Latest Discussions : Windows & Doors

no1son

02:23PM | 05/27/08
Member Since: 05/26/08
2 lifetime posts
About five years ago my wife and I had an addition put onto our home. The builder used a MasterCraft exterior door for the entrance. It is wooden with a metal clad four panel and two lite.

The lites have both completely seperated from the door allowing cold, heat, bees and any other possible invader to enter our home.

I'm looking for a way to repair the door as I can't afford to replace it due to finances. If you have any ideas please share them with me. Thanks!
6391 mastercraft doors ar

08mueller

05:54PM | 06/20/08
Member Since: 06/19/08
7 lifetime posts
Pry away the molding around the glass, Take glass out,clean thouroughly, put it back together and use proper adhesive to put on wood moldings around glass inside and out.Predrill wood moldings (1/8)just at the bottom of glass ( where the shim space should be)to allow any moisture to escape.

hope this helps www.probuildersmall.com

no1son

10:05PM | 06/20/08
Member Since: 05/26/08
2 lifetime posts
08mueller - thanks for the tips on fixing my door. I had already determined to do something of that nature when I am physically able.

I'm not certain I have a clear picture on what you suggest with predrilling the holes. Could you expand upon that when you have time?

Thanks for your advise!

no1son

BellaLexi

06:06PM | 07/19/08
Member Since: 07/18/08
2 lifetime posts
If you go to the Menards store and get a blue complaint form, they will send it to Midwest Manufacturing. If you provide the picture that is posted on here, they will send you two new windows to your home. It's relatively easy. Just so you know!

blondeauto

10:41AM | 12/13/09
Member Since: 12/12/09
3 lifetime posts
Poor junk quality. Disgusted esp if it's American-made. No excuse. All 5 of our BRAND NEW mastercrap french doors leaked (seals broke on the inside)...so horribly... rain ran down into the drywall & foundation. We HATE mastercraft products. Buyer BEWARE. Menards does not address the situation and could care less...passes the buck to Midwest Manufacturing. They do NOTHING. I will NEVER buy Mastercraft again. Spread the word to save others pocketbooks! See Pic of water pouring in from the interior side of the door! How in the heck does that happen?!
6821 mastercrap

BV001592

06:26PM | 07/17/13
I totally agree with you on Mastercraft doors. I started replacing my interior doors with solid pine 6-panel doors from Menards, and last year they must have switched to wood composite with pine veneer. The veneer can scratch & dent easily, and when chiseling in the lockset areas, the veneer splits off. They also tell you that you MUST seal all 6 sides of the door, and I imagine this is to prevent moisture from causing the door to swell. Does anyone know where to find solid wood doors anymore at a reasonable price? Don't laugh :)

BV001794

10:39PM | 08/10/13
To poster "bv001592," try Home Depot's "Pacific Entries" solid wood doors for exterior doors. About $480 on sale by me here in Michigan. I love the way they look but cannot use them because these are solid wood, so are not advised for cold climates because wood is not a good insulator (compared to fiberglass or foam core doors) and wood can also warp and also requires yearly maintenance (oiling or staining). It amazes me that Home Depot here in MI is selling these because people are sure to have some warping and complain of cold too... Home Depot may end up with a lot of 8 month old door returns.

BV003451

09:29AM | 03/06/14
I currently am having leaking problems with my MasterCraft doors purchased from Menards. Because it is new construction and it leaks, I now cannot finish the flooring until this issues is resolved.

Menards has in place a process which provides no other means of communication but by mail. Also they pass the total responsibility to the manufacture, who offers no solutions but to continually sent insulation instruction. I have repeatedly requested a call or contact with no response. It is clear to me that the process in place is meant to drag out for an extended period of time, resulting in the frustration of the consumer forcing him to give up.

My solution is to take Menards to small claims court. I am seeking a full replacement from a different manufacture... I'll let you all know how it turns out.

BV003542

07:06AM | 03/14/14
I am considering Mastercraft fiberglass doors with sidelites. Any experience out there?

BV003751

11:05PM | 03/31/14
I Agree MWM could give a rats hinder about any complaints.

BV003757

05:34PM | 04/01/14
I am a consumer protection attorney working in Washington, DC and Maryland. My firm is investigating Mastercraft. It would be helpful to our investigation if we could speak to anyone who has the doors installed in their home or business. If you are willing to have a brief conversation, I can be reached at (202) 789-3960 or by e-mail at brendant@cuneolaw.com. Thank you in advance for your consideration.
Brendan Thompson

BV004000

06:09PM | 04/22/14
I am finishing my basement and decided to use the Mastercraft doors at Menards as I had bought most of my supplies at our local store. DON'T waste your money on these doors! First off their "engineered" frames are particle board with some kind of plastic shrink wrap on them that virtually no paint will stick to, it just peels off. Second, the hinges are not mortised correctly and most of the hinges won't fit in their mortis. Overall quality is poor. If I had the time and money I would replace them.

