When we built our house 10 years ago we purchased 6 peachtree doors this week one of the doors outside glass exploded into a million pieces it didn't hurt the inside glass. Please tell me how to go about getting it repaired or replaced. I know peachtree has a warrantee but I can't seem to find them.
The doors where purchased in Madison Tn, at the Home Depot, I went ther yesterday but they no longer carry peachtree doors.
most likely the glass won't be covered under warranty due to it being 10 years old. highly unlikely that it will be covered. glass most likely broke by getting hit by something (rock or bird). anyway you can try calling 1-888-888-3814.
BUYER - WINDOWS AND DOORS
VILLAGE HOME CENTER / dba COOPER BUILDING MATERIALS
Good luck. I purchased 10 sets of Peachtree french doors that carried a lifetime warranty. When they rusted five months after installation, before the building was even complete, I found out how valuable my warranty was. Peachtree provided paint to cover the rust---to be painted at my expense! I've had to sand off the rust and repaint every year since---at my expense.
Your best bet may be local glass companies. I doubt that the glass is covered by warranty in this case. Sometimes a warranty will cover fogging in the glass from condensation for a limited number of years.
But just about any glass size you can think of should be available from a local glass companies, even custom sizes, for much less than Peachtree will charge you.
They will have a guy come out and measure your glass to make sure they get you the right size and install it for you. And prices are usually pretty reasonable if you choose the right company.
I purchased Peachtree fiberglass patio french doors about 11 years ago for a new house construction. The doors warped several years ago and has leaked water and wind/cold air. Now I am having to replace the doors and have repaired water damage done. I thought the doors had a lifetime waranty. The distributor, Wm.S. Trimble in Knoxville nolonger sells Peachtree. Can anyone give me any assistance?
11:14AM | 07/19/13
I purchased peachtree french doors and screens. I installed the doors, but did not install tHe screens because it was december. In the spring I tried to install screens but found they were the wrong size. The local distributor took the screens and hardware back and reordered fhem and again the the wrong size screens. It took two more attempts to get the right screen. When I finally got the right screen they refused to give me the screen hardware back. They were very rude , I would not deal with Peachtree again.
Our house was built in 1993 and we have an Atrium patio door(the right side is stationary. The lock doesn't work anymore and so we would like to know if we could buy a new lock for it, or do we need to replace the door.
05:39PM | 11/19/13
I also have a Peach Tree PRADA Patio door that was designed with a threshold drainage flaw. It has no weep holes to allow water to escape out of the threshold and rotted the middle and two sides where the wood meets the aluminum frame. There is a Ten year warranty and I am in the 8th year. I purchased the unit at Menards in Green Bay Wisconsin. I talked with Menards several times and was given the Peachtree is out of business and no warranties are available anymore.
I did some research and found out that Peach Tree Doors and Windows was purchased under the Shield Family Company. The Shield Family Company owns Weather Shield, Crestline, and Peach Tree Windows and Door Companies. The Parent Company shut down the Peach Tree factory in Georgia in 2008 and then made the Peach Tree product line in Wisconsin at the Weather Shield plant in 2009.
One would think that the parent Company Shield Family would honor the Peach Tree Warranties through the Weather Shield name as they did make the product line at their facility. But they have disavowed the Peach Tree name as being associated with them and now say there is no warranty coverage. Menards although helpful in sending a letter to Weather Shield and knowing they will not warranty the Peach Tree product still carries the weather shield and Crestline product lines. So when the parent company decides to shut down one of the other two lines your warranty will most likely go the route of Peach Tree. If I were Menards I would not do business with the Shield Family Company if they don’t honor warranties. It seems this is just a Corporate shell game.
Call 1-800-826-5509 and ask for LU YENTER after someone picks up. Listen to them say the Peach Tree Company while you are on hold yet when you talk to the rep they disassociate themselves and say the company longer exists. Really blows your mind and then she turns you over to the legal office and this lawyer again says they have no liability.