Latest Discussions : Lawn & Garden

pamathome1

04:37PM | 04/27/08
Member Since: 04/26/08
1 lifetime posts
Is anyone out there still having problems with Trex - not only the product but the company?

We started the complaint process in June 2007 and finally heard from the company last week that they do not believe the deck is defective. We sent photos of mold, warping, uneven color and splitting.

They sent a representative last month(March 2008)but in their letter of denial they only refer to the photos we sent last year, from which they have been able to determine that the screws were not placed far enough from the ends of the boards (closer than 1 inch, which is not true). Why this should cause mold, warping and uneven color, I don't know. In some places, the fascia boards warped to such an extent that the screws sheared off, leaving a gap of over an inch. Elsewhere, the boards warped enough to dislodge an adjacent downpipe.

The deck also gets so hot in summer you cannot walk on it barefoot.

I know there was a lawsuit in 2004, but it does not seem to have solved the problems. We spent over $9000 on materials and are now regretting our choice. The deck was only built in 2006. I was looking forward to years of enjoyment, but now we are looking at a big problem.

lotaboots

02:54PM | 06/21/08
Member Since: 06/20/08
2 lifetime posts
My Mother had a claim against Trex. It took a long time for her to get reimbursed for her decking, but she finally got paid. You have to keep on them. Document everything. When you call, who you talk to, copies of any letters to or from them. I would call and write often. If you had someone build the deck for you, get them and the supplier of the decking involved. Keep making noise and eventually they will respond. If not, contact the attorney general of your state, the Better Business Bureau and your local tv station. Most have a comsumer reporter and they love they stories.

deckingis4summer

05:27AM | 10/29/08
Member Since: 10/28/08
1 lifetime posts
Trex knew they had an issue with the fascia warping long before you filed a warranty claim. You would have to look into there files. For photos and complaints from customers and dealers but it is all very hush hush. Which with there lawyers would take a little doing and not worth the hassle.

TREXMONSTER

05:19PM | 01/09/09
MY TREX DECK WAS BUILT IN 2001 AND HAS SWELLED SO THERE ARE NO LONGER GAPS BETWEEN THE BOARDS. THE BUILDERS USED THE GAP TOOL SUPPLIED BY TREX. IT ALSO HAS MOLD ON IT. THE COLOR IS WOODLAND BROWN. HAS ANYONE ELSE EXPERIENCE THIS OR CAN THEY HELP ME?

PLANTMAN

Mckel708

08:46PM | 01/19/09
Member Since: 01/19/09
1 lifetime posts
We too have black spotting all over our new Trek deck. The problem started to show up after less than 1 year old. We got the same run around from the company that built the deck (ours is 2 levels: cost $25K. We chose Trek because it was our understanding that it was maintenance free and would always look the same. It's a mess. The contractor finally brought out a manufacturer's rep who then sent us a letter offering to come out this spring and clean it for us, but we were to keep in mind that this cleaning process would lighten the color of the wood we chose - red, if I wanted a "pink" deck, I would have gotten one. This is a form they want us to sign and I suppose they think we will go away after that. We have not yet signed and returned the form and the problem just keeps getting worse. I this I am going to take the Better Business Bureau route and if that doesn't work, I will contact an attorney, as long as they are willing to work for us on a contingency basis. I want my $25 K back so I can have a deck build out of a better material. We thought we chose the best but were sadly mistaken. Any other suggestions out there other than the BBB or an attorney? Anyone know an attorney who is handling these cases on contingency? Thanks. Mckel708@aol.com

2choclabs

03:36AM | 02/19/09
Member Since: 02/18/09
2 lifetime posts
Our deck is less than 2 years old and has black spots. It was supposed to be dark wine/red colored but looks too close to pink already, so we are concerned that a bleach product will only make the problem more apparent. Any suggestions? Thx.

TREXMONSTER

03:19PM | 02/19/09
I would think anything with bleach in it would just make it lighter. like most companie(trex) in todays world there is so much fine print that they no longer stand behind anything. try a natural cleaner on a small section first before doing a wide open spot in the middle. I paid alot for my