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skipc21

06:05PM | 12/27/09
Member Since: 12/26/09
1 lifetime posts
Bvlawn
I installed Trex decking to replace wood decking in the spring of 2007. By the fall, it was staining, I cleaned it that fall and again in the spring and several more times in 2008. This year I contacted Trex, they finally responded and told me to send them photos, then told me to use a deck wash and add clorox to kill the mold, but, it may lighten my deck.

I see there is a law firm that has filed a class action suit against them. I wish I had not spent $4,000.00 to remodel my deck with their junk.

I purchased my Trex decking at my local Lowe's store, they are not willing to do anything to assist.
1766-trex_stains

PatMc1

04:26AM | 12/29/09
Member Since: 08/20/08
9 lifetime posts
I am a representative of Trex and am asking you to contact me directly to address your concerns. I can be reached at 800-BUY-TREX.

Pat M

Trex Company

bowshiem

09:54AM | 02/28/10
Member Since: 02/27/10
23 lifetime posts
Concerning Trex Stains posted on 12/29/09, WOW!! My deck looks exactly like that too. My deck was properly installed in 2005, by 2006 mold and mildew started showing up. I followed Trex's procedures, took pictures, filled out forms and all they did was send me cleaning supplies. But then it came back. In 2007 I contacted them again and they sent someone to clean it. GUESS WHAT? The mold and mildew came back. Had I known that they just settled a lawsuit in 2004, I would not have gotten Trex. I am 110% sure that I have an inferior product and the batch that I purchased was old or part of the lawsuit. Now as far as Pat M of TREX is concerned, you really need to stop posting because there is NOTHING that you can do. If you are not the President of the company and or cannot guarantee ALL OF US CAN GET A NEW DECK OR REIMBURSEMENT, you really need to drop this act. Have your president send me a post, I'll be watching for it.

Sincerely,

Mel
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