COMMUNITY FORUM

marta898

09:49AM | 07/03/09
Member Since: 07/02/09
1 lifetime posts
Bvlawn
hello everybody

I have Timbertec deck about 8 years now and it is look terrible, falling apart. We try to clean, power washed but same to us nothing do anything good for to get back at least some presentable looks. I just wondering if anybody knows any stain what we can put on it so we least enjoy couple of more years. My deck is on the sun and it is look like I have it since the 18th century, breaking easily even areas what we not using at all.

please help me to solve this situation

Thank you

sfaehner1460

10:00AM | 07/07/09
Member Since: 07/06/09
1 lifetime posts
I had some minor failures in my TimberTech deck from around 2000-2001. I worked with their warranty/claims people and they replaced the materials free of charge. I only had to pay for the labor, which was stated on the warranty.

I hope you get some resolution. They seemed like decent people to deal with and they stood behind their warranty.

Good luck,

Sfaehner

Maryland

cabins

07:12PM | 07/24/09
Member Since: 07/23/09
2 lifetime posts
We had a TimberTech deck installed in 1999, which is totally disintegrating at this point. The claim rep stated the deck was only covered by warranty for 10 years, so is offering to replace the planks for one half of the decking. No labor costs, of course, for removing the deck and replacing. Plus, we would have to cover the cost of the other half of the planks. I'm wondering what others have done to get better results for their warranty claim.

cabins

06:30AM | 09/17/09
Member Since: 07/23/09
2 lifetime posts
I received a call from TimberTech. They have decided to offer replacement planks for the entire deck. Even though we will have to cover the labor costs, this resolution was very satisfactory for us.
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