BV005102

03:24PM | 07/24/14
I purchased the Mastercraft interior prehung 6 panel molded doors and will agree they are garbage. The frames are particle board covered in plastic that they say is paintable (Have not tried yet) and the hinges do not line up. If you have never hung a door before these would discourage you from ever trying again. I will never purchase a Mastercraft door ever again.

BV005875

11:13PM | 09/30/14
I bought some Mastercraft french doors from menards it's true menards won't back up the doors they say you have to fill out this paper and send it to manufacture the seals on the the Glass panels are leaking moisture in between the glass the seals have blown, also the doors are not made square there just thrown together there outer trim molding is made in pieces and falls apart they are really junk doors I'll never buy them again

BV005124

12:12PM | 10/01/14
Cold climates because wood is not a good insulator and wood can also warp and also requires yearly, as well it should be the lighter and inner way to control the windows part.

BV005124

01:23AM | 10/02/14
Not yet but still not able to work, finally mechanic will resolve the problem regarding mastercraft doors.

BV006952

01:48PM | 02/10/15
We purchased a Mastercraft® LT-8 36" x 80" Steel Prehung Exterior Door with Blinds-Between-the-Glass Full Lite - Right Inswing for $320 at our local Menards in Battle Creek, Michigan. It was installed properly and sealed properly and has leaked since the first rain. It continues to leak when it rains or snows. Which happens quite a bit in Michigan. After contacting the manufacturer whose advice was to return the installed door to Menards, we needed to have a receipt which we did not save. I understand that we should have saved it and generally we do but in the shuffle of receipts we didn't save that one. Since this door leaks so much it has ruined our subfloor. We have tried sealing resealing and sealing again and nothing is helping. We had to replace our roof (we are in the middle of a huge remodel/rebuild project) and did not have the extra money to buy another door at the time. We have been keeping a fan on it to help dry it up so keep the damage to a minimum.
Midwest Manufacturing will do nothing to assist consumers in this issue. It is a big corporation who does not care about the few homeowners out there. Sorry folks we just don't matter to them.

BV007151

02:05PM | 03/02/15
You can go to Menards & prit off a copy of the reciept. It i very easy. They can heop you with the entry. Of course I am in Wis which may make a difference.

BV007305

06:59PM | 03/20/15
BV003451. I am curious if you did take them to small claims and how it turned out? We have had ours on for less than four years. It's a del french door leading to our patio. So other than replacing the glass there is not enough money in our budget do do much else. Unfortunately it ruined the cmposite tile flooring near the door which is no longer made. Matching that up is going to be a challenge. Most interrogating is the dampness that is within the drywall around the door. I did a mold test and of course guess what...we have mold! Ugh. Makes me so mad!
20150320 175726

BV007306

08:33PM | 03/20/15
I love Mastercraft as a Remodelor because it gives me lots of work fixing their crappy doors!

BV008601

11:26PM | 08/08/15
Mastercraft sucks!

BV008834

06:01PM | 09/01/15
MasterCraft should be renamed MasterCrap. They don't seal and after less than a year the magnetic thing that is supposed to raise and lower the blinds no longer does so. The French doors we put in our vacation house are an odd size and you can't get a storm door to fix the fact that they leak like a sieve. To replace is a major issue because of the odd size, so a standard door won't fit the opening. I will never buy a MasterCrap door again.

BV010009

01:37PM | 01/05/16
I have had Master Craft in the past and not had a problem but I put siding on my house in the last 6 months and replaced my front door and now the sealant around the window is leaking from the heat. Not a Happy Camper.

BV010791

04:12PM | 03/06/16
first thing that came up.was your link here for mastercraft. lifetime warranty sucks when the door and soft wood frame breaks every year. :/. i cant afford this throwaway non quality stuff. it costs to take out the broken door put in a new door. this will be our third time on our most used entrance at the back door. the front screen door wont even latch at all so all winter kept a planter in front of it. :( the framing and the door both cracked on the back door finally to the point it took us half hour to break into our own home. menards sold ut but they have no clue how to even provide customer service to get the door replaced. so awful.

BV011146

07:29PM | 04/04/16
For those that said to just get a hold of Mastercraft and they'll go good for it... I'm wondering how you could have possibly had a good experience with that company. I am absolutely disgusted with them and will never buy another door from them. I'm leaving my review everywhere so that, hopefully, I can save someone some time and money.

