Latest Discussions : Windows & Doors

maryhudsonjones1

05:52AM | 05/01/09
Member Since: 04/30/09
1 lifetime posts
I built my house in 1994 and contractor used MW Vinyl Clad Windows. At that time, everyone in the building industry thought the product was great. I know because I did "my homework".

Rather quickly however, the adhesive dissapated and the vinyl pulled away from the underlying wood framing. When rain sits under this vinyl, the obvious reaction is rotting wood frames.

Is there a class action suit pending and if not, how can we start one?

readyforacondo

10:13AM | 06/20/09
Member Since: 06/19/09
1 lifetime posts
I replacing 6 sills, one jamb and the outside trim on a triple window. All due to wood rot. I will spend 1500 to 1800 with repairs after its all overwith. Some of the sill that I'm not replacing I will repair. At least 3 I'm repairing. I have 26 windows and the house is 15 years old.

disgustedinnc

08:02AM | 07/23/09
DO NOT BUY MW WINDOWS(diff. from Marvin Windows)! CLASS-ACTION LAWSUIT? Where do we sign up?

We purchased our 11 yr old,custom-built home in 2004. Builder specs indicated "MW WINDOWS" were installed. Our windows are a combo of casements & double-hung (MW logo is stamped on the casements' crank handle cover).

In 2007, we contacted MW because the vinyl was separating from the wood on a few of the windows. Were told by MW that the windows are not their brand. Since then, we've contacted several window specialists and other window mfrs.;none could tell us how to repair them, short of replacing them.

Because the separation is now getting worse on ALL the windows, we contacted MW's warranty dept. again today and were, once again told to send pictures, but that the windows are not their brand. Clearly, the logos stamped on our handle caps say otherwise. I mentioned the builder's spec of MW Windows to the warranty dept. rep; classic response: "That doesn't mean that the builder actually installed MW Windows." And,when I mentioned the MW logo on the handle cap, the warranty rep, Jeff Johnson, said, "The original caps might have gotten lost and they replaced them with MW brand caps." They seem to have an excuse for everything.

For the record, we're not looking for freebies, just some answers as to why the separation, and if repairing them is even possible. Of course, for MWW to acknowledge that the windows are,in fact, the MW brand would mean that MW bears a responsibility to repair or replace them.

Given the numbers of posts on this site alone re. this same subject,it seems likely that the Earth will stop spinning before MWW is willing to acknowledge their responsibility for these windows. A JUNK PRODUCT? This is a fine example of one! Only trumped by their joke of a warranty policy.

DISGUSTED IN NC
6683 mw windows vinyl sep

mwintermyr

08:10AM | 09/08/09
Member Since: 09/07/09
3 lifetime posts
I to have put mw vinal clad windows in my home 5 years ago and am having to replace over half of them due to leaking and rotting issues, What are other people doing about this ? is there a class action in going on ?

919brown

12:58PM | 09/21/09
Member Since: 09/20/09
2 lifetime posts
Windows are 7 years old and have been bad for 4 of them.

Ready to fight them.

Susan

disgustedinnc

02:33PM | 09/21/09
We finally found a knowledgable window rep who found out that we do NOT have MW windows. We are replacing the windows because the mfr. has been bought out and the warrany is no longer valid.

DISGUSTED IN NC

edgerton67

04:56AM | 08/09/10
Member Since: 08/08/10
1 lifetime posts
I installed vinyl clad windows about 11 years ago. I am having problems with rotten seals. MW did send some replacement parts, but this was before they were bought by another company (about five years ago). Recently I was walking around my house inspecting the windows and found the seals, so if there is any good out of this at least I caught the issue before damage to the house occurred. I called the new company, they wanted pictures I explained to them the only way I could send them pictures of the damage was disassemble the window because the damage isn't obvious.They finally put me on hold and when they came back they would only agree to sell me discounted replacements parts.I am thinking about replacing the damaged wood and wraping the window attempting to make a water tight seal (I do not know what to do about condensation). Any suggestions? I am interested in a class action against the company, this is the second replacement issue in 18 years.

brochacha50

07:46PM | 09/14/10
Member Since: 09/13/10
3 lifetime posts
My husband and I built our home 15 years ago and our lumberyard recommended MW windows. A couple of years ago the windows started rotting. First we noticed one and then another and another. Now we are going to have to replace ALL the windows in our house. The company obviously has some issues with rotting.

