11:49AM | 09/04/99
Member Since: 06/29/99
18 lifetime posts
In my local Sears store the "Unconditional Satisfaction Guaranteed" or "Guaranteed For Life" or "Lifetime Warranty" only means if its a factory defect , and the definition is left up to the acting manager.
I took back some broken craftsman hand tools that were defaced by fire and they refused to exchange them , they were extremely rude about it , wouldn't produce any documentation saying factory defects on craftsman hand tools was all that is covered , but said they had it in the "back" ...
I went back today and was told by another clerk that it was true and still couldn't get satisfaction ...
I then got the number to customer service
from the Sears website and talked to a customer service rep. who told me I needed to talk to the main manager of that Port Richey store and that his reply was final and as far as I could take the problem , who I'm planning on talking to ...
I believe he will have the same opinion
because everyone who worked in hardware and tools at this store were saying thats the policy ...
It makes me wonder how many people go home from this store thinking it is ...
Later today I took my tools to another sears about 30 miles away ,they were great about it and were actually astonished and amased when I explained fully about my local sears ... If anyone has any info about what to do about my local store , please help ,
I don't want to travel 30 miles to exchange my tools every time one breaks ...


12:21PM | 09/04/99
Member Since: 06/29/99
18 lifetime posts
To Kenoarto, do you work for my local Sears or what? Thats the same excuse that my local Sears gave me.
Let me start by telling you that I with the help of Bob and Jack got in touch with the main branch of Sears, who informed me I was 100% right and said they would notify the manager at my local Sears to have my tools exchanged "free of charge".
Now then, you're telling me a socket or a wrench that has been deface by fire, should not be covered by an unlimited lifetime warranty. Then I guess you would agree that if the tools are eroded from weather, that their not covered either or in fact if in the process of removing a bolt your wrench breaks, which this Sears tells me is abuse of the tool, then their not covered either.
The warranty in my hand, clearly states word for word:
If this Craftsman Handtool ever fails to give complete satisfaction, RETURN IT TO THE NEAREST SEARS STORE THROUGHOUT THE UNITED STATES, and Sears will replace it, free of charge.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Now thats written on the package of every handtool they sell.
Your going to tell me that discludes fire, rust, and/or abuse. Then they should write that.
To end, if I and everyone else were to listen to people like you then we would deserve the loss we would recieve. I am saddened that you would let your fellow man down for what reason I do not pretend to know
but I know you should of had the decency of the main branch at Sears.


12:37PM | 09/04/99
Member Since: 06/29/99
18 lifetime posts

[This message has been edited by Keiser (edited June 14, 2000).]

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