09:37AM | 03/15/08
Member Since: 04/16/07
2 lifetime posts
My softner is 11 years old. The system appears to run as always but the water is no longer soft and it is not using salt. I am told the brine line should suck air as the regeneration cycle starts. However, the pressure in the brine line is constant and the float in the brine tank constantly is shutting it off.

I have did numerous manual regenerations with no luck. Any direction to finding a solution would be appreciated.


02:26PM | 03/16/08
Member Since: 04/25/07
25 lifetime posts
Your Kinetico will have line water pressure at the float assembly in the brine tank when it is in service.

When the softener is in regeneration and in the brining mode there will be a vacuum at the brine line. That's when the line "sucks".

Is there a hard deposit of salt in the bottom of the brine tank?

After 11 years of reliable service a call to the Kinetico dealer would be a sensible investment. They can diagnose and repair the problem and make sure all is set correctly for your current water conditions.


05:07PM | 03/16/08
Member Since: 04/16/07
2 lifetime posts
There is (and wasn't) not a hard deposit of salt at the bottom of the brine tank. I cleaned this out.

I did have the unit serviced about 2 years ago and they said it looked great. At that time the water tasted salty. A piece of water pipe debris had partially clogged a clean out tube. That was removed and all was good.

I was trying to avoid another service call if it is something simple. They are rather pricey.

Thank you for the response.


05:33PM | 03/16/08
Member Since: 04/25/07
25 lifetime posts
The water should never taste salty. If you have high hardness then a discerning pallet may recognize the taste of sodium, if using NaCl to regenerate, or potassium, if using KCl to regenerate.

There is a possibility that the brine pickup is blocked with some crusted up salt. How it is installed in the brine tank is also the brine volume adjustment so if you don't know what you're doing you can mess things up removing it.

You might take a gallon of hot tap water and pour it down the well where the brine pickup is. The hot water may dissolve any crusted salt.

Kineticos are first tier softeners and are a significant investment. You ought to call your dealer and explain your concerns. They took care of your problem two years ago and I'm sure they'll take care of you now.

With the economy the way it is it's nice to save some money but I think you need a service call. Make sure you are there to carefully observe the tech and ask questions. Offer the tech a coke or coffee. When techs are comfortable they will generally share knowledge and information. With what you learn you might be able to help yourself in the future and then you can consider part of the cost of the service call tuition.
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