Latest Discussions : Plumbing

hockeetown

10:10AM | 04/02/05
Member Since: 04/01/05
3 lifetime posts
Hi, I'm hoping somebody can help me...

I have a mansfield toilet that has become very difficult to flush by pushing down on the handle. I can open the lid and pull up on the flush ball from the ball seat but I can tell their is quite a suction there. Any suggestions as to how I can fix this would be appreciated.

Thanks.

kerr7300

04:55AM | 04/03/05
Member Since: 04/01/05
47 lifetime posts
First of all, allow me to ask this question? How old is the toilet and are all of the parts original? Mansfield toilets come standard with a special water saver flush valve which the handle fits through a loop and lifts a cannister up and down. Have you or anyone modified the tank in anyway? This is important to know because Mansfield even uses a special tank handle.

hockeetown

08:31AM | 04/03/05
Member Since: 04/01/05
3 lifetime posts
The toilet is the original toilet installed by the builder. It is approx 5 yrs old. Nothing has been done to it that I know of. It just started getting hard to flush about a month ago. To me it appears the suction is really strong when I compare it to the other same toilets in the house. That is why it is so hard for the handle to lift it up.

MistressEll

11:39AM | 04/04/05
Member Since: 01/30/05
360 lifetime posts
have you tried contacting mansfield for some info? their web sight is mainsfieldplumbing.com. They have contact info, manuals, parts, and phone numbers available there....

hockeetown

06:17PM | 04/08/05
Member Since: 04/01/05
3 lifetime posts
No, didn't think of checking on their website. I guess sometimes you miss the obvious and make it harder than what it is. Thanks.


baaadabing

12:09PM | 08/05/06
Member Since: 08/04/06
3 lifetime posts
You make your living as the answer man

baturchi

02:23PM | 08/10/06
Member Since: 08/09/06
1 lifetime posts
i have the very same problem and have already broken 2 handles trying to flush...i have emailed mansfield but have not heard back...

baaadabing

10:24AM | 08/18/06
Member Since: 08/04/06
3 lifetime posts
I replaced the red rubber ring that is called the flush valve seal. You can pick it up at home depot or Scottys etc for a couple bucks.. It will say "fits mansfield 210 & 211." The plunger/float flush valve sits on it. You want to make sure it goes back the same way. All you have to do is unscrew the center piece on the flush valve and loosen the flush lever and the ctr piece / flush valve will pull right off. Then the valve seal will pull right off.

Ensure when you replace the seal, that you clean the bottom of the flush valve itself..

baaadabing

10:27AM | 08/18/06
Member Since: 08/04/06
3 lifetime posts
replaced the red rubber ring that is called the flush valve seal. You can pick it up at home depot or Scottys etc for a couple bucks.. It will say "fits mansfield 210 & 211." The plunger/float flush valve sits on it. You want to make sure it goes back the same way. All you have to do is unscrew the center piece on the flush valve and loosen the flush lever and the ctr piece / flush valve will pull right off. Then the valve seal will pull right off.

Ensure when you replace the seal, that you clean the bottom of the flush valve itself..

welper

06:15AM | 04/24/07
Member Since: 04/23/07
2 lifetime posts
I have 3 of these toilets and they have been gradually getting harder to flush. This morning I broke the trip lever. Does replacing the seal fix the hard flushing?

welper

08:01AM | 04/24/07
Member Since: 04/23/07
2 lifetime posts
I'll answer my own question, I went to the local plumbing store that sells mansfield parts and bought a seal, replaced it and it flushes very easy now. Replacing it was extremely easy and required no tools. the seal itself cost $3.30. What happens is over time the seal conforms to the shape of the float and creates "vacuum" type feeling. I'm glad I didn't call a plumber to do a 2 minute job and for a $3 part!

locorama

07:13AM | 07/10/07
Member Since: 07/09/07
3 lifetime posts
I have the same problem (hard flushing) with my two Mansfield toilets and did a search on the problem. Vila's page popped right up. Was glad to see I wasn't the only one with this problem. Appreciated all the forum responses and the suggested fix by replacing the red valve seal.

Here's a way to save the trip to Home Depot and $3 to boot. I went to Mansfield's web page and then called their Customer Support number, 877-850-3060. The rep agreed that replacing the seal was the correct fix and said she would mail me two new seals, no charge.

MistressEll

06:26AM | 07/14/07
Member Since: 01/30/05
360 lifetime posts
Now you know why I provided the web site info. Glad to hear you not only resolved your problem, but got the part for free from Mansfield.

locorama

09:44AM | 07/15/07
Member Since: 07/09/07
3 lifetime posts
Just to follow up on my adventures in toilet repair: I received the two free valve seals from Mansfield this week. Came with instructions for installing correctly to ensure that seal is properly seated so that toilet doesn't run. Took about 15 minutes. Works like new.