My experience with Mastercraft was absolutely awful. My husband and I bought a new front door from them for the house we purchased in January. There were issue with the door itself so I contacted the company. Here is my original email to them:
"My husband and I ordered the door on Saturday 1/9/16 and picked it up on Friday 1/15/16. Upon pick up, it was discovered that the door was missing the sidelight kickplate which was ordered, verified by the sales person and paid for. At pick up, my husband brought it to the attention of the sales associate and was told it would be sent Fed-Ex to us. This is unacceptable as the sales person we ordered with on 1/9 stated we were much better off to order the kickplate installed from the factory as it would be more resilient. We still have not received a kickplate.
We ordered the door with a handle and deadbolt bore. The holes were made through the door to accommodate the handle and deadbolt but did not allow for the door to close properly as the interior closing edge was not bored to house the locking mechanism. Because of this, we had great difficulty in finding hardware that would allow the door to close, and ultimately had to use pieces from THREE different kits.
We are very disappointed with the construction of the door. The trim on the door is haphazardly installed. There are a few places where is is not even flush with the window. On the upper pane of the sidelight, the trim is BENT in a concave manner. There is also glue/adhesive on the window framing.
Lastly, many of the holes drilled for the screws on the frame of the windows are drilled in a manner that does not allow the plugs to obscure the holes. It appears that the bits used to drill the holes wore in the trim on an angle that was not intended.
We wanted to buy local as much as we could and were excited about being able to tell guests that our door was made in Wisconsin. For spending over a thousand dollars on a door, we are extremely disappointed. We spared no expense on this purchase and were expecting better workmanship.
I am writing this desiring to hear what can be done."
After over a dozen emails back and forth (I'll spare you the gritty details), them telling me Windex would remove caulking (um, ok) and me filling out a measurement questionnaire (when none of my complaints had anything to do with the measurements of the door), I ended up with two new windows. And, yes, they expect me to dismantle my $1200 door and install them myself. I don't even understand the logic in that. I STILL do not have a kickplate... you know, the one we ordered and paid for...?
I was told that the kickplate "wasn't part of the warranty" even after I described many times that it was already paid for and not a warranty issue at all.
Mastercraft's customer service is bottom of the barrel. Don't expect anything out of them... including common sense.
They could have sent me new trim and plugs for around the windows and a kickplate (you know, the one we paid paid for?!) and I would have been happy. Instead, they sent me $800 in windows. Because that makes sense.
Worst company ever. If you order a door from them, you're doing so at your own peril.

BV011147

07:30PM | 04/04/16
For those that said to just get a hold of Mastercraft and they'll go good for it... I'm wondering how you could have possibly had a good experience with that company. I am absolutely disgusted with them and will never buy another door from them. I'm leaving my review everywhere so that, hopefully, I can save someone some time and money.

My experience with Mastercraft was absolutely awful. My husband and I bought a new front door from them for the house we purchased in January. There were issue with the door itself so I contacted the company. Here is my original email to them:
"My husband and I ordered the door on Saturday 1/9/16 and picked it up on Friday 1/15/16. Upon pick up, it was discovered that the door was missing the sidelight kickplate which was ordered, verified by the sales person and paid for. At pick up, my husband brought it to the attention of the sales associate and was told it would be sent Fed-Ex to us. This is unacceptable as the sales person we ordered with on 1/9 stated we were much better off to order the kickplate installed from the factory as it would be more resilient. We still have not received a kickplate.
We ordered the door with a handle and deadbolt bore. The holes were made through the door to accommodate the handle and deadbolt but did not allow for the door to close properly as the interior closing edge was not bored to house the locking mechanism. Because of this, we had great difficulty in finding hardware that would allow the door to close, and ultimately had to use pieces from THREE different kits.
We are very disappointed with the construction of the door. The trim on the door is haphazardly installed. There are a few places where is is not even flush with the window. On the upper pane of the sidelight, the trim is BENT in a concave manner. There is also glue/adhesive on the window framing.
Lastly, many of the holes drilled for the screws on the frame of the windows are drilled in a manner that does not allow the plugs to obscure the holes. It appears that the bits used to drill the holes wore in the trim on an angle that was not intended.
We wanted to buy local as much as we could and were excited about being able to tell guests that our door was made in Wisconsin. For spending over a thousand dollars on a door, we are extremely disappointed. We spared no expense on this purchase and were expecting better workmanship.
I am writing this desiring to hear what can be done."
After over a dozen emails back and forth (I'll spare you the gritty details), them telling me Windex would remove caulking (um, ok) and me filling out a measurement questionnaire (when none of my complaints had anything to do with the measurements of the door), I ended up with two new windows. And, yes, they expect me to dismantle my $1200 door and install them myself. I don't even understand the logic in that. I STILL do not have a kickplate... you know, the one we ordered and paid for...?
I was told that the kickplate "wasn't part of the warranty" even after I described many times that it was already paid for and not a warranty issue at all.
Mastercraft's customer service is bottom of the barrel. Don't expect anything out of them... including common sense.
They could have sent me new trim and plugs for around the windows and a kickplate (you know, the one we paid paid for?!) and I would have been happy. Instead, they sent me $800 in windows. Because that makes sense.
Worst company ever. If you order a door from them, you're doing so at your own peril.

