COMMUNITY FORUM

PatMc1

10:40AM | 04/09/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I am a representative of Trex and came across WakDak's post and wanted to reply. If you are having issues with the boards rotting, please call our claims department at 1866-923-1494 so you can begin the claims process.

If I can be of further assistance, you can contact me at 1800-BUY-TREX or question@trex.com.

Pat M.-Trex

wakdak

10:50AM | 04/09/09
Member Since: 03/15/09
2 lifetime posts
Thank you, after many calls that went un returned I finally got a response vie Email and have once again started the claim process. This should be the 3rd time my deck will be rebuilt? Each time I put in a claim it gets harder. What If they replace the deck again and it craps out again? Its more then the money its the time spent dealing with Trex and the hassel of construction in the yard every 2 years. Has Trex really fixed the problem or will they just replace it every 2 years? I had built another Trex deck 10 years ago and it performed very well, thats why i went with trex again.

PatMc1

10:59AM | 04/09/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I am a representative of Trex and came across your post and wanted to reply. Painting over the surface of a board that is already deteriorationg will not help in remediating the problem.I would contact the claims department in regards to your deteriorating boards at 1866-923-1494. We do have recommended sealers for Trex if you would like to seal your deck. We always recommend cleaning your deck with a mold inhibitor such as Olympic Deckwash so as to help to prevent sealing of any mold or other stains beneath the sealent.

Trex Decking can be sealed using the recommended protectors found online at:

www.psc-solutions.com or you may contact them at 1-800-354-2926

www.sunfrog.com or you may contact them at 1-866-786-3764

If I can be of further assistance, feel free to contact me at question@trex.com or 1800-BUY-TREX.

PatM. -Trex

TREXMONSTER

05:18PM | 04/09/09
my deck was built in 2002 and it has swelled to the point that there is no longer spacing between the boards. it also is starting to split and crack in some places. i chose trex thinking it would last but it does not. rot and fungus are showing up everywhere now since itholds water. what can i do???

PLANTMAN

PatMc1

06:19AM | 04/10/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I'm a representative of Trex and came across your post and wanted to reply. Usually when the boards swell and the gaps close, that is usually caused by not having the proper gapping at the time of installation. Trex must be gapped to prevent problems. The gapping must be end-to-end, width-to-width and abutting a solid surface. You need to gap the boards to prevent them from buckling up and to provide proper drainage for water etc. Trex expands and contracts and has to be gapped to allow for this.

End-to-End gaps must be:

1/8" when done in weather above 40 degrees F.

3/16" when done in weather below 40 degrees F.

Width-to-Width gaps must be:

1/4" when done in weather above 40 degrees F.

3/8" when done in weather below 40 degrees F.

Abutting gaps must be:

1/4" when done in weather above 40 degrees F.

1/2" when done in weather below 40 degrees F.

You can use a saw with a carbide tip blade with a straight edge and cut in your gaps using the kerf cutting method to remediate this issue.

If I can be of further assistance please feel free to contact me at question@trex.com or 800-BUY-TREX.

PatM.-Trex

BeckyDittemore

11:57AM | 04/12/09
Member Since: 04/11/09
3 lifetime posts
Hi,

I just purchased a home that has Trex decking. The decking is flaking off. Let me know if you hear anything from Trex. I also will contact them. The decking was installed in 2006.

Becky Dittemore

TREXMONSTER

05:09AM | 04/14/09
EVERYTHING WAS GAPPED ACCORDING TO TREX SPECS IN 2001. WE EVEN USED THE GAPPING TOOL WITH THE TREX NAME ON IT AND IT STILLED CLOSED UP FROM SWELLING. THE TREX IS ALSO STARTING TO FLAKE AROUND THE EDGES. I PAID 4 TIMES THE $ FOR THIS STUFF THINKING IT WOULD LAST!!!

PLANTMAN

nottabrat

12:27PM | 05/11/09
Member Since: 05/10/09
1 lifetime posts
We installed our TREX deck in 1995 when we bought our pool. It is the 2nd tier down from a slightly smaller deck that holds the hot tub. The Grey Trex is on a floating deck sitting on a few tiny footers at the corners and midway under the deck, screwed with Powder coated deck screws on 12" centers. Deck is about 20 x 12 at the largest I suppose. While the TREX has greyed a bit more, it is in direct sun all year, it has held up better than the wood planking we used for the boardwalk around the pool (not shown as that was installed in 2006). The wood is splitting and splintering all over the place. What a headache. I was considering replacing all that wood with TREX but now I'm not sure. I too want something maintenance free, and while the Trex wasn't as attractive after the first 3 years, it is still much much better than any of the splintering wood wood on any of the decks that prevents me from being barefoot. I think I would trade beauty over functionality, but does anyone have any pics of what this damage, rot, warping, and mold looks like? If so, please let me know. BTW, the pic was taken in 2005, 10 years after installation and at that time it looked pretty good. So if the Trex I bought in 1995 is NOT what they're selling now, that's a shame. And our Trex is never "HOT" in the summer like the wooden boards are, but that might be due to the gray color vs the wood which is stained every two years.

Thanks, Steve
1629-are_we_talking_about

Antchandler

09:54AM | 06/10/09
Member Since: 06/09/09
2 lifetime posts
We had a 1008 ft Trex deck installed in 2003. Almost every other board is crumbling and discolored. I sweep up handfuls of "crumb material" each time I try to clean it. I'm afraid someone will fall through the weakened boards. Anyone else with this problem ?
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