Jane Doe

04:05AM | 01/21/04
Member Since: 01/20/04
1 lifetime posts
I had Wallside windows installed last summer but in this cold weather they are drafty.
They are horizontal sliding windows. A service person came out and inserted small square pieces of foam into some openings in the frame. This has not helped at all.
When the windows were installed, I noticed a 1/2" gap between the window frame and the wall. Is this normal?
I think that window frame is not the right size and it needs more insulation to elimate the drafts.
The windows look very nice but I again, I think they're a wrong fit.
Has anyone had experience with Wallside windows and had this problem?
Should the gap between the frame and the wall be a lot less?


04:41PM | 01/25/04
Member Since: 11/06/02
1280 lifetime posts
The rough openning is always larger than the unit to ensure fit and avoid stres cracking but it is then packed with insulation before putting trim on. If this step was skipped you have a poor quality installation.


08:15AM | 01/15/09
Member Since: 01/14/09
1 lifetime posts
I had Wallside install windows last year, but this winter I noticed cold draft and a thick film of ice forming on the inside bottom part of almost all windows. I called Wallside, but the customer service represtative refused to admit there was a problem with the windows. I had to then tell her that I also have a few windows installed 3 years back from Sears and did not notice any type of condensation on those... whereas, there was ice formation on Wallside Windows. Even this did not have any effect and the lady went on to argue that (1) I had humidity issues in my house, (2) we were having sub-zero temperatures in MI (3) the Wallside Windows were better made and were sealed better and that would be a reason for the ice formation on the inside of the windows by Wallside and not the ones from Sears.

I would appreciate if other Wallside customers can let me know if they too are facing similar issues with condensation/ice formation on windows.

I am honestly regretting going with Wallside Windows instead of Sears... thought I was saving a few buck, not realizing the raw deal I was getting from Wallside. I fell for the 35 year warranty... now I see what they actually mean by that. The warranty is really useless! I have taken videos and pictures of windows by both the companies - not sure what I plan to do yet, but really hope Wallside will take my case seriously enough and resolve it.


05:58PM | 11/01/09
Member Since: 10/31/09
1 lifetime posts
I have cold air coming in through the glass of the Wallside windows. These were installed in 2005. A guy came out and told me the warm air from the inside of the house hits the cold window and some other stupid stuff.

I also had ice form on the inside of the lower pane. This was in January when it was really cold in Michigan. Service told me that I have too much moisture in the house and it is cold in Michigan.

This company produces junk and the installers are incompetent.



10:57AM | 11/16/09
Member Since: 11/15/09
1 lifetime posts
I'm sorry you had a bad experience with Wallside Windows. I just recently got a quote from them and wasn't impressed at all.

I could not be happier with the service I recieved from h*****s Windows. From the sales process all the way through installation. The crew did a great job installing my windows. h*****s Windows will definately be reccomended to my friends and family if they ever need anything done to their home.


01:15PM | 01/05/15
Big mistake we made purchasing windows from Wallside. We too have the same drafty and ice forming on the inside in frigid temps. First call a service tech came out when the temps warmed up and claimed there wasn't any improper installation. Next time when temps dropped again I took pictures of the windows with ice and sent letter with copies of pics to the president of the company. That resulted in another service tech coming out with an apology. A crew came out took the framing off from around the windows and added additional insulation. The results... the windows are still drafty not coming from the frames but from the windows themselves.. We have another home in the woods with Anderson windows that are never drafty.
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