BV011429

11:01PM | 04/27/16
I special ordered a prehung double raised panel closet door from Menards.It set in my garage for about a month,because I was working on something else. When I got ready to install the door,I cut the banding,and removed the cardboard packing.The door completely fell apart.The jambs are made of pressed sawdust and what I thought was paint is some kind of paper tape crap.I refuse to put this junk in my house. A 245.00 piece of junk.

BV013505

02:57PM | 12/12/16
I purchased a two panel maple door Dec 2016 for our bathroom. The quality is just enough to get by. In the store you would never know it, but once the door was installed the light from the inside of the room shows around the panels. I have never seen a door in my life with this cheap quality.
Light

BV014396

11:29PM | 08/01/17
I bought 8 sets of Mastercraft french patio doors for my lake cottage, had a very skilled carpenter install them. We added an overhang above the windows and gutters. All are on the west side of the house facing the lake so prevailing winds and weather are brutal.The doors leak; and those on the second floor were so bad that the ceiling came down in the room below. Mastercraft finally sent out someone who measured the doors to be sure they were not warped and installed weather-stripping on the bottom. Did not solve the problem. I also installed astragals, still did not solve the problem.

I finally designed a storm cover and had my local canvas expert (specializes in boat covers) make snap-on covers we use whenever we are not at the house. This solved the problem upstairs but is an extra workload to open and close the house every time we are there. Now 6 years later the frames of sevral of the doors are also starting to rot.

Bottom line--I "saved" around $1500 per door buying the cheap version from Menards/Mastercraft, but it would have been worth the extra $12,000 to have purchased quality and avoided the subsequent problems. The doors we bought have only a single locking point, another problem, compared to a high quality Andersen french door in my main home which has 3-point locking system and far better weatherstripping and cladding.

Bottom line--don't buy the Mastercraft french patio doors!

BV014441

08:34PM | 08/06/17
I just purchased a Mastercraft door at Menards. While installing the door, the door practically came off the hinges because the screws were only 1/2 in.long going into the particle wood core. I had to replace the screws with 1 1/2 in. screws. The door is a cheaply made piece of junk.

BV015514

11:23PM | 01/17/18
We bought 3 single exterior doors and 1 French door for our cabin. Biggest waste of money! They are horrible to install, they never level out. Should have seen the rest coming. Then after about a month, the seals came off the bottoms of all but 1 door. Then during the summer I noticed goo coming out from the seals around the windows, yet another sign. Clearly that goo was what held the darn things together because when the weather turned cold, the decorative molding around the windows popped out since moisture was allowed to get inside freeze and expand. Those molding only clip together, so I have found out, how secure is that?!? On my French door the molding is scewed on so that is a little better but still the goo came out of that one as well, it just doesn’t get a lot of direct moisture due to its location. Poor poor workmanship! Menards should be embarrassed to sell such poor quality materials. I will be replacing all those doors with something of far superior quality which is sad, the doors look great, very rustic look with our wood siding. Very disappointing.

rjdujfo

12:37AM | 01/18/18
Member Since: 01/18/18
1 lifetime posts
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BV016186

11:29AM | 04/19/18
Just so people know Midwest Manufacturing is owned by Menards they not only hang all the doors but form there own pole barn steel among other things, so don't plan on Midwest Manufacturing to come to the rescue.

BV016816

03:18PM | 07/08/18
What are people's experience with interior unfinished doors?

BV017262

11:40AM | 08/28/18
Here is their manufacturer headquarters phone number that nobody seems 2 know (715)876-3350

BV018112

10:03PM | 12/02/18
Total garbage!

BV018125

10:39AM | 12/04/18
I replaced three double doors and 1 year later I have seals leaking. Never use Mastercraft doors again.

BV019082

04:41PM | 04/13/19
Im a contractor, EVERYTHING Menards sells is GARBAGE, especially doors.
I just installed a back door on my house, thinking Id save money over the better quality doors local contractors and even Lowes sell, big mistake as a month later I have loose screws and a sagging door.

Menards Garage Door Vendor is GARBAGE, as well as their ext. and int. door vendor, Mastercrap. Dont get me started on their tools, like Tool Shop and Masterforce, its ALL JUNK!

The only thing I trust from them is counter-tops and they still make mistakes...the most recent one coming with a cracked island top, but hey at least they made the entire order the right size and color this time...

It doesnt help when Menards has poorly trained staff, especially the high schoolers and college kids who work nights and weekends who are clueless.

AVOID MENARDS, they are more interested in trying to be a CostCo or Sams Club now


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