Please accept my sincerest apologies for the inconvenience you have experienced with your Grassology product. As the spokesman for Grassology, I strive to deliver the best products, high-quality customer service and unfailing quality assurance.
With the Grassology product you do not need to seed twice. Grassology grass seed needs to be spread at a concentration of 15-20 seeds per inch. You can uses a more concentrated application of 25-30 seeds per inch to out-compete weeds or for new construction but beware that excessive seeding creates too much competition between the seedlings, so resist the temptation to apply the seed heavily. Seeding at the correct rate encourages optimal growth. If you want to achieve a lawn that is close to 100% Grassology grass seed, it is recommended that you over-seed again the following season. Please follow the installation and maintenance instructions closely.
Grass goes dormant in winter months and our grass seed is not different that regular grass seed, it’s the ratio of seeds that makes it unique. You should follow the instructions on when to seed based on your geographical area.
There is a 60 day guarantee and you can order additional quantities on the website.
Because Grassology and I value your relationship and loyalty, we intend to find a way to help you feel better about your experience. Please feel free to contact Andrea Spano, one of our dedicated Grassology representatives, by email ([email protected]
rands.com) or by phone ((973) 244-0300 ext. 223), who will assist in resolving your issues with Grassology or answer any more questions you may have about the Grassology product. We have already forwarded your complaints to the company so that they are prepared to take the appropriate action to ensure your satisfaction.
I appreciate your concern for the damage this relationship could do to my reputation and I am working closely with Grassology to take steps to prevent issues such as these from happening again. I assure you that I am on the case to make sure that we have the highest rate of customer satisfaction. I know the Grassology company does not want to let anybody down.