We had a TimberTech deck installed about 2 years ago. After about 1 year the we noticed the deck boards had swelled and the gap between them was gone. About 6 months later the deck boards swelled so much that they popped the screws and raised up in places. We called TimberTech and were told to send them pictures of the deck. They said the boards were installed touching each other. We didn't have pictures of the deck when it was installed with a 3/16 to 1/4 inch gap between the boards.They will not replace the material. I do not recomend using TimberTech decking material.
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We also installed a Timbertech deck in November of 2008.
This past year of 2011 and 2012 we have noticed that the boards are curling up on the sides, warping, seperating and in some cases splitting. We have contacterd Timbertech numerous times, sent pictures, receipts, etc. After having received these items they sent an email saying that we should hire an engineer to access the situation that it could be a joist problem. We sent a reply back that it couldn't be a joist problem as it was occuring on the sides of the boards. They have refused to answer emails or to send a representative out to view the damages. It has become a real safety issue.
This past year of 2011 and 2012 we have noticed that the boards are curling up on the sides, warping, seperating and in some cases splitting. We have contacterd Timbertech numerous times, sent pictures, receipts, etc. After having received these items they sent an email saying that we should hire an engineer to access the situation that it could be a joist problem. We sent a reply back that it couldn't be a joist problem as it was occuring on the sides of the boards. They have refused to answer emails or to send a representative out to view the damages. It has become a real safety issue.
