COMMUNITY FORUM

BV016413

11:40PM | 05/22/18
Bvwindows
I have Marvin Ultimate double glazed double hung wood sash windows, 6 over 1, that were installed when the house was built in 2004. There is an unheated storage room above my garage. In this room, on two windows the inside glass pane on the lower sash has spontaneously shattered. One happened this past winter and one happened the winter before that. The first one I thought was a freak thing. I took the sash to a glass business and we determined it was less expensive to replace the sash rather than to replace the glass. So I ordered another sash at a cost of $175, plus my labor in painting it. Now it has happened again. Now I understand that this occurrence is not a freak event but a product defect. I contacted Marvin and they will not replace the sash, as they say the 10 year warranty has expired. The moral - choose Pella.
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