COMMUNITY FORUM

lady70

01:19PM | 02/23/13
Member Since: 02/23/13
2 lifetime posts
I purchased a TimberTech deck (XLM Desert Bronze) in the summer o%f 2009. It is turning white. I called my contractor/installer and he took pictures and sent them into TimberTech. TimberTech will replace my deck with another color (Rustic Bark) as Desert Bronze is no longer being sold. My installer will not replace my 2 decks because of the TimberTech warrenty. Even though TimberTech will replace my decks, but according to my installer I used, the price quoted from TimberTech $1150 will not cover all my installation (30 to 35%)

lady70

01:24PM | 02/23/13
Member Since: 02/23/13
2 lifetime posts
continued from above
TimberTech sent me a contract to sign and want it signed within 14 days. I do not feel I should pay again for installation. Will the Rustic Bark color have the same problems--- discoloration, mold and mildew? What should I do?

BV000461

07:12AM | 02/27/13
Bob, anyone
Does this issue exibit itself only to XLM, to only XLM and bronze, or has there been issues with their other products such as their earthwood evolutions Pacific Walnut which is a capped composite?

thanks

Tk

BV000776

06:47PM | 04/07/13
As a contractor I have installed many Timbertech decks. I am very familiar with what has happened with the Desert Bronze and Mountain Cedar xlm decking. Timbertech has stood by their product and has replaced it for all of my customers and many others at no cost to the customer. Sure no one wants to have to go through that but that is why we buy a product with a warranty right. Be sure to contact the claims department and discuss the issue with them. Also please note that "maintenance free" is not a timbertech warranty, but rather it is "low maintenance". Plan on taking care of your deck like you would anything else you use.

patsy

01:26PM | 04/15/13
Member Since: 04/15/13
1 lifetime posts
Just spoke with a timbertech phone person and was told that we need to clean the deck with Corte clean and then wash it periodically with soap and water to keep the mold from coming back. Didn't have to do this much with the old wooden deck and was told this product was "maintenance free". After spending over $20,000 we are very upset with the extra work that we didn't think we have!!!

BV000901

11:26AM | 04/28/13
My. Deck also turned white after replacing the ent.ire deck the new material is. Starting to turn white. I paid four thousand for just the decking boards. I thought I was getting a superior product,now I wish I would have used pressure treated wood. I tried to get on the class action web site but it does not exist.

BV000942

05:06PM | 05/03/13
We're having the same problem. We had our deck installed in June 2006. Every spring we scrub and scrub but it never helps much. I thought it was suppose to be "maintance free". Last week I called Timbertech and asked if they recommended anything. We ended up ordering Corte Clean off the Internet. We've spent all day applying it and scrubbing. It has taken the moss and most of the mold off but when it dried it is still faded. The corte clean and sprayer we needed to apply it cost us $60.00. Someone help us.

Irene M.

09:59PM | 05/04/13
Member Since: 05/04/13
1 lifetime posts
WELL, It seems like there are many of us with the same exact problem! I too spent $10,000 in the spring of 2009 for the desert bronze timbertech around the one side of my semi-inground pool. OMG, in one year it had faded to nothing in certain areas and black stains would not come out in other areas (I have no idea what the stains were from) I took pictures and complained and the same deal, they sent me the DeckMax. It was some job to do every RUNG and RAILING, not to mention the deck itself. The reason I found this website was because I went online to order more DeckMax! I have had to constantly redo large areas and then the rest of it looks like hell. I'm going straight to the website and signing up for the class action suit. Thank you for making me feel like I'm not the only consumer who got royally screwed with this product.

BV000958

09:09PM | 05/05/13
I wish I had found this website earlier, but I was one of the first "early adopters" of the TimberTech product. When it turned hazy white I too was connected with TimberTech (not the retailer who sold me the product) and was sent DeckMAX. Today I applied my 2nd DeckMAX one year later, and it is loosing it's power. I have white hazing as well as green and black in different areas of the deck. I too paid a premium price for a maintenance free deck. I got online to figure out my next step. Please include me in any class action. Meanwhile I'll fight the battle on my own as well and see where I get.

Barbara Sibley
11815 SW Wildwood St.
Tigard, OR 97224
503-603-1814

BV000974

08:26PM | 05/07/13
I am having a problem with whiting of my xlm desert bronze timbertech deck. In fact, when they first put it in not only does it scratch very easily, it turns white in spots for no reason. I applied a second Deck Max coat and it fixed the problem but this year I re applied the Deck Max enhanced again after washing the deck and for no reason whatsoever after I treated the deck a large area of it turned white. I am frustrated with this company and don't understand why they won't just pay to replace the deck with wood, because wood is less expensive. I really wish there was a way to get satisfaction I am outraged at this decking material and the problems I have been having with this low maintenance deck.

BV001083

09:10AM | 05/20/13
I guess I won't be buying TimberTech decking......