Ah, that all toilet troubles could be so easily remedied!

gnid62

03:56PM | 12/05/07
Member Since: 12/04/07
1 lifetime posts
An earlier post sent by baadabing is absolutely correct. I removed a 210 unit from my commode completely, only to find out that it is the gasket that the flush valve sits on. I went to a builders plumbing parts supply store and just bought a new 210 toilet flush valve, just to get the gasket I needed. It looked a little different than the original one. It is just simply a round red gasket that fits into the same groove that the original one was in. Total cost of the unit was about $10.00. Maybe you can just find the gasket somewhere. Good Luck.

ahcollins

06:59AM | 02/27/08
Member Since: 02/26/08
2 lifetime posts
The web site you gave is for a plumbing company not the mansfield tiolet manufacturer. Do you have a web site for the mfg?

bigfatyeastroll

03:55PM | 06/28/08
Member Since: 06/27/08
3 lifetime posts
If I have to replace the red rubber seal (because the suction is making it hard to flush), do I have to remove the entire flush valve and hince the tank?

LarryG

03:23AM | 06/29/08
Member Since: 07/22/04
649 lifetime posts
no.the tank doesn't need to come off.

bigfatyeastroll

05:05AM | 06/29/08
Member Since: 06/27/08
3 lifetime posts
Then how do I remove it?

bigfatyeastroll

05:07AM | 06/29/08
Member Since: 06/27/08
3 lifetime posts
Nevermind. Thanks for your help.

eternal34

04:40AM | 06/24/09
Member Since: 06/13/09
1 lifetime posts
This thread was VERY helpful! I was about to tear the entire toilet apart to replace the flush valve. I purchased a new flush valve for $7.50 from Lowes which came with directions on how to replace the entire thing. Fortunately, I came across thread and ended up spending 5 minutes to replace a washer. Thanks!

ahcollins

01:49PM | 06/24/09
Member Since: 02/26/08
2 lifetime posts
its the seal in the bottom of the tank. The seals are defective. They loose their shape and get displaced into the opening that releases the water into the bowl causing the plunger to get stuck. Call Mansfield and ask for a replacement seal. They should furnish you a free one.

SAHDKY1

01:40PM | 07/27/09
Member Since: 07/26/09
1 lifetime posts
Thanks for the phone number. Have the same prob w/ my mansfields. Called the number. Can't believe they're sending them out for free. Sweet.

Meanwhile I figured out a temp and immediate fix. I lifted the plunger contraption and unseated the red o ring seal and kinda worked it in my hands a bit and re-seated it. Much easier to flush now - until I get around to replacing it. Make sure you seat it exactly or you'll get a running toilet.

locorama

05:42PM | 07/27/09
Member Since: 07/09/07
3 lifetime posts
You may recall that I called Mansfield and they sent me two seals for free. I have two Mansfield toilets in my house. I did the seal replacement in one and it worked fine, and still does. But in the other toilet, the seal never quite did its job and the toilet would run from time to time. The directions said something about using Vaseline (I think) to help the seal, but ultimately I just decided to replace the whole Mansfield valve with a new complete flapper-type valve system. This has worked fine. When the other toilet needs a new seal, I will use the free replacement seal again, but if I run into the running toilet problem again, will just do the complete replacement. As I said, one out of two ain't bad but I believe the flapper valve is a much better system than Mansfield's.

rrrragdoll

10:19AM | 08/04/09
Member Since: 08/03/09
2 lifetime posts
Ours has been hard to flush for a while and now we broke off the handle. Got a new handle assy from the hardware store but it doesn't fit.

Thankfully found this forum, called the number in the previous thread and they are sending us a new handle assy as well as the seal for free.

FYI the model number is under the lid, lightly imprinted. Ours is a 160, new in 2002.

heatherhillgang

01:07PM | 08/16/09
Member Since: 08/15/09
1 lifetime posts
You can also flip the current seal you have over as a temp fix, until you get back from the hardware store, or until Mansfield mails you your new seal. I also found a good "how to" video at www.griggindustries.com; just go to the Mansfield section and click on the flush valve seal and there is a how to video. After watching the video, the whole process took me less than 5 minutes to complete!
10949 hard to flushthanks

rrrragdoll

08:37PM | 08/16/09
Member Since: 08/03/09
2 lifetime posts
So it only took two days to receive the free handle set and seals (they sent two).

