DO NOT BUY MW WINDOWS(diff. from Marvin Windows)! CLASS-ACTION LAWSUIT? Where do we sign up?
We purchased our 11 yr old,custom-built home in 2004. Builder specs indicated "MW WINDOWS" were installed. Our windows are a combo of casements & double-hung (MW logo is stamped on the casements' crank handle cover).
In 2007, we contacted MW because the vinyl was separating from the wood on a few of the windows. Were told by MW that the windows are not their brand. Since then, we've contacted several window specialists and other window mfrs.;none could tell us how to repair them, short of replacing them.
Because the separation is now getting worse on ALL the windows, we contacted MW's warranty dept. again today and were, once again told to send pictures, but that the windows are not their brand. Clearly, the logos stamped on our handle caps say otherwise. I mentioned the builder's spec of MW Windows to the warranty dept. rep; classic response: "That doesn't mean that the builder actually installed MW Windows." And,when I mentioned the MW logo on the handle cap, the warranty rep, Jeff Johnson, said, "The original caps might have gotten lost and they replaced them with MW brand caps." They seem to have an excuse for everything.
For the record, we're not looking for freebies, just some answers as to why the separation, and if repairing them is even possible. Of course, for MWW to acknowledge that the windows are,in fact, the MW brand would mean that MW bears a responsibility to repair or replace them.
Given the numbers of posts on this site alone re. this same subject,it seems likely that the Earth will stop spinning before MWW is willing to acknowledge their responsibility for these windows. A JUNK PRODUCT? This is a fine example of one! Only trumped by their joke of a warranty policy.
DISGUSTED IN NC