COMMUNITY FORUM

pamathome1

04:37PM | 04/27/08
Member Since: 04/26/08
1 lifetime posts
Bvlawn
Is anyone out there still having problems with Trex - not only the product but the company?

We started the complaint process in June 2007 and finally heard from the company last week that they do not believe the deck is defective. We sent photos of mold, warping, uneven color and splitting.

They sent a representative last month(March 2008)but in their letter of denial they only refer to the photos we sent last year, from which they have been able to determine that the screws were not placed far enough from the ends of the boards (closer than 1 inch, which is not true). Why this should cause mold, warping and uneven color, I don't know. In some places, the fascia boards warped to such an extent that the screws sheared off, leaving a gap of over an inch. Elsewhere, the boards warped enough to dislodge an adjacent downpipe.

The deck also gets so hot in summer you cannot walk on it barefoot.

I know there was a lawsuit in 2004, but it does not seem to have solved the problems. We spent over $9000 on materials and are now regretting our choice. The deck was only built in 2006. I was looking forward to years of enjoyment, but now we are looking at a big problem.

lotaboots

02:54PM | 06/21/08
Member Since: 06/20/08
2 lifetime posts
My Mother had a claim against Trex. It took a long time for her to get reimbursed for her decking, but she finally got paid. You have to keep on them. Document everything. When you call, who you talk to, copies of any letters to or from them. I would call and write often. If you had someone build the deck for you, get them and the supplier of the decking involved. Keep making noise and eventually they will respond. If not, contact the attorney general of your state, the Better Business Bureau and your local tv station. Most have a comsumer reporter and they love they stories.

deckingis4summer

05:27AM | 10/29/08
Member Since: 10/28/08
1 lifetime posts
Trex knew they had an issue with the fascia warping long before you filed a warranty claim. You would have to look into there files. For photos and complaints from customers and dealers but it is all very hush hush. Which with there lawyers would take a little doing and not worth the hassle.

TREXMONSTER

05:19PM | 01/09/09
MY TREX DECK WAS BUILT IN 2001 AND HAS SWELLED SO THERE ARE NO LONGER GAPS BETWEEN THE BOARDS. THE BUILDERS USED THE GAP TOOL SUPPLIED BY TREX. IT ALSO HAS MOLD ON IT. THE COLOR IS WOODLAND BROWN. HAS ANYONE ELSE EXPERIENCE THIS OR CAN THEY HELP ME?

PLANTMAN

Mckel708

08:46PM | 01/19/09
Member Since: 01/19/09
1 lifetime posts
We too have black spotting all over our new Trek deck. The problem started to show up after less than 1 year old. We got the same run around from the company that built the deck (ours is 2 levels: cost $25K. We chose Trek because it was our understanding that it was maintenance free and would always look the same. It's a mess. The contractor finally brought out a manufacturer's rep who then sent us a letter offering to come out this spring and clean it for us, but we were to keep in mind that this cleaning process would lighten the color of the wood we chose - red, if I wanted a "pink" deck, I would have gotten one. This is a form they want us to sign and I suppose they think we will go away after that. We have not yet signed and returned the form and the problem just keeps getting worse. I this I am going to take the Better Business Bureau route and if that doesn't work, I will contact an attorney, as long as they are willing to work for us on a contingency basis. I want my $25 K back so I can have a deck build out of a better material. We thought we chose the best but were sadly mistaken. Any other suggestions out there other than the BBB or an attorney? Anyone know an attorney who is handling these cases on contingency? Thanks. Mckel708@aol.com

2choclabs

03:36AM | 02/19/09
Member Since: 02/18/09
2 lifetime posts
Our deck is less than 2 years old and has black spots. It was supposed to be dark wine/red colored but looks too close to pink already, so we are concerned that a bleach product will only make the problem more apparent. Any suggestions? Thx.