Emily

jsindall

02:45PM | 09/25/10
Member Since: 09/24/10
1 lifetime posts
We live in a development full of M&W windows. All of them are about 10 years old and starting to rot. This is absurd. Many unhappy people.

brochacha50

04:39PM | 09/25/10
Member Since: 09/13/10
3 lifetime posts
I have left messages with both of the "class action" attorneys that were mentioned in some of the posts. I haven't heard from either one of them yet. Something needs to be done about this.

KarenJH

10:51AM | 11/15/10
Member Since: 11/14/10
2 lifetime posts
My house is 17 and I noticed the windows having condensation between the panes at least 12 years ago. Now at least 80% of my windows are rotting along the bottoms of the windows and many at the bottom of the sill. Yesterday I put a 3" long wood screw into an edge of the fixed panel of my sliding glass to because had I pushed it, it would have fallen out as the entire bottom is rotted off. I have more sliding doors downstairs with the same problem. Also in the lower level at the corner of the glass door, the floor is starting to rot from the leaking. What can I do?

brochacha50

03:15PM | 11/15/10
Member Since: 09/13/10
3 lifetime posts
My husband called the new company that bought MW windows to no avail. He got nowhere with them. So he is rebuilding the windows himself. One frame at a time. Although I did get a call from an attorney on the east coast regarding a class action suit. I will return his call tomorrow to see what he has to say.

BV000008

11:55AM | 12/26/12
I have MW windows in my home and found water rushing in from a few of them, after inspecting all my windows I found at least 12 windows separating and water marks showing, so I called MW and was sent replacement windows at no charge, I then had to paint and install the new windows this was very time consuming. Ptoblem solved right? WRONG !!!! Now the same issue is back but MUCH worse, This time not only are some of the same windows MW sent me splitting and leaking but the frames of my casement windows and two large foyer windows have water rushing in. This is no small job to replace the large windows, I will now have to hire a contractor to remove and reinstall them. I know I'm not the only person with this issue, I could spit I'm so angry !! What have any of you done to resolve this issue? Is MW going to pay the contractor to replace there subpar ptoducts ??? Anyone have a lawsuit pending with MW?

mwintermyr

12:04PM | 12/26/12
Member Since: 09/07/09
3 lifetime posts
I have MW windows in my home and found water rushing in from a few of them, after inspecting all my windows I found at least 12 windows separating and water marks showing, so I called MW and was sent replacement windows at no charge, I then had to paint and install the new windows this was very time consuming. Problem solved right? WRONG !!!! Now the same issue is back but MUCH worse, This time not only are some of the same windows MW sent me splitting and leaking but the frames of my casement windows and two large foyer windows have water rushing in. This is no small job to replace the large windows, I will now have to hire a contractor to remove and reinstall them. I know I'm not the only person with this issue, I could spit, I'm so angry !! What have any of you done to resolve this issue? or do you have a law suit pending or adjudicated?

mwintermyr

12:04PM | 12/26/12
Member Since: 09/07/09
3 lifetime posts
I have MW windows in my home and found water rushing in from a few of them, after inspecting all my windows I found at least 12 windows separating and water marks showing, so I called MW and was sent replacement windows at no charge, I then had to paint and install the new windows this was very time consuming. Problem solved right? WRONG !!!! Now the same issue is back but MUCH worse, This time not only are some of the same windows MW sent me splitting and leaking but the frames of my casement windows and two large foyer windows have water rushing in. This is no small job to replace the large windows, I will now have to hire a contractor to remove and reinstall them. I know I'm not the only person with this issue, I could spit, I'm so angry !! What have any of you done to resolve this issue? or do you have a law suit pending or adjudicated?

BV000020

01:38AM | 12/28/12
anyone have any luck?

Russell

04:09PM | 03/12/13
Member Since: 03/12/13
1 lifetime posts
Just read all of these comments. Amazingly, we built our house in 1995 and was told M&W was the best out there. Within a year some of our windows, the vinyl was coming away from the wood. I was unable to put our screens in our windows, which I do every spring. I called M&W and they sent a rep. out. He told us when he came out and saw the windows that the brick mason had laid the brick too close to the windows causing the problem. We thought that was crazy. We then called the brick mason that laid the brick and he said he had never heard of that and had been laying brick for 35 years and that M&W rep. was full of crap. Called M&W back again and told him what the brick mason said and M&W rep. said there was nothing they could do because the brick was too close to the windows. He said the brick mason should have left a 1/2" void around the windows to allow for expansion and contraction and fill the void up with caulking. As the years have went on, the windows are getting worse. We didn't know of this problem with all these other people. My wife & I were just walking around the house today since it was such a beautiful day and was looking at the windows and talking of the time when we had the M&W rep. out and what he had said. I decided to come in and google the windows to see if anyone else was having issues with them and sure enough, I ran across this. If there's a class auction law suit. Count us in. It's going to be very expensive to replace all of our windows. We have 16 windows.
Golden1225@aol.com

BV000755

11:44AM | 04/16/13
The lesson here is DON'T BUY VINYL CLAD WINDOWS! Spend the money and get aluminum clad, people!

BV000893

10:09PM | 04/25/13
We have M&W windows in our home (9 years old) and have issues with those that have exposure to sun....not all have the sills splitting in half (width wise). We are currently having a repairman investigate replacement/repair parts for those windows. Will post after confirmation of work. Keep fingers crossed!

BV001665

09:11AM | 07/26/13
BV000893 - Any luck on your M&W window replacements?

I had a few replaced five years ago but, they need placed again.

BV001723

03:01PM | 08/01/13
We're having several MW jams warping from sun exposure apparently. They have slow to respond. Anyone know of a formal class action suit?

BV001753

11:02AM | 08/05/13
Built the house in 1995. Five years later the window sills were rotting. had to have the brick molding aluminum wrapped at great expense. A few years later, seals were broken in some. Ordered replacement sashes but unfortunately, double hung does not mean ease of getting the top window down. You have to reach under the bottom window to try to pull the top one down. What a disaster. No lip on the top window. Also, the lip to lift the bottom window is different than what is existing. With 8 windows side by side in Florida room, the difference is noticeable. Now have more problem with seals broken and moisture in between the panes of several of the windows. Am livid as want to put house on market and can't sell it with these windows. I would join a class action suit as I am livid with this. My builder assured me these were excellent windows. Hah! Jokes on me and my wallet.

Mad at Marvin

04:51PM | 09/06/13
Member Since: 09/06/13
1 lifetime posts
House built new in 1996. Contractor installed Marvin Windows. First window rotted in 2005 and was replaced as "in warranty." Now (2013) several other windows are rotting out and will have to be replaced. Records reflect Marvin and PPG have been in litigation against each other and several class actions have been filed. Marvin reportedly settled with PPG over defective wood preservative and has tried to settle with window owners by offering a discounted purchase price. Owner purchases new window and has to pay contractor to install. Very unsatisfactory procedure. DO NOT BUY MARVIN WINDOWS!!

JtoddI

12:51PM | 09/07/13
Member Since: 09/07/13
1 lifetime posts
Our house was built in 1997. We purchased in 2004. The windows have been rotting over the last 2 years so we are glad we found this forum. Has anyone had any luck getting GOOD replacements? Pella is also in a lot of trouble. It certainly is an expensive job to replace all of the windows only to have the same thing happen in a few years. Please advise.
On another note--do we need to be concerned about the fact that they are black?? Could this be mold?

BV002124

01:34PM | 09/18/13
My home is 13 years old my MV bay window has water damage what can be done?

BV002181

06:29PM | 09/26/13
Replace them with a good window like Marvin or Kolbe

BV002291

08:34PM | 10/10/13
House built in1998 used m&m windows, condensation started within two or three years skylights and bathroom hexagonal windows the worst. Would like to be on class action suit if their is one

BV002525

09:33AM | 11/10/13
Does anyone have a phone number and contact name for M&W?

BV002530

07:10PM | 11/10/13
We have replaced 4 rotted vinyl clad frames in our house built in 1990, 3 more need immediate action and all will eventually need replacement. The "frame kits" were milled by Marvin because they knew there was a problem but we were out of warranty period. Now they no longer mill the frame kits so we are looking at replacing the entire windows when the sashes are quite satisfactory. Very frustrating! What have others put in for full replacement windows? Any recent word of class action?

BV002545

11:34AM | 11/13/13
We also built our home in 1994 and are still living in the home with these poorly manufactured MW windows and are at a point of having to replace at least four of the windows. I know our windows were manufactured by MW I was involved with the contractor , building proses and was here the day the windows were delivered and installed.
Very dissatisfied.

BV002800

08:34PM | 12/15/13
I built my house in 2002 I installed mw windows that I purchesed at Lowes. I paid over 18,000 for them and now they are rotten.

BV002804

08:57AM | 12/16/13
Rotting is usually caused by condensation on the inside surface of the window. Read posts for all different brands and read technical literature and you'll discover this condensation is not the fault of the window construction, but other factors within the home. If the rotting is on the outside, it can be due to gaps in caulking, cracks in paint that let moisture in, etc.

Homes are insulated very well nowadays which is a double-edged sword. Air tight homes retain moisture, which ends up causing condensation on windows.

If you have blinds or curtains pulled, the air in the room won't circulate and condensation -- even ice -- will form. This will happen no matter what brand of windows you have.

Showering and cooking while not running external exhaust fans can exacerbate the problem.

Condensation can happen more frequently in bedrooms if you sleep with doors closed, since you exhale water vapor when you breathe.

Andersen Windows has a really great video that helps explain condensation, why it happens, and how to prevent it http://help.andersenwindows.com/system/selfservice.controller?CONFIGURATION=1000&PARTITION_ID=1&TIMEZONE_OFFSET=&CMD=VIEW_ARTICLE&ARTICLE_ID=2586

badwindows

08:13AM | 01/01/14
Member Since: 01/01/14
1 lifetime posts
We build our dream home 14 years ago my wife and I researched windows for our home and picked MW Jefferson windows .That was a mistake we have 40 windows in our home and everyone has rot problems. We also contacted the MW rep he came out to look and he wasted his time and mine

Sign me up

Carlton

BV003515

12:23PM | 03/12/14
Our house was built in 1996 and we are having the same issues as everyone else on this board! Our problem now is the mold growing on the rotting wood is causing health problems for our daughter. Along with medical bills, replacing the windows in our house was not in the plan. Talking to a Pella rep today to get something long lasting and safe!

BV003521

07:27PM | 03/12/14
I just came across this site today we built our home in 1994 and I worked for a float glass plant that supplied the glass to mw and numerous other companies. I, just like everyone else on here did my research I even visited 4 of the plants that make the diff windows and we picked mw just like everyone else on here did we actually had some torrential rains this year and I noticed a couple wet spots on our ceiling inside our home. When we went outside and looked at our dormers to see if there was a crack or something not sealed around them I noticed the vinyl looked loose and when I tried to push the vinyl back up against the bottom of window the whole bottom half of the window fell off... So far we have checked 6 of the 18 windows the quotes we received from 9 diff contractors just to replace (6) windows has been anywhere from $2500-3200 and that just a third of the windows so heck yea sign us up if theres a class action we just don't have that kind of money to throw around as I'm sure you don't either and point is we shouldn't have to pay we've already paid one time for a product we thought was quality...

ROBBIE

07:35PM | 03/12/14
Member Since: 03/12/14
1 lifetime posts
I didn't realize I needed to sign up to leave my email address I sure meant to I didn't want to be anonymous I'm the one that worked for float glass plant...

BV003524

12:28AM | 03/13/14
I am having the same problem with my M&W windows.Initially I thought it was only one window but I've found out since that time that there are about6 of my windows that are literally dry rotting and the glass panes are slipping.I built my home in 2000 and just last year called M&W and spoke to a supervisor who was very nasty and rude!He told me my windows were no longer under warranty.He was supposed to call me back and never did.Now I know the problem is worse than I initially thought.What can I do.Now I'm pre paring my house to sell it and am confronted with this Expensive mess.How can I get help?

