12:55PM | 11/25/13
We had a contractor install french drains and a sump pump in our basement. They jack hammered the floor, put in the perforated pipe, lay gravel and poured cement on top of the gravel. One week after the cement was poured, it is cracking and the cracks are wide (see picture attatched). Inspite of a guarantee to fix issues, the contractor is will not come by to fix the problem. Any recommendations on fixing these cement cracks and the cost involved would be greatly appreciated.


04:26PM | 11/25/13
Member Since: 12/20/10
130 lifetime posts
You should pursue having him fix it if it's guaranteed. They count on people giving up and that generally makes me dig my heels in even more. I would let them know that you would like to rectify this situation in a nice way so that you can feel comfortable referring them to others and that you're sure that this is an issue that is easily fixed by them. Give them a reason to call you back by being easy to work with. If you can go over the person's head and talk to the owner (assuming there is someone over their head), don't put the person that did the work down but paint a picture of a mix up and stress easy solution. If they continue to ignore you, express that you are going to have to contact the AG, BBB etc. but you really don't want to because you are sure that there is an easier solution.

Hope it works for you!


11:31PM | 11/29/13
Thanks for your reply. Good way forward.

How would one repair this oneself. I could demo that area with a chisel and put in new cement. Could I just use Quickcrete from Home depot or are their other factors I need to consider? I don't want to call yet another contractor and have them take even more money and offer "guarantees".


Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.


type the code from the image


Post_new_button or Login_button

Deep blue grays like the shade shown in this example "have a nautical, serene feeling," says Amy Hendel, designer for Hend... Built on a rocky island in the Drina River, near the town of Bajina Basta, Serbia, this wooden house was cobbled together ... Large steel-framed windows flood the interior of this remodeled Michigan barn with daylight. The owners hired Northworks A... Edging formed with upside-down wine bottles is a refreshing change. Cleverly and artistically involving recycled materials... A Washington State couple called on BC&J Architects to transform their 400-square-foot boathouse into a hub for family bea... Similar to the elevated utensil concept, hanging your pots and pans from a ceiling-mounted rack keeps them nearby and easy... Few projects are more fun than upcycling a vintage piece in a surprising way. Outfitted with a sink and a delicately tiled... The thyme growing between these stepping stones adds a heady fragrance to strolls along this lush, low-maintenance garden ... Decoupage is an easy way to add any paper design to your switch plate, whether it is wallpaper, scrapbook paper, book page... Twine lanterns add pops of crafty—but sophisticated—flair to any outdoor setting. Wrap glue-soaked twine around a balloon ... When securely fastened to a tree or the ceiling of a porch, a pallet and some cushioning make the ideal place to lounge. V... Reluctant to throw away any of those unidentified keys in your junk drawer? Hang them from a few chains attached to a simp... A stripped-down model, sans screened porch, starts out at $79,000. Add the porch, a heated floor for the bath, and all the... Salvaged boards in varying widths and colors make up the dramatic accent wall in this attic space. The high-gloss white of... This garden shed has been decked out to the nines. Designer Orla Kiely created the intimate home for a flower trade show, ...
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon