05:25PM | 10/26/10
Member Since: 08/27/10
5 lifetime posts
after contacting timbertech, I did get a prompt and straight forward response from them. The have put it in writting that they will replace me deck (material and labor).

They said that the new product has been tested and would be available in Jan 2011.

I will keep you posted. I hope that I don't have to do this a third time!


05:56PM | 10/26/10
Member Since: 09/04/10
2 lifetime posts
I also contacted Timbertech--they are also replacing our decking material plus labor......will keep you posted


05:58AM | 10/27/10
Member Since: 10/26/10
1 lifetime posts
I am also having a problem with our Timbertech deck turning white. The deck is only 5 months old and looks 10 plus years old. I contacted Timbertech and they are sending someone out to clean it with Deckmax also. The Timbertech rep assured me if we are not satisfied they will replace the deck. I told rep I will let them clean it once but if the white marks come back again I want a new deck.


04:14PM | 10/27/10
Member Since: 07/29/10
2 lifetime posts
I was contacted by warranty specialist. They would cover materials, but less than half the cost of labor to replace my deck. I shouldn't have to pay $2600 towards labor (difference) to replace the deck. It wasn't the fault of my contractor or mine that TimberTech sold us defective decking material. The specialist said the warranty only covers material costs and not labor and that they are doing us a favor to pay for part of the labor. I regret ever using their product. Future buyers beware!


06:59PM | 10/27/10
Member Since: 09/14/10
6 lifetime posts
What is the name of the new product TT is offering you. They have told me that there are 2 new colors out now Rustic Bark and Harvest Bronze with 100% confidence it won't happen again. Is this BS or does anyone else have info? (Going on my third XLM deck)


02:13PM | 10/30/10
Member Since: 09/19/10
4 lifetime posts
Who are you kidding!?! This is your THIRD deck?!? I don't know, but I'd start legal action...I don't know why all these people who are writing all the previous complaints are taking legal action either...I only wish I'd known what kind of deck my contractor was going to use, and I'd had the sense to RESEARCH this company and all the complaints prior to ours being built. We have been going around and around, sending photos, getting calls saying we would "hear from them" soon, since MARCH of this year!! It's now NOVEMBER....and all they have sent us are THREE CATALOGS and letters as though we are new customers. I am truly going to contact a lawyer this month...I'm tired of it all, and I don't want to go thru another summer not being able to use the backyard.


09:07AM | 11/02/10
Member Since: 11/01/10
1 lifetime posts
Hello, I'm a TimberTech Customer Response Specialist. I am reaching out to you in response to your blog posting. It is my understanding that you are working with our warranty and claims department regarding your decking issues. TimberTech cares about its customers and wants to ensure that at anytime in our workings together you experience TimberTech providing the highest level of customer service possible. I would very much like to follow up with you regarding where your current issues stand. Please call me at (937) 655-5677 so I can learn more about your particular situation.


10:39AM | 11/02/10
Member Since: 06/27/10
5 lifetime posts
I think the point of this blog is that we've tried the customer service route, and we have not been helped to our satisfaction.

If Timbertech truly cared about customer satisfaction, they would pull all of the defective XLM off the shelves and stop selling this inferior product. I find it infuriating that TT was aware of the problems with XLM one year prior to the issues with our deck (as evidenced by this blog), and yet they KEPT SELLLING THE XLM.

I don't buy your commitment to customers.


11:18AM | 11/05/10
Member Since: 08/21/10
2 lifetime posts
are people getting full reimbursement for labor or a percentage... if not full how is this being determined?
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