TREXMONSTER

03:19PM | 02/19/09
I would think anything with bleach in it would just make it lighter. like most companie(trex) in todays world there is so much fine print that they no longer stand behind anything. try a natural cleaner on a small section first before doing a wide open spot in the middle. I paid alot for my deck and would have used something else if i knew the problems i was going to have.

PLANTMAN

wakdak

05:01PM | 03/16/09
Member Since: 03/15/09
2 lifetime posts
I built a Trex deck 4 years ago. After 1 year several boards started to Rot. Trex Paid for contractor to repair all damaged boards with minimal hassle. 1 year later most of the original boards started to rot. Trex then paid Contractor to replace intire deck (600sqft) with new type of Trex. This was done with a little hassle. Now several boards in the replaced deck as well as several in a additional deck I built started to rot. Now I can't get trex to return a call. I have about $15.000 invested in trex decks and they are turning to DUST!.

IF ANYONE HAS A WAY TO GET THIS RESOLVED PLEASE POST.

jrosko

09:31AM | 03/20/09
Member Since: 03/18/09
1 lifetime posts
I just contacted Trex in regards to the warping fascia, splitting and deteriating boards that are less than 4 years old. I contacted them about the stains of black spots two years ago, and they told me to clean with deck wash. I cleaned but it never came off. My deck looks terrible and I am embarrassed to have it on my house. I bought Trex because I thought it was virtually maintanence free and would look good for a long time(10 years at least). However, my Trex decking looked terrible after the second year of being up. I hope to hear back from them wioth some resolution.

bjreed

10:07AM | 04/08/09
Member Since: 04/07/09
1 lifetime posts
I think that's what's happening. The top of several boards are gone exposing a rough under surface.

My electrician saw it and said its caused by ice getting under the surface of the boards and expanding. It sounds logical since I'm at the 3000 foot level.

He said to paint the boards so no more moisture can get in.

Are you in a high freeze zone?

PatMc1

10:40AM | 04/09/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I am a representative of Trex and came across WakDak's post and wanted to reply. If you are having issues with the boards rotting, please call our claims department at 1866-923-1494 so you can begin the claims process.

If I can be of further assistance, you can contact me at 1800-BUY-TREX or question@trex.com.

Pat M.-Trex

wakdak

10:50AM | 04/09/09
Member Since: 03/15/09
2 lifetime posts
Thank you, after many calls that went un returned I finally got a response vie Email and have once again started the claim process. This should be the 3rd time my deck will be rebuilt? Each time I put in a claim it gets harder. What If they replace the deck again and it craps out again? Its more then the money its the time spent dealing with Trex and the hassel of construction in the yard every 2 years. Has Trex really fixed the problem or will they just replace it every 2 years? I had built another Trex deck 10 years ago and it performed very well, thats why i went with trex again.

PatMc1

10:59AM | 04/09/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I am a representative of Trex and came across your post and wanted to reply. Painting over the surface of a board that is already deteriorationg will not help in remediating the problem.I would contact the claims department in regards to your deteriorating boards at 1866-923-1494. We do have recommended sealers for Trex if you would like to seal your deck. We always recommend cleaning your deck with a mold inhibitor such as Olympic Deckwash so as to help to prevent sealing of any mold or other stains beneath the sealent.

Trex Decking can be sealed using the recommended protectors found online at:

www.psc-solutions.com or you may contact them at 1-800-354-2926

www.sunfrog.com or you may contact them at 1-866-786-3764

If I can be of further assistance, feel free to contact me at question@trex.com or 1800-BUY-TREX.

PatM. -Trex

TREXMONSTER

05:18PM | 04/09/09
my deck was built in 2002 and it has swelled to the point that there is no longer spacing between the boards. it also is starting to split and crack in some places. i chose trex thinking it would last but it does not. rot and fungus are showing up everywhere now since itholds water. what can i do???

PLANTMAN

PatMc1

06:19AM | 04/10/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I'm a representative of Trex and came across your post and wanted to reply. Usually when the boards swell and the gaps close, that is usually caused by not having the proper gapping at the time of installation. Trex must be gapped to prevent problems. The gapping must be end-to-end, width-to-width and abutting a solid surface. You need to gap the boards to prevent them from buckling up and to provide proper drainage for water etc. Trex expands and contracts and has to be gapped to allow for this.

