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christy1

03:07PM | 02/20/07
Member Since: 06/04/05
4 lifetime posts
Bvwindows
I have read many posts re: Simonton windows leaking air and would love any fresh opinions on my situation. We recently had Simonton replacement windows installed in our 1970s home, via Home Depot. We have a lot of air leaking in on the sides of the windows and actually coming up the window wells (where the windows slide up and down) on either side. When the wind blows, our curtains look like sails. Simonton retro-fitted foam plugs in those wells, one over a large weep hole at the bottom of the sill, and another at the middle of the well, to try to stop the air. It's not working. The installation guy says he did nothing different than usual with our install and apparently is "one of the best" so they tell me. Hearing my story and problem, do you think the fault for this air infiltration would most likely be due to bad installation or faulty windows? I'd love any advice. Thank you in advance. :)

Christy in chilly NJ

angusyoung

03:06AM | 02/23/07
Member Since: 01/30/07
29 lifetime posts
There are 3 possible reasons for the air getting in.

1.) the windows are not squared. It could be the window opening wasn't square, it could be the installation person was not smart enought to square the window.

2.) The windows have a gap between the sashes and frames. Poor quality manufacturing.

3.) The installers did not insulate and cover the outside of your home properly and the are is coming through the frame and the wall.

Do the candle test. Light a candle. Hold it away from the window. Move it slowly around the outside frame and see if the candle flutters. If it does the problem is either 1 or 3. Do the same thing near the glass, if the candle flutters it is reason 2. Reason 2 is call for brand new windows made by the company. Reason1 or 3 means you need to ask for another installation crew or service crew to come out to your house and fix the problem before you take them to court.

angusyoung

03:09AM | 02/23/07
Member Since: 01/30/07
29 lifetime posts
Christy, sorry I misspelled air, I spelled are. Also video record the candle test so you can prove it in court if need be.

christy1

04:15AM | 02/23/07
Member Since: 06/04/05
4 lifetime posts
Thanks so much for the post and suggestions on what might be causing this. I will try the candle test today. It's a nice windy day today. :)

Christy

jamesm81

12:43PM | 01/16/15
Member Since: 01/16/15
3 lifetime posts
I recently had Simonton Windows - ProFinish Contractor Single hung windows installed throughout our newly purchased home. The air infiltration from the tracks of every window in my experience is very bad and I am being told that the windows are working as designed. I am currently awaiting foam plugs from the manufacture. I have little to no confidence in the "warranty" and resolution after speaking to the specialist and am being assured these are working as designed. Until the manufacture addresses my concern with more then a "behaving as designed" I would never recommend this manufacture to anyone.

jamesm81

12:44PM | 01/16/15
Member Since: 01/16/15
3 lifetime posts
My infiltration as by design.
Simonton_windows_air_leak

BV007461

07:13PM | 04/04/15
Angus - number two of your explanation is right approximately 1% of the time. Simonton vinyl sashes "float" between the verticals of the frame. Any deviance in gap other then the furry seal is installation problem, 99% of the time.

James - sadly what they told you is true. You have the least expensive, therefore, lowest performing model. You can check the furry strip across the top of the bottom sash and see if its damaged or missing. There are times where ALL moving window/door will let air in or out depending on air pressures. The foam pads will help with air up the channel but not near the locks. Try to find thicker weatherstripping which fits in the grooves on the sash, will help immensely.
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