07:07AM | 01/03/05
Member Since: 01/02/05
1 lifetime posts
Would not recommend using Lumber Liquidators if you expect a quality product or customer service!

Very briefly, (because I could go on and on once I get going on this!!), we ordered a prefinished white oak product from Lumber Liquidators that turned out to be substantially below the quality of product they professed it to be. Some of the issues with the wood: spliting, chipping, indenting, cupping.

Lumber Liquidator Mid West Regional Manager would not accept the fact the product was of inferior quality. Somehow, it was "the customer's fault". We had the product tested and it tested out substantially below acceptable hardness levels for the species of wood. We also confirmed that installation was properly done, thus not an issue with the cupping.

Lumber Liquidators never came out to view the product. They had an installer of their choosing replace part of the flooring after 6 months of my follow-up calling. Installer left without finishing the job. We were told "tough luck" by Lumber Liquidators.


02:24PM | 01/09/05
Member Since: 11/06/02
1280 lifetime posts
This is pretty much par for the course with that outfit.

I'm actually curious why anybody would expect a company with the name 'Liquidator' to provide quality or service. They are there to 'liquidate' the culls from mills, not to provide service

Excellence is its own reward!

Click to reply button
Inspiration banner


Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply choose button


Post new button or Login button

To test the boundaries of small-footprint living, interior designer Jessica Helgerson moved her family to a 540-square-foo... Filling an underutilized area beneath the stairs is a smart way to save space. Doing so with a stash of wood, however, is ... The Audubon Society inspired wallpaper in this Adirondack-styled mudroom will get you in the outdoor mood. Grab your coat ... Chalkboard paint opens up endless possibilities for customizing your dresser time and time again. Use chalk to label the c... A fireplace in the bathroom creates the ultimate setting for relaxation. Homeowners often choose electric or gas over wood... This roomy boot tray made from punched metal stands up to all the elements. Station it in your mudroom or at your back doo... There’s nothing like a new set of cabinet hardware to refresh a room. The possibilities are endless: Go modern, rustic, or... FLOR tiles are an affordable way to customize a carpeted floor covering for any space. Make anything from runners to wall-... Chalkboard paint features prominently in this elegant yet unpretentious headboard design. Add a new message daily to reflec... Salvaged boards in varying widths and colors make up the dramatic accent wall in this attic space. The high-gloss white of... The indecisive homeowner need not fret over choosing one (or even two) cabinet colors. The kitchen cabinets in this artist... Incorporate nature into your lighting scheme by securing a dead tree in a concrete mold and draping your pendant lamp from... Simple and striking, a couple of pieces of "lovingly used" furniture creates a special kind of charm. A weathered chair fo... First dress up your metal shelves with a coat of paint in an accent color that complements your kitchen decor. Then arrang... Dark wood shelving and a matching upholstered bench keep this closet sleek and refined. The large window brightens the sub...
Follow banner a
Newsletter icon Flipboard glossy Facebook Twitter Pinterest Youtube Rss icon