End-to-End gaps must be:

1/8" when done in weather above 40 degrees F.

3/16" when done in weather below 40 degrees F.

Width-to-Width gaps must be:

1/4" when done in weather above 40 degrees F.

3/8" when done in weather below 40 degrees F.

Abutting gaps must be:

1/4" when done in weather above 40 degrees F.

1/2" when done in weather below 40 degrees F.

You can use a saw with a carbide tip blade with a straight edge and cut in your gaps using the kerf cutting method to remediate this issue.

If I can be of further assistance please feel free to contact me at question@trex.com or 800-BUY-TREX.

PatM.-Trex

BeckyDittemore

11:57AM | 04/12/09
Member Since: 04/11/09
3 lifetime posts
Hi,

I just purchased a home that has Trex decking. The decking is flaking off. Let me know if you hear anything from Trex. I also will contact them. The decking was installed in 2006.

Becky Dittemore

TREXMONSTER

05:09AM | 04/14/09
EVERYTHING WAS GAPPED ACCORDING TO TREX SPECS IN 2001. WE EVEN USED THE GAPPING TOOL WITH THE TREX NAME ON IT AND IT STILLED CLOSED UP FROM SWELLING. THE TREX IS ALSO STARTING TO FLAKE AROUND THE EDGES. I PAID 4 TIMES THE $ FOR THIS STUFF THINKING IT WOULD LAST!!!

PLANTMAN

nottabrat

12:27PM | 05/11/09
Member Since: 05/10/09
1 lifetime posts
We installed our TREX deck in 1995 when we bought our pool. It is the 2nd tier down from a slightly smaller deck that holds the hot tub. The Grey Trex is on a floating deck sitting on a few tiny footers at the corners and midway under the deck, screwed with Powder coated deck screws on 12" centers. Deck is about 20 x 12 at the largest I suppose. While the TREX has greyed a bit more, it is in direct sun all year, it has held up better than the wood planking we used for the boardwalk around the pool (not shown as that was installed in 2006). The wood is splitting and splintering all over the place. What a headache. I was considering replacing all that wood with TREX but now I'm not sure. I too want something maintenance free, and while the Trex wasn't as attractive after the first 3 years, it is still much much better than any of the splintering wood wood on any of the decks that prevents me from being barefoot. I think I would trade beauty over functionality, but does anyone have any pics of what this damage, rot, warping, and mold looks like? If so, please let me know. BTW, the pic was taken in 2005, 10 years after installation and at that time it looked pretty good. So if the Trex I bought in 1995 is NOT what they're selling now, that's a shame. And our Trex is never "HOT" in the summer like the wooden boards are, but that might be due to the gray color vs the wood which is stained every two years.

Thanks, Steve
1629 are we talking about

Antchandler

09:54AM | 06/10/09
Member Since: 06/09/09
2 lifetime posts
We had a 1008 ft Trex deck installed in 2003. Almost every other board is crumbling and discolored. I sweep up handfuls of "crumb material" each time I try to clean it. I'm afraid someone will fall through the weakened boards. Anyone else with this problem ?

Antchandler

07:03AM | 06/12/09
Member Since: 06/09/09
2 lifetime posts
I don't think freezing, cold weather or rain have anything to do with rotting Trex. I live in sunny Southern California where it never freezes and seldom rains, yet every other board is rotting/crumbling.

seneca6

12:35PM | 06/30/09
Member Since: 06/29/09
1 lifetime posts
We installed a very large trex deck in 2001 using the trex gapping tool. Along with the continual maintaince and expense to keep the mold at check, several boards are lifting due to swelling. I believe they have changed the gap size from the 2001 recommendation to the current size. However, for those of us who are embarassed by our decks and out thousands of dollars, there is no help.
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