sends back order acknowledgement which confirms right windows were ordered compared to order from customer

7) upon delivery from manufacuture dealer or distributor confirms windows arrive as shown on acknowledgement and plans

8) upon delivery dealer or distributor should get signature from cusotmer stating that correct windows were delivered to their job.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: MBURR@CBMCCI.COM

Toronto23

07:16AM | 01/14/09
Member Since: 12/18/06
5 lifetime posts
Sounds like you have things well organized and likely have better results. I wish, now in hindsight, that we could have followed the process that you have or at least something similar.

In our case, the architect and the project manager were the people with whom we had the meetings. They then placed the order with the dealer and theoretically ensured the order was correct. We have never been allowed to see the detailed order sheet, supposedly due to profit margin confidential information

For the front door, we did eventually have an opportunity to see that specific order sheet and it was perfect....the door just didn't arrive according to the order - 4 times.

How have you handled the defect issues?

mattburr

07:26AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
when we have a issue of a wrong product we take a look back at the original signed customer order, the order we send in to the company, and the order acknowledgement, and then the receiving paperwork to see if they match. if they do then we go back to the customer and say we got in what you ordered and we don't have much of a problem. if everything still matches but the product came in wrong on the truck anyway then we inform the company and they will put in a order for the corrected issue at no charge and expedite it for us. (this has happened a few times with no gripes from the company). We have had one issue where we had a manufacturer defect with vinyl windows where the frames cracked in the corners (not the window manufacturers fault but the vinyl manufacturers fault. there was probably 5 windows like this and the company replaced those windows and send a service rep down to replace them they also included 2 windows that the builder admitted that his installers had cracked with a hammer installing due to the problems with the bad windows to satisfy builder.

fortunately the company we deal with takes care of their mistakes if it is theirs. if it is ours we take care of it but if it is the customers we require them to take care of it.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: MBURR@CBMCCI.COM

mattburr

07:28AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
I would get with the distributor and require him to give me my windows. They are rightfully yours and as far as i know he can't tell you who can or can't install them for you.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: MBURR@CBMCCI.COM

Toronto23

08:52AM | 01/14/09
Member Since: 12/18/06
5 lifetime posts
Next time we build a house, I hope you are willing to come up here for the windows and doors. Sounds like you have your act together. It's mite chilly though at the moment -32C with windshield. You'll need warm socks :) Tks

mattburr

08:56AM | 01/14/09
Member Since: 03/20/06
33 lifetime posts
Sorry i'm not a cold weather person

it's 54 here right now and that's cold enough to me.

no problem just like to help.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: MBURR@CBMCCI.COM

durangohike

03:56AM | 01/27/10
Member Since: 01/26/10
1 lifetime posts
I read these Bob Vila blogs and wonder where is the personal responsibility. If an order is shipped with out screens/hdwe then it would be noted on delivery. Most of the time this is lost during construction and everyone tries to blame it on the manufacturer. If you have stress cracks due to staples that knicked the glass - then getting replacement sash is as easy as sending in the warranty form and getting replacements - if the guy above has had a sash for three years with broken glass and has been unmotivated to put in or pay someone to put in the replacements that were sent what does that say about him. Regarding leaks - when a lot of units leak on a jobsite it is almost ALWAYS installation - why does one conclude this? Because all window manufacturers have to meet stringent AAMA testing standards. Then the windows are built in a controlled environment, with engineers and a workforce that is well trained. On a construction site, however, you get guys just off the road from Central America - and the contractors do not instruct them or inspect their work. It is surely possible for a window to leak - but very unlikely that numerous windows leak. This is the problem with the internet - lots of uninformed people get to post their uninformed opinions as fact and drag good companies thru the mud. This post is the 1st positive informed one I think I've seen in a long time. Thanks.

Toronto23

08:18AM | 01/27/10
Member Since: 12/18/06
5 lifetime posts
Sorry but you missed a few facts along the way. Why am I personally responsible when I am paying people to do that role. Some of the missing hardware and screens were right from the distributors warehouse, so don't blame the construction site..either way I should get the items I paid for. Granted it would have helped if our project manager had showed up once in a while to receive goods and check orders but that's another blog. BTW - the distributor and the PM placed the order and got quite a chunk of it wrong...as the homeowners we did not have the opportunity to check the order before it was placed to "approve" it...lesson learned with hiring a PM. As first time home builders, we relied on (and paid) someone who was to be our eyes and ears for the construction since we did not know much.

Warranty?...are you kidding...there is no warranty with Hurd..what planet have you been on. The problems were reported to the distributor and Hurd Corporate within days of receiving the goods or the day of a crack/seal failure occurring and within the original warranty period. No one takes action and everyone passes the buck..now with the bankruptcy aboslutely nothing is considered warrantied.

The distributor says he wasn't paid $3k from the whole project by the PM, yet we prooved to him that the PM was fully paid. So why isn't he chasing the PM....gee I wonder what kind of relationship the 2 really have and how many homewoners have been screwed by the 2 of them. Despite the proof, the guy would not service the goods and Hurd Corporate said they wouldn't do anything without the distributor....so guess who gets caught in the middle...the lowly howeowner who sees everybody blaming everybody else and then has to pay 2x for the same goods.