Tim_Ber

03:25PM | 05/20/13
Member Since: 05/20/13
1 lifetime posts
Definitely do not purchase this decking. I am having the same problem as everyone here. After a year my deck has white marks on almost every other board. I reached out to a TimberTech east coast rep. He indicated to me that the uneven oxidation of the decking is completely normal for their product, EVEN after only 12 months. It is all depending on the exposure to sun, climate, etc. When I indicated that while I completely understand that no product should be expected to look new forever, I felt that the fact that some are white and some look new indicates that there may be defective product to blame. He indicated that also was to be expected. That is NOT expected in a product that doesn't advertise this much maintenance. If I knew I had to cover my deck in Deck Max this frequently and uneven "oxidation" was going to occur I would of definitely NOT purchased this product. I'm extremely dissatisfied with Timber Tech and their ability to rectify the situation. DO NOT BUY TIMBER TECH.

BV001265

10:04PM | 06/08/13
I didn't realize how many people have this same problem. Ours didn't turn white but faded horrible. Now it is cracking! I have 7500.00 in this product and I am very upset!!

BV001272

09:22PM | 06/09/13
I am looking at purchasing Timber Tech deck materials to re-deck around our house. I was going to use two shades of gray (pardon the pun). Has Timber Tech resolved the white/chalky look of the boards so a 2013 buyer will be satisfied? Just wondering.

BV001288

06:49PM | 06/11/13
I have a second deck that is turning white first one turned black and white they replaced it with the XML less than two years later it is turning white I am so upset have a brand new house on the lake it is very upsetting

BV001450

11:23AM | 07/01/13
What ever happened with this?

Jroam

11:39AM | 07/01/13
Member Since: 07/01/13
3 lifetime posts
DO NOT BUY THIS PRODUCT - I have been through this two times, once in 2011 with the XML, which was replaced in 2012, then with the new replacement material that is now doing the same thing after one year (looking for the name of the new product which they said would not turn - replaced the desert bronze XML) - WHAT A MESS - I am into these guys for over 25K - may be getting my own attorney - would like to know if anything happened with the class action law suit?

Michael Miller

10:01AM | 07/06/13
Member Since: 07/06/13
2 lifetime posts
We had our TimberTech decking installed March 22, 2012 - Rustic Bark in color with a Walnut colored border and center plank. Approximately three mos. after it was installed, we noticed a greyish blotching on the Rustic Bark color. We contacted the installer and the supplier and neither one had seen anything like this. We were getting the same excuses - it could be from the glider on the deck, leaves, or bird droppings. The area affected was under the glider but not where individuals would be sitting. We had not had leaves on the deck and bird droppings had been cleaned off. We were told by the supplier to clean the area with Dawn Dish Detergent - no luck. Then they recommended that we purchase a deck cleaner - no luck. TimberTech finally contacted us and we were told to use a heat gun. That did take care of the greyish discoloration - however, it reappeared in 2013. Deck Max was sent to us in October 2012 (no charge) - definitely too late for us to use in Wisconsin when you need a deck temperature of 70+ degrees. This year - 2013 - we experienced the entire deck having the greyish color. Over the July 4 holiday, I applied the Deck Max (by hand since we only received one container and we have a huge deck - wanted to have enough solution for the entire deck) and it looks great but who knows for how long. I have friends who have purchased low maintenance decking material from Menards, Lowes, etc. at a fraction of the cost of TimberTech and have not experienced these problems. We will not be recommending TimberTech decking to anyone until it is proven that individuals are not experiencing these problems. I agree with others - why should we have to pay for this solution if we have to apply yearly. I will be joining others in signing up on the class action site.

htome

12:47PM | 07/09/13
Member Since: 07/09/13
1 lifetime posts
Hi everyone,

I have XLM Walnut Grove and my deck is only 2 weeks old. I already start seeing these white stains showing up. First I thought it was mud, but no matter what I do they won't get cleaned. When deck is wet they are gone, but as soon as it dries out they are back to haunt me!

Can anyone update me about the lawsuit?

Does DeckMax really work? I haven't tried it yet as I live in Canada and I can't find the product over here.

Please any update is welcome. After reading all these posting here I feel that the "free maintenance" will be my worst nightmare!!!

Michael Miller

04:25PM | 07/16/13
Member Since: 07/06/13
2 lifetime posts
To the individual who has the Walnut Grove Timbertech decking in Canada - I would recommend that before you use anything on your deck that you take a picture of your deck, contact Don Hoover at Timbertech - 937-655-5256 and talk to him. We also have the walnut decking. When I talked to Don on July 12, he denied having any problems with this color decking, only the Desert Bronze. Timbertech sent us a container of DeckMax last year. My regret is that I wish we had taken a picture of the deck this spring (since it was much worse this year) before I used the DeckMax (results after using this were terrific but who knows how long it will last). Mr. Hoover will assign you a case number - keep this number and any time you call and complain, that number will be on file.
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