12:39PM | 11/18/02
Member Since: 11/12/02
7 lifetime posts
I am in the middle of a complete kitchen remodel (I totally gutted it). I wasnted a really nice kitchen so I ordered 80sqft of granite and had it installed a few weeks ago. A day later I was cleaning the top and noticed a crack around the sink. I contacted the granite company and they were going to replace the chunk with the crack. I was very adamant that if they did this the new section had to come from the same granite lot (granite varies and if it isn't the same lot it won't match). I called back today and they said they don't have any more from that lot so they had to talk to the owner. They said they would get back to me tomorrow and offer some solutions to my problem. What should I do?? What should I ask for???

*Ask for 1/2 my money back and live with the crack. Also ask for a matching bathroom countertop tossed in for my troubles.

*Have them replace the whole job?

*Any other ideas?

Here is a picture of the crack (lower right)


01:34PM | 02/05/03
Member Since: 02/04/03
3 lifetime posts
I hope you had some sort of Guarantee. For the price of Granite, & it looks like quite a large counter, I would certainly expect them to replace the whole piece. It was probably cracked when they installed it


02:12AM | 02/06/03
Member Since: 11/12/02
7 lifetime posts
Still fighting this company. The piece with the crack is approx 15 sqft but it is butted and seamed against a piece that is over 30 sqft. Since the granite company no longer has the same lot in stock they want to epoxy and grind down the crack. I told them I would accept this only if they guarantee I will not be able to see the crack. They would not guarantee this so I declined on that resolution. They also wanted to replace the one piece that is cracked with a different lot of granite. I once again said I would accept this if they guarantee a match....once again they could not give me that guarantee. At this time I am compiling information to take them to court. They have stopped taking my calls and will not answer emails. I have documented every phone call I have made to this company over the last 3 months, I think I have a pretty good case. Granite usually only cracks on transit or installation. On the day of installation one of the installers was in the truck grinding on the piece in question. I asked what he was doing and he said that the polish job was not good and he was touching it up. Kind of ironic that around the crack the polish job is different than the rest of the counter....I think he saw the crack and tried to smooth it out hoping I wouldn't notice. Below is a picture showing where the crack is in regards to the countertop. Does anyone else have any experience dealing with businesses like this??


02:53AM | 02/07/03
Member Since: 01/28/03
693 lifetime posts
Most all states require a 1 year minimum warranty on all labor and materials unless you purchased each specifically without warranty.

You can contact you state Attorney General's office to resolve the problem for you for free. Or you can contact your local TV station or local newspaper for intervention using their consumer affairs reporters. Or you can take the claim to court.

The first 2 resources can be the best since reputable companies will not want their name red flagged by the AG or broadcast by the local media that they do not back their work.

Consult your attorney for legal options.

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