BV004922

06:08AM | 07/09/14
www.MWManufacturersVinylCladWindowSettlement.com

BV005433

11:46PM | 08/22/14
My wife and i built our home in 2001 using M&W windows as recommended, two years ago we noticed wood rot starting. This is very diappointing.

BV005732

08:07AM | 09/18/14
There is a class action lawsuit against MW. Our house was built in 1998 and our windows have been rotting for a few years. The aluminum even separated from the wood on one of them. We contacted MW a few years ago about problem, and the only thing they offered were discounted replacements. Nothing but a bunch of junk they are selling!

BV007265

02:23PM | 03/16/15
Back in the early 90's I purchased Approx. $22,000 worth of windows from Marvin. I have been in the process of replacing them 1 by 1. They were high end wood with exterior aluminum cladding. The wood started rotting from the inside out. the distributor that I bought them from is just as unethical as Marvin themselves. As soon as trouble started they dropped them and would not claim any responsibility. Marvin customer service reps are rude and uncooperative. I have switched to Pella which seem to be performing ok so far.

BV011320

09:27AM | 04/19/16
I have two m and w clad windows. One section is rotted at the base on one of the windows. Is there anyone in the Myrtle Beach SC area that can replace the wood section???

BV012935

11:11PM | 09/20/16
Our Marvin Windows are rotting from the inside out. Marvin's head of customer service is the most unfriendly and unhelpful person I've ever talked to.

Irma Dugger

03:45PM | 10/05/16
Member Since: 10/05/16
1 lifetime posts
My Husband has passed away & can't get help from my Insurance. They say it is the Window Company that caused all the black mole, There was water that came in the Stone Clad Vinyl & rotted the bottom of the window. Has mess up the sub floor, too.
I still have the receipt where I bought the windows, spending almost $15,000.00 for them.
My Contractor has taken pictures of all of this, I don't have them.
I see others that have had this same problem. Can I still do anything about this? Thanks Irma

BV013139

12:09PM | 10/12/16
We built in 1990. My husband flew to MW plant with the owner of a local lumber company. My husband was a custom builder and carpenter contractor at the time. He was impressed with the product, presentation, and quality. We ultimately ordered and installed 30 windows. A few years later our patio slider door began rotting and today all the windows are in terrible condition. We cannot open most of them. My husband has been painting and maintaining them each Fall the best he can but eventually we'll need to replace. We were never notified of a class action suit so we did not know this was a wide spread issue. Has anyone has any luck with replacement windows resulting from the law suit? If so, can you provide any direction? Greatly appreciate it.

BV013614

09:04PM | 04/10/17
Wish I would have looked for this site years ago. Basically same story here.

Built in 1994 and used all MW casement and 3 patio atrium doors. have 23 windows, 2 of which are circle tops with triples under. These have been the biggest issue from day one.

First 10 years MW was really good and replaced many windows that had the vinyl lifting and wood rot underneath. Was on first name basis with repair crews. Then they replaced all the patio doors as the inside corners all cracked. Replaced a big 6x6 window that fogged.

Thinking all was well, well it was not. They strung us along until warranty expired and stopped returning phone calls. Now we have some serious issues with the windows under the circle tops. Plus many other windows we are afraid to even open as we just don't want to know.

As for brick gaps around windows. We left about 1/2" around all. Had a professional crack filler use commerical grade caulking and even recently redid all windows again. So we know this is not any issue, water or being pinched.

Have been starting to look for replacements. Have Renewal by Anderson coming next week to look.

Anyone have any suggestions of where to look? I am near Lexington, Ky.

Dean

BV015531

09:05AM | 01/20/18
We had wood double hung and single double pane windows installed back in 2001 as part of a new room. Early on the wood was starting to warp and cold air leaked in under the frame. We now have a layer of water in between the two panes in one of the double hungs . One of the single windows is hazy. We thought it was dirty and was told by the company cleaning our windows that the gas inside is contaminated.

what can we do? It will be several thousand dollars to replace them.

Michael

BV018932

01:12PM | 03/21/19
What’s the latest status of court actions against MW windows as I have these same windows? I have owned my house since 1999.


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