My seal was actually flaking apart, but I was able to easily remove the assembly (remove tubing from refill tube) then turn the quarter-sized disc top of the tube assembly and it lifts off. Then you just pull off the old one and put the new one on (make sure it sits in that same ledge). It flushes like a feather now!

A+ for their customer service. It took about 5 minutes to replace the seal as well as replace the handle assembly, and I am a "not that handy (but willing to try)" girl!

dlm630

10:50PM | 08/24/09
Member Since: 08/24/09
2 lifetime posts
Wow, am I happy I came across this web site while surfing for my toilet problem remedies. Thanks to everyone for all their input. I have 2 Mansfield (5 y/o) toilets, one runs all the time and the other is so hard to flush I'm afraid the handle will break. Being unemployed at this time I've just been 'dealing' with the issues in order to not have to pay costly plumber fees. I'm calling Manfield 1st thing tomorrow-hopefully they'll send me a free seal too! Sounds like even something this try to do it yourself female can tackle!

Thanks everybody for unknowingly helping me!

fjtsweeney

10:43AM | 09/07/09
Member Since: 09/06/09
1 lifetime posts
Thanks for the input. Went to Home Depot, employeer at store also advised cleaning the bottom of the overflow tube. Everything works much better.

kgduke

05:07AM | 09/30/09
Member Since: 09/29/09
1 lifetime posts
No one mentioned any other brands but Mansfield, but I have a Gerber toilet that seems to have the same problem. It's definitely a suction issue. Has anyone had this problem with Gerber's?

LarryG

03:09PM | 10/01/09
Member Since: 07/22/04
649 lifetime posts
if you have a gerber toilet it still could have a mansfield flush valve on it.

Lynned59

12:20PM | 12/28/09
Member Since: 12/27/09
1 lifetime posts
Had the same hard flush/suction problem on a 7 year old Mansfield. Both Home Depot and Lowes guys said they never heard of the problem...I should try replacing the whole flush valve. Bought the part, but before going through I thought I'd check the web... SO GLAD!! Turns out that what everyone says here is the fix... just get the red seal for about $2.00 and replace it in about 5 minutes. Maybe I'll call Mansfield and get another seal for when the next one goes. Thanks everybody!

windancer

10:48AM | 02/04/10
Member Since: 02/03/10
1 lifetime posts
After reading all this data, I called Mansfield Plumbing Customer Service and was more than pleased with their response. Excellent service to resolve the problem.

dlm630

09:56PM | 02/05/10
Member Since: 08/24/09
2 lifetime posts
I received excellent response from Mansfield; they sent me several replacement seals as well as a piece that holds the ball arm. Both were so easy for me to replace myself. I am thankful for this website and the responses from other's that encouraged me to contact Mansfield as well as fix the problems myself with wonderful tips!!

noexpert

04:12PM | 02/17/10
Member Since: 02/16/10
1 lifetime posts
I read thru all the posts and concluded that replacing the red seal at the bottom of the tank would fix the problem. I called Mansfield to see if I too could get my free seal but they were closed. I then took out the seal to see if I could clean or grease it some way to make it stick less. What I ended up doing is turning it over and putting it back in upside down. It works. I will keep an eye on it to see if it leaks, but for now it definitely does not stick as it did. BTW, it has to be the simplest and fastest fix I've ever applied. Thanks for the info on this site.

NYSMC56

05:09AM | 07/20/10
Member Since: 07/19/10
1 lifetime posts
I have three Mansfield toilets which are 6 years old. Two are used daily and are no problem. One is used only when we have house guests. This one suddenly developed the hard to flush problem. The seal actually stuck to the float and pulled loose. (Better than breaking the handle). I found out that my wife recently put a chlorox type disk in the tank. I am wondering if that is what caused the seal to break down and stick. I removed the seal, turned it over and reinstalled it until I get a new one. It was very much deformed and somewhat sticky.

stevet

08:14PM | 08/02/10
Member Since: 08/20/04
2 lifetime posts
I love my Mansfield toilets. Still made in America!

Remove the lift tower & apply plumbers lube on the seal at the bottom of the tank & at the bottom of the lift tower. Problem fixed & the parts will last longer.

A note about the lift tower: Look at the bottom of the tower & if there is only one 1/4" hole on the bottom, call Mansfield & tell them that you want the modified version (which has two holes instead of one). The improved part will keep the tower up longer allowing more water to pass on every flush. Much better.

