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DBXLM

02:20PM | 08/22/13
Member Since: 08/22/13
1 lifetime posts
Another Desert Bronze nightmare. Installation late 2010 - white streaking here and there until this year when major portions turned white/haze. Filed claim - got reasonable responses - and acknowledgment that they would replace deck - but now seem stuck. Contractor TT recommended took measurements but now won't return calls or e-mails, and warranty claims won't return e-mails. It's been like this for 2 months.

Has anyone had ANY success whatsoever staining/sealing/painting deck after it turns white with decent results - even if it means maintaining it every year or 2?

Thanks!

BV001861

04:27PM | 08/23/13
Hello,
I got a response from them in 3 weeks but maybe it depends on where you are. I got the name of the head guy who handles the Midwest by reading every entry on this blog (all 16 pages!) and I was very polite and friendly when I talked with him. Don't talk to customer service...they will give you the runaround.
Good luck...I still have to negotiate some more so wish me luck too!


BV001861

04:28PM | 08/23/13
Has anyone had problems with Harvest Bronze? I'm about to install it!

BV002684

04:29PM | 11/30/13
Another nightmare here!! Installed desert bronze (900sq.ft.) in 2009. By 2011 it had turned chalky white. Timbertech agreed to replace defective decking material (with the improved harvest bronze) and gave us a small cash stipend for labor. Our contractor in the northeast refused to do the job for "peanuts". Complained to Timbertech and they gave us the name of a contractor who would do it for the reimbursed amount.
Now, in the fall of 2013, the material has again turned chalky white!! We filed claim of defective material again this past summer and were told that it is just "weathering" and needs to be cleaned! We cleaned it and it looked great for a week or so. Then it turned chalky white again. We were told we had to use Deck Max. Told them we wanted to be reimbursed for material and labor and they told us they would clean our deck and that the material is not defective. Hope to join in on class action lawsuit!!

BV002795

05:09PM | 12/14/13
Hi, I am currently investigating this issue - can you please give me a call at 855-505-5342 to discuss? Thank you! ~Erica

BV002900

01:16AM | 01/01/14
hi there, we are in Australia and are about to replace Mountain Cedar, would appreciate advice as to what board to choose - harvest bronze? Erica what time-zone are you in as would really like to chat with you about this. couchleg is Skype name,

BV002900

01:21AM | 01/01/14
Would appreciate reflections on installation of Harvest Bronze please. couchleg on skype

BV002900

01:59AM | 01/01/14
Actually sorry - any reflections on TTech Terrain board Brown Oak?? Has anyone had it down?

ckiefer

06:37AM | 04/24/14
Member Since: 04/24/14
1 lifetime posts
Hi there,

Our deck was installed in the summer of 2012 using mostly harvest bronze. We had no real issues that season. The following year, we noticed a slight chaulking similar to what I have read in other postings (no issue under the furniture). Some have said the condition exists in "traffic areas". It is evident to me that this is an issue with the PVC reacting to UV light. Our deck faces the south and gets direct sun all year round (more or less). Now it's spring again and we have been out there a couple of times (now the 3rd season of use) and the chaulking is definitely worse. It's certainly not as bad as other pics I have seen showing the condition, but it is definitely very noticeable. I too echo the frustration of others.....we installed a "top of the line" product and this should not be happening 2 years in.

I have not yet contacted Timbertech. I did read in the fine print of the warranty verbiage shown in the marketing material that existed at the time we purchased our deck boards that they do not cover chaulking. After learning that some consumers have been able to get timbertech to replace their material I wonder if they changed the warranty sometime in 2011 or early 2012 due to the previous issues they clearly have have had particularly with the "desert bronze" color. Has anyone been able to get Timbertech to cover this issue on materials purchased in 2012 on?
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