COMMUNITY FORUM

gunther

12:37PM | 05/28/09
Member Since: 05/27/09
1 lifetime posts
Bvelectrical
does anyone know where to purchase a replacement to the defond switch cym 1213 used on a toro blower

Alohaz

12:52PM | 05/29/10
Member Since: 05/28/10
1 lifetime posts
Any luck finding a source for this switch, or a replacement?

BV000573

01:53PM | 03/11/13
DON'T BUY TORO - NO PARTS AVAILABLE = NO CUSTOMER SUPPORT

I asked for a particular part - Variable speed On/Off switch CYM-1213-A.
Here is the respond from TORO

11/23/2012

Oleh,

Thank you for contacting The Toro Company.

Although our desire is to accommodate you, The Toro Company does not supply replacement parts for the electric motors used on our appliance products. Our decision not to offer these parts was determined on the basis of a number of factors.

First, the Toro Company is concerned about the safety of our customers and the electrical hazards that may result during the repair process. Second, the replacement of single parts (i.e. brushes, springs) tends to be short-termed due to existing wear on the armature shaft. Third, many times the cost of repair or replacement of a motor will be more than the cost of a new blower.

For customer's safety, the harness and internal electrical repairs must be "hi-pot" tested to make sure they are safe. This test is not something readily available to all customers therefore we do not sell internal electrical parts.

We apologize for any inconvenience this may cause. Please know you have an open invitation to contact us at any time at 888-384-9939.

Sincerely,

Mellissa
Customer Care Representative

Case Number 2433529

BV001026

11:41PM | 05/14/13
30 years??! Try barely over a year for mine. Big disappointment since the blower worked so well before it quit.

BV003818

11:27PM | 04/06/14
Exact same problem here. It's basically the only moving part, so it's most likely to wear out. It would make sense to provide an easy replacement for it. Seems like they would rather sell you a whole new unit than replace a $3 part....I'll buy the next one somewhere else, at any cost...
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