07:23PM | 09/25/08
Member Since: 09/24/08
1 lifetime posts
We had a TimberTech deck installed about 2 years ago. After about 1 year the we noticed the deck boards had swelled and the gap between them was gone. About 6 months later the deck boards swelled so much that they popped the screws and raised up in places. We called TimberTech and were told to send them pictures of the deck. They said the boards were installed touching each other. We didn't have pictures of the deck when it was installed with a 3/16 to 1/4 inch gap between the boards.They will not replace the material. I do not recomend using TimberTech decking material.


01:53PM | 06/26/12
Member Since: 06/26/12
1 lifetime posts
We also installed a Timbertech deck in November of 2008.
This past year of 2011 and 2012 we have noticed that the boards are curling up on the sides, warping, seperating and in some cases splitting. We have contacterd Timbertech numerous times, sent pictures, receipts, etc. After having received these items they sent an email saying that we should hire an engineer to access the situation that it could be a joist problem. We sent a reply back that it couldn't be a joist problem as it was occuring on the sides of the boards. They have refused to answer emails or to send a representative out to view the damages. It has become a real safety issue.


07:27PM | 07/16/13
I read about your problem and asked myself when I posted this. I am having the identical problems and then some and have had the same response from Timber tech. I am going to see a lawyer later this week. I have recommended against a Timber tech desk to all who ask how I like mine.


12:14AM | 06/30/14
I too have had the exact same problem with my NEW deck after less than a year. The ends all curled up and the Timbertech customer service rep, Gene< has offered me a few new boards (8; and I had purchased a helluva lot more than 8).

If anyone one of you has sued, please let me know. I do intend to contact my lawyer about this. It's pretty unbelievable that a major company can get away with selling defective products in today's market with the availability of so much social media at our fingertips. I work for a multinational company and can and will get the message out to all to avoid this product at all costs.

In the meantime, I'm wondering if anyone is interested in joining in a class-action law suit against TimberTech?


02:32PM | 09/27/14
In 2006, I had a very expensive large deck $85,000.00 installed. Had to refinance my house. Within 1 month the deck was popping the long screws. I had the channel deck design installed where you only see a few screws. Timber Tech has been out three times to replace all the facia boards with finally a PVC product which looks great. However, the decking itself is swelling so bad that it is a safety issue. Curling on all the edges. Never thought my deck would be too hot to walk on in the summer in bare feet. I can clean the mildew off but the deck boards are getting in terrible shape now and I cannot believe that 8 yrs later people are still having the same problems. I too contacted an attorney and he told me it would not be financially sound. Class action suit is the only way to go this really insulting problem from Timber Tech.


05:46PM | 05/26/15
I have also had a huge problem with Timbertech decking material. It was installed in 2008 and within 1 year was beginning to warp and since has progressively failed. The spaces between the planks are gone and the boards are cupping and warping. The color has faded to a grayish splotchy mess. I have attempted to contact the company multiple times and they have not made any attempt to fix the problems, let alone replacing the material. I have called and have been unable to talk to any one in the warranty department, they claim to only respond to emails, but they have not. Given the cost of this material and the cost of installation we feel the company has completely failed us. I would not recommend this company.


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