In November 2003, we had Gilkey brand slider windows installed in our home.
These windows tilt in for easy cleaning.
Anytime it rains or snows, water leaks on to the frame from in between the sashes.
Gilkey has sent technicians to check the leaks at least 13 times. The techs have caulked, drilled additional drain holes, and cleand the tracks.
The windows still leak.
Gilkey refuses to resolve the leaks and advised that it is common for all slider windows to hold some amount of water in the tracks.
I think that the amount of water that accumulates on the frame is excessive. I feel that the windows are either defective or were not installed properly.
I filed a claim with the Better Business Bureau but the claim was closed as "unresolved".
I feel that my only alternative is to take Gilkey to court to get our money refunded.
Any suggestions on how to proceed ?
I am also looking for a reputable source where I can get information on slider windows accumulating water in the tracks.
i have installed vinyl replacement windows for over 10 yrs now and have never seen a tilt in slider. there is no way to make one without it leaking. make sure you were not sold sideways installed double hungs
I am experiencing the same problem with my new slider tilt windows that I just got installed Dec 2011. 4 slider windows on my house fill up with water on the inside of the window whenever it rains and the rain hits the window. It appears to come in underneath the weather stripping on the slider window. I've complained and had them come back out and look at the windows again. I feel these windows are defective. We have had so much cold air leak in as well that I actually had ICE inside my house. My 20 year old slider windows worked better than these! We also had the manufacturing company come out and look at the windows. I made a couple of suggestions on how they could design the window to prevent this from happening but that isn't helping me now. I am in a battle with the company that sold me the windows since they didn't bother to mention to me that Slider Tilt windows would leak. I wouldn't have bought these windows had I known this! I bought windows to keep the elements out not let it in?!? I can't wrap my head around the fact that CSA would put their stamp of approval on a window that leaks!?! I'm still trying to speak to someone at CSA to address this issue but my emails aren't returned and I keep getting put through to voice mail. Window wise currently also hasn't been much help in dealing with the situation - they simply turned my issue back over to the company I'm already dealing with and keep getting the same response. "The windows are working as designed, they will leak" WTF!! Why are companies making windows that leak!! And why are we being suckered into buying them! I plan on also contacting the Better Business Bureau but also don't feel that I will get anywhere with them. All these organizations say they are there to protect you but when you really need help they brush you off. My next hope is to contact W5 or Fifth Estate and tell them my story for the world to know so at least the next person won't be duped into buying leaky windows.
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