04:58PM | 08/04/05
Member Since: 08/03/05
2 lifetime posts
I built my deck with these screws about 4 years ago. I used Smart Deck lumber, which is a Trex-like product. These screws have a life time warranty not to rust. Almost 90% of my screws have rusted and look horrible. But I cannot find a website where I can place my complaint and get some sort of restitution.

Please let me know if any one else has had this same issue and how you resolved it.


03:53AM | 08/05/05
Member Since: 04/25/05
1915 lifetime posts
Phillips Fastener Products Inc.

330 Whitney Ave. Suite 435

Holyoke, MA. 01040

Donna DeVries



[email protected]

But you might start at the place that you bought them.


06:03AM | 08/08/05
Member Since: 08/03/05
2 lifetime posts

Purchased over 4 years ago, and do not have receipts.

But I did contact Phillips, thanks to your phone number provided.

BTW, it is now Suite 320.

Thanks again for your help.


05:42PM | 04/28/13
I now have the same issue. All 3 of my decks and rails have the screws rusted and heads are falling off. I also certainly didn't save receipts from home depot so I have no idea of any recourse. The link above looks like just an online source which had nothing to do with my purchase. Any suggestions.
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