Steve

janetstitch

02:35PM | 09/20/10
Member Since: 09/19/10
1 lifetime posts
Thankfully, I also came across this thread and it cost me $1.79 for a new flush valve seal and 5 minutes of labor to fix this problem. Being a woman, I am taken advantage of alot by the service industry. This was a wonderful find for me!

rpk619

07:29PM | 10/30/10
Member Since: 10/29/10
1 lifetime posts
I have four mansfield manufactured toilets in my home (not my choice... put in by contractor in new build). I've had problems with all of them... and the same problem... I've had to fix all of them myself. They eventually stop flushing... water runs forever, etc. Will eventually replace all of them with something of better quality.

Holznag

10:11AM | 11/03/11
Member Since: 11/03/11
1 lifetime posts
Wow should have done some internet research before investing at least 2 hours of time, 2 trips to Home Depot,and money on a new handle for my hard to flush Mansfield. Thanks to this site I spoke with someone at Mansfield this morning 877-850-3060 and was also told to replace the red seal, which they are sending me free of charge. Yay!!

BV001883

02:04PM | 08/22/13
help hard to flush from handle area , matt montoya

BV002101

03:13PM | 09/16/13
Thanks for this thread! Saved at least $100 in plumber fees. Super simple to replace seal rings. The old ones were disintegrating.

BV002418

04:58PM | 10/26/13
Have read all the post and as everyone has said the Mansfield toilets in my home were installed by the builder also.....I have had only one of my toilets have problems which started with the hard to flush handle which I went and purchased a new handle for $12.....This worked for a couple of months and then it started running and would not stop....I went to the Lowes and HD in my area and they said they did not carry the replacement parts for my 160 so I purchased a new all in one replacement part. I took the Mansfield parts out but could not get the tower (I think that is what it is called) out so decided to go online to get help....after looking at various sites I found this one and so GLAD I did because I am going to call Mansfield to hopefully get my free part and return the one I purchased.....just wished I had known about it before I purchased the handle....Thank you everyone.

Debbie from Charlotte NC

johnreid

06:01AM | 07/09/14
Member Since: 06/18/14
3 lifetime posts
Its really a helpful post for those people who find it difficult to replace their toilet accessories on by own. Needy people can also go for theshandle-toilet accessories.
Shandle

BV005309

01:13PM | 08/11/14
So glad I read this thread! Pushing down too hard because it was hard to flush, I broke off the trip lever on one of my Mansfield 160s (installed by builders for previous owners, 7 years ago). So I called Mansfield, waited patiently on hold for 6 minutes, and told the lady I broke off the lever trying to flush and was it because of the valve. She said yes indeed and they are sending out a new trip lever and new valves for both toilets in today's mail. FOR FREE. Did I mention that these toilets were installed by the previous owners, not me? Probably not my choice (definitely builder grade and very, very loud), but I'm so happy with the Mansfield customer service and warranty.

BV006012

03:14PM | 10/14/14
Thank you for this thread! They are sending me some new seals. In the meantime, I was able to turn over the seal as others have said! Thanks.

BV006256

11:55PM | 11/11/14
Thank you very much for this thread! I have contacted Mansfield via email and hope to get the parts needed to fix the problem the way everyone suggests.

The first time this happened I called a plumber (Thompson, HELP in Cincinnati) and they came out and told my wife to replace the whole flushing mechanism -- to the tune of over $600! When I complained, it was too late -- they had already convinced her that it was the only way to resolve the problem. I even found this website back then and told them about how others had resolved it, and they only refunded 50% of the total charges.

It's too bad that Mansfield's excellent customer service isn't the industry standard. I guess some people have to cheat their customers to make money.

This time, I am going to do what the manufacturer suggests and get it right -- by doing it MYSELF!

Thanks, everyone!

Mbanish
Batavia, OH

BV007300

01:46PM | 03/20/15
Calling Mansfield worked for me. We broke the handle bc it was so hard to flush. They are mailing us a replacement handle and seal - no cost.

BV007368

08:56AM | 03/27/15
Called the Co. & they mailed the replacement parts (seals & handles) free.

BV007786

10:12PM | 05/12/15
What is the phone number to call to get replacement for handle?
Thanks to anyone for their assistance with this ;)

BV007880

10:07PM | 05/21/15
Does Mansfield send a free replacement for an older year, like 5-10 years old toilet?

BV007880

10:14PM | 05/21/15
I went back and read more comments and got the answers to my questions....877-850-3060

BV007880

05:46PM | 05/26/15
So I called the company on 5/22/15 to request a replacement. I told customer service that I broke my toilet handle because I've been having difficulties flushing the toilet. She briefly explained to be that the seal needed to be replaced and that she would send me a replacement seal and handle for FREE. I'm also getting two more seal replacements for free because I have two more toilets, even though I'm not having any issues with them she wanted me to have extras on hand. It doesn't even matter how old your toilet is, they'll still send you the replacements.

