My wife and i built our home in 2001 using M&W windows as recommended, two years ago we noticed wood rot starting. This is very diappointing.
08:07AM | 09/18/14
There is a class action lawsuit against MW. Our house was built in 1998 and our windows have been rotting for a few years. The aluminum even separated from the wood on one of them. We contacted MW a few years ago about problem, and the only thing they offered were discounted replacements. Nothing but a bunch of junk they are selling!
02:23PM | 03/16/15
Back in the early 90's I purchased Approx. $22,000 worth of windows from Marvin. I have been in the process of replacing them 1 by 1. They were high end wood with exterior aluminum cladding. The wood started rotting from the inside out. the distributor that I bought them from is just as unethical as Marvin themselves. As soon as trouble started they dropped them and would not claim any responsibility. Marvin customer service reps are rude and uncooperative. I have switched to Pella which seem to be performing ok so far.
09:27AM | 04/19/16
I have two m and w clad windows. One section is rotted at the base on one of the windows. Is there anyone in the Myrtle Beach SC area that can replace the wood section???
11:11PM | 09/20/16
Our Marvin Windows are rotting from the inside out. Marvin's head of customer service is the most unfriendly and unhelpful person I've ever talked to.
My Husband has passed away & can't get help from my Insurance. They say it is the Window Company that caused all the black mole, There was water that came in the Stone Clad Vinyl & rotted the bottom of the window. Has mess up the sub floor, too.
I still have the receipt where I bought the windows, spending almost $15,000.00 for them.
My Contractor has taken pictures of all of this, I don't have them.
I see others that have had this same problem. Can I still do anything about this? Thanks Irma
12:09PM | 10/12/16
We built in 1990. My husband flew to MW plant with the owner of a local lumber company. My husband was a custom builder and carpenter contractor at the time. He was impressed with the product, presentation, and quality. We ultimately ordered and installed 30 windows. A few years later our patio slider door began rotting and today all the windows are in terrible condition. We cannot open most of them. My husband has been painting and maintaining them each Fall the best he can but eventually we'll need to replace. We were never notified of a class action suit so we did not know this was a wide spread issue. Has anyone has any luck with replacement windows resulting from the law suit? If so, can you provide any direction? Greatly appreciate it.
09:04PM | 04/10/17
Wish I would have looked for this site years ago. Basically same story here.
Built in 1994 and used all MW casement and 3 patio atrium doors. have 23 windows, 2 of which are circle tops with triples under. These have been the biggest issue from day one.
First 10 years MW was really good and replaced many windows that had the vinyl lifting and wood rot underneath. Was on first name basis with repair crews. Then they replaced all the patio doors as the inside corners all cracked. Replaced a big 6x6 window that fogged.
Thinking all was well, well it was not. They strung us along until warranty expired and stopped returning phone calls. Now we have some serious issues with the windows under the circle tops. Plus many other windows we are afraid to even open as we just don't want to know.
As for brick gaps around windows. We left about 1/2" around all. Had a professional crack filler use commerical grade caulking and even recently redid all windows again. So we know this is not any issue, water or being pinched.
Have been starting to look for replacements. Have Renewal by Anderson coming next week to look.
Anyone have any suggestions of where to look? I am near Lexington, Ky.