The stringent AAMA testing standards is a crock of BS. Looks good only to the public perception but not much substance behind it. Hurd would not be in a bankruptcy situation if the windows had been well constructed. There would not have been a class action lawsuit etc.

Our installer is a local guy with a great reputation so don't assume all contractors are just off the boat with no talent. Some actually come with more talent and skill than our own home grown. Even our distributor's staff confirmed that our issues are a manufacturing issue not an install problem.

To top it off we now have over 35% of the windows with seal failures, more windows have large chips that may cause further cracking or water leaks, doors still have missing parts, 2 more windows have large 3ft cracks accross the pane, screens in most windows are broken from an excessive tight fit (distributor agreed this was the problem), some windows will not even open because they are so mis-aligned etc. Over the course of a short period of time, we have lost a ton of money with using a Hurd product with no ability to recover because the courts allowed the company to take the easy way out using the bankruptcy laws. In the end, the new company is the same people, the same manufacturing process, the same distributors and the same design...just no warranty for us suckers who bought their product.

mattburr

10:47AM | 01/27/10
Member Since: 03/20/06
33 lifetime posts
First of all any distributor and builder who refuses to allow the homeowner to work with them on making sure the order is how they want it. We never have a problem if the builder wants to bring in the homeowner to go over the order in fact we encourage the homeowner to come see us and meet us and to know exactly what they ordered. And by law even though Hurd did file bankruptcy if they are still in business they have to honor the warranty that they provided with the product. Are you saying that the distributor was never paid for the windows and doors? If that was the case and it was a substantial amount than i couldn't imagine him not filing a lein on the home or taking the contractor to court over the amount. Also I don't know how much the order was but if my memory serves me right it was a substantial amount than if the distributor only made $3k he is pretty dumb because he should have made a lot more than that on the order.

Regarding installation, while I am not saying that is the problem in your home. The majority of issues with window problems are due to installation. Failure to shim, failure to make sure windows are plumb and sqaure etc, failure to properly seal the opening with some form of window tape.

THANKS,

MATTHEW BURR

BUYER - WINDOWS AND DOORS

VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS

4650 HIGHWAY 7 NORTH

HOT SPRINGS VILLAGE, AR 71909

EMAIL: MBURR@CBMCCI.COM

BV002714

10:10PM | 12/03/13
New up-scale house 5 years ago, used HURD JUNK WINDOWS ! ! ! ! NO SERVICE< NO GOOD period !!!
Hurd won,t listen to anyone and their favorite line is " installed wrong " POOR quality -- bottom line DON'T USE HURD's "" YOU,LL BE SORRY

BV002892

12:30PM | 12/31/13
Maybe they have changed - built my house 22yrs ago in Colorado -all Hurd products -all were correct - no leaks no cracks hardware still works & insulation is great.

BV006016

07:06PM | 10/14/14
Also have 12 year old Hurd windows in my home in Northern Wsconsin, gets pretty cold here. Do not believe the windows and doors are any where near as bad as discussed here. plus called Hurd for some replacent seals, they were nice as pie to deal with!

BV009210

05:39PM | 10/13/15
Have Hurd windows and some doors. Some of the window seals leaked went to local lumber yard that handles Hurd. Hurd pro- rated warrenty sent new windows. My house is 28 yrs. old. I did not have a problem.

BV020742

10:47PM | 10/31/19
Hurd windows are absolutely the WORST windows
Available !!!! We had a new home built in 1997 and had planned to install Anderson doors , windows and patio sliders .... our builder talked us into using Hurd because they were between 10 to 15 percent cheaper than Anderson at the time .

We made the MISTAKE of saying yes , even tho we had never heard of HURD windows , but trusted the
Judgement of our builder .

After Being told that the gas filled windows were
the best , As the gas would act as insulation and prevent fogging and do a better job of keeping out the cold , We went ahead and purchased ( At an additional cost ) the gas filled version with the decorative frames placed inside the window

From DAY ONE.every one of the windows would steam up and drip condensation onto our wooden window sills ( actual puddles of water )
When winter came , there were multiple air leaks
Around every one of the window frames , enough to feel a draft if you sat in a chair by the window .

The builder called the HURD rep , who first
told us that at the condensation was coming from the drywall being newly installed . After a month with the windows having air leaks and still dripping water on the window sills , the hurd rep this time blamed the builder for installing them wrong .
To add insult to injury , the next summer the Hurd window screens started to rot apart , leaving holes
Large enough to let in flys and lady bugs .

Long story short , it’s now 22 years later , the damned windows still Leak air , condensation still forms And drips off the window onto the sills and our moon window that is posituoned over thec slider doors has permanently fogged up internally
Causing a haze to obstruct the view to the outside

Friends ..... if anyone suggests you purchase a HURD window DONT , as you will curse every winter morning when you enter a room and find the
Windows fogged over and leaking air !

By the way .... this builder installed HURD windows
On each of the 12 new Homes that he built in 1997
And EVERY HOME OWNER complained to him about having the same identical problems as we
Experienced ! Needless to say , the builder now installs either PELLA or ANDERSON in all of the new Homes that he builds !!!!!

Give yourself a break folks .....
Recognize HURD for the JUNK WINDOW that
It is and use ANY brand but HURD !!!!!!


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