Well I got my replacements in the mail TODAY! The instructions was a bit difficult for me to follow but once I used YouTube it was a piece of cake.
Mansfield's customer service representatives ROCK!

Original Post
10:14PM | 05/21/15

I went back and read more comments and got the answers to my questions....877-850-3060

BV010875

11:29AM | 03/13/16
Calcium build up in toilet rim where water fills bowel. Shut off valve rubber seat made it's way into the fill valve. Calcium build up in fill valve. Solutions: Replaced fill valve and flush plunger, replaced shut off valve with ball valve and treated toilet with calcium remover product including the siphon hole at the bottom of bowel which was clogged. toilet works like new total cost $35

BV012259

07:27AM | 07/18/16
Glad I found this thread, as I was going to get another Mansfield valve and replace it.
I've replaced the rubber seals in the past due to leaking but never thought it would cause the handle to operate so hard...

My commentary:
In reading the threads I see a few people bagging on these toilets, and I have to disagree. We have five in our house and in 11 years have had virtually no problems. Noisy? Seems fine to me, but I don't stand there with a db meter after I flush either...

The Mansfield mechanism is sooo simple and makes perfect sense! No stupid chains or anything else that needs adjusting, falls off, or gets jammed just replace that $5 red plastic seal every once in a while and you're good to go.

Besides, they're made in USA and I'll take 100 of them before I'll buy one made somewhere else because I want my neighbors to keep their jobs!

BV012372

11:15AM | 07/28/16
Excellent info!! Thanks

BV012631

04:13PM | 08/22/16
Replaced rubber seal, now toilet keeps running. Please help

BV012760

10:06PM | 09/02/16
Make sure the seal is seated properly. I ran into the same thing today (9/2/16).

BV013261

05:33PM | 10/31/16
I have a Mansfield toilet and I have to hold the handle until it's completely flushed. If I don't, the flush cuts off short and it refills while not completely flushed. Any ideas. Just from knowing the basics of how it works, it doesn't seem possible. On a different type with a flapper, the flapper doesn't seal off until all the water is emptied from the tank. This one seems to fall and shut off too quickly. Thanks in advance.

BV013606

02:54AM | 04/10/17
Great thread and saved me a lot of hassle! When I first put the seal in, the toilet leaked. I had to clean the plastic piece that rests on the seal and rotated the seal a little until the water stopped running. Works fine now.

Thanks all!

jmkoltiska

02:27PM | 05/18/17
Member Since: 05/18/17
1 lifetime posts
Called customer service for Mansfield (877-850-3060) as noted in the thread and they were very helpful. They were easy to understand, friendly, sent me some many replacement parts at no charge for ALL my toilets, and I feel a lot more confident and satisfied with my toilet now, who expected that. To help others the Mansfield module number is on the underside of the toilet lid. Mine was 160-A. They said that the issue with hard to flush was the ring under the flush valve. They are sending one for every toilet. I mentioned one of the handles actually broke because of it and they are sending a new handle. My last question I had for them was on having to double flush, they said cleaning out the holes in the rim may help as well as a different float assembly (no need to take the bowl off) model 001230216, and she is sending that out too. They mentioned I could also get more parts from Menards, Ace hardware, and others. I am glad I saw this thread which helped drive me in this direction.

BV014125

04:37PM | 06/20/17
Well, I have had ongoing issues with one toilet for over a year. I keep buying handles from Lowe's and after about 24 hours the handle either breaks, or stays stuck in a vertical position. I have to remove the lid and flush it from inside the tank. I found this thread today and called Mansfield. While they were very nice, they instructed me to go to Mansfieldparts.com to order the seal to fix it.

BV015987

08:51PM | 03/23/18
Mansfield is total junk. After three plumbers and two years breathing in intermittent sewer gas I finally found out the toilet was cracked between the rim and the tank, allowing gas to come up through the mansfield fill valve, especially when the hvac unit was on or it was windy outside. plumber almost dig up the main drain line, thought it was cracked. several thousand dollars later we finally figured it out. my whole family probably has health issues now from breathing in fumes for several years. Mansfield is builder junk!

BV018902

11:04AM | 03/17/19
I have a Mansfield side push button one piece toilet and have the glue in flush valve which I replaced. We still need to hold the button in for the toilet to flush properly. Is my next step to replace the push button as it looks rusted. I will remove and clean it but think replace may be the only option as I found one online for 27.00 plus shipping.


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