I was not ignoring your note to me on the Bob Vila site. I sorry I didn't get to reply sooner. I have received quite a few notes to my e-mailaddress such as yours and I find the whole issue with "spray on Siding" to be an outrage. I also am a firm believer that there is a resolution to every problem. Tuesday of last week, I actually had a man from Spray on Siding (not called Alvis anymore but I trached down the original owner (much to HIS surprise) and told him that unfortunately, this is going to get unpleasant unless something is done to resolve the problem. Problem resolved...at least for the time being. I doubt that I will ever get the benefit of the "lifetime guarantee, but the problem is much improved and I am doing some calking and hirinfg a carpenter to put decorative trim where the paint was peeling (abobe garage doors, along roof lines where they intersect the house. Now all this doesn't help you. If this works, I am going to try to add to this post, a peply that I sent to another person who wrote me. I am a FIGHTER and am not afraid to make enemies when I'm RIGHT. Please don't give up. I just wish that there was a way to take this issue NATIONAL, but I understand that the owner of the national company is bankrupt and up on drug charges. No joke. Anyway, if it's of any use, here is what I suggested to the other person:
If you have all of your contract paperwork, see if by chance you have the name of the salesman, the job supervisor or anyone associated with the job (I guess the owner of the company won't help!) I did have the phone number of the sales rep so I figured I would see if he was still at the same number. He was, but he had left the company. With a little polite hint in our conversation, I mentioned that I hate when things get legal and all the work that I will have to do. Well, that opened a floodgate and he shared the contact information with me of the owner and the name of the new business as well as the phone number. He was very diplomatic and so was I, in fact it was a friendly conversation, but he knew where I was heading.
Another thought, by any chance do you have a copy of the owner's state license to practice in your state? (NC?) If he gave you a copy of that, as they often do as part of the contract, you could call your state's labor board and see if they can help you track him down. Also, if he gave you a copy of his insurance certificate (as they do here in RI), you might be able to call the insurer and see if they can give you any help. It might be confidential and they may not release information, but it's worth a try.
I was gearing up for this one, fortunately it wasn't necessary, write a "letter to the editor" in your local newspaper (call first to see if they would run such a letter and how you might need to word it without crossing legal barriers) explaining your situation. The negative publicity might prompt some action if they would publish it. And finally, one of your local TV news programs must have a consumer segment. Call the channel and see what is involved in getting someone to investigate (and hopefully put on the air) your story. It happens all the time here in RI in all types of sleazy businesses and very often gets results.
Check your paperwork for ANY information about ANYONE who worked for the company and contact them. That is what got action, finally.
Now, the work today wasn't wonderfully done, but it's a vast improvement and while the guy was here, I made sure to write down the name of the company, the phone number and the license plane number from the painter's company truck. You never know when that might come in handy.
Start a file and document EVERY step, date and time and who you spoke to. Unless the owner is totally bankrupt and there is no one who took on the company, I believe that if you work long enough and are persistent, there is a resolution out there somewhere. Just remember NOT to implicate anyone by name or a particular business(unless you are asked to do so by the TV channel, the newspaper or...I forgot to suggest, the Attorney General of your state). You don't need a slander wrap.
Alan Best of luck