COMMUNITY FORUM

nothappycamper

06:33AM | 09/16/07
Member Since: 09/15/07
1 lifetime posts
Bvtools
Two years ago we ordered 3/4 X 4 Natural Maple hardwood flooring by Bellawood at the Manchester Nh location. When we installed the first box we saw it was very poor quality. The boards had a variety of thinckness, some up to 1/8 inch difference and the ends were not straight cuts. It made a messy floor with a lot of gaps. We stopped after one box and contacted the store. We brought it back and ordered a new batch. After the wait, the new batch was much better. I agree with other complaints, the customer service skills are very lacking at the stores. They made it seem like it was our fault and we were incoviencing them.

Now 2 years later we want to do another bedroom and have it match. We ordered the exact same flooring (7 boxes)with much reluctance. We had someone installing it for us during Labor Day Weekend. When we saw the floor it was 75% done. IT was not the same. IT was not the nice white creamy maple. It was 75% darker mismatched wood. Was it a mislabeled batch? We contacted the customer care center. A nice girl Tiffany took my complaint and said it will be forwarded to them on tues. We had to finish the floor and get our house back in order. The rep contacted us on wed and said we are really sorry there and be up to 5% variance in color per box. All 7 boxes had the mixture. He basically said you accept it "AS IS" once it is installed. We do encourage the home owner to be there when it is installed and to stop if you see a problem and contact us. Why should we have to double check everything? Should i have opened every box to inspect it when I picked it up? and another problem is it was Labor Day Weekend. They did recieve the pictures that clearly show it is not the same. We then needed another box to tie in a closet. It had to be ordered. They gave it to us for free. When it was picked up a week later. It was the perfect creamy white Maple that we thought we had ordered. Hoow can that be expalined. I am waiting to hear if I will be compensated.
4735-lumber_liquidators_c
Click_to_reply_button
Inspiration_banner

INSPIRATION GALLERY



Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply_choose_button

captcha
type the code from the image

Anonymous

Post_new_button or Login_button
Register

If you are interested in more about fans and air conditioning, consider: How To: Install a Ceiling Fan How To: Choos... It turns out that many bath and kitchen cleansers contain chemicals that are dangerous to the skin and eyes, and often pro... So often we paint tiny nooks white to make them appear larger, but opting for a dark, dramatic wall color like this one—Be... Chocolate-colored walls and large window frames allow the exposed wood beams to take center stage in this small screened p... If you're not crazy about the idea of commingling plants and pool, this modern variation may be more to your liking. The s... Yes, a freestanding garage can become its own tiny house. Artist Michelle de la Vega has all the comforts of a modern resi... There’s nothing like a new set of cabinet hardware to refresh a room. The possibilities are endless: Go modern, rustic, or... Pursue what's known as the stack effect. To achieve it, open the windows on both the upper and lower floors, and as warm a... Like no other floor type, a checkerboard design works wonders to underscore the retro kitchen theme. Vinyl flooring, ceram... Twine lanterns add pops of crafty—but sophisticated—flair to any outdoor setting. Wrap glue-soaked twine around a balloon ... When securely fastened to a tree or the ceiling of a porch, a pallet and some cushioning make the ideal place to lounge. V... Incorporate nature into your lighting scheme by securing a dead tree in a concrete mold and draping your pendant lamp from... For the cost of a can of exterior paint , you can totally transform your porch. Paint the floor a hue that complements yo... In this urban apartment, a standard-issue patio became a serene and green perch by replacing the typical concrete with gro... If you put the washing machine in the mudroom, you can stop the kids from walking through the house in dirty, grass-staine...
Follow_banner_a
Newsletter_icon Google_plus Facebook Twitter Pinterest Youtube Rss_icon
 
webapp1