COMMUNITY FORUM

BV002498

03:57PM | 11/06/13
Bvwindows
We purchased our current home almost 3 years ago. It was purchased by an investor who bought it on a short-sale and then did some work to dress it up.

Just about a month ago when we were cleaning the windows we noticed a few of them had paint chipping on the inside. Under the paint was some wood that appeared to be in bad shape.

It appeared to be a "cover up" by the investor or previous home owner.

We called the local supplier and they came out to look at the windows and all of them need to be replaced, however the date code on the windows showed that they were about 7 months out of warranty.

He called Windsor to see if they would replace them under warranty and they refused. He provided us the phone number and I spoke with Betty Deemer (sp?) who said they would not be able to do anything for us because they were out of warranty.

Absolutely no consideration nor care for the circumstances, nor for the customers. The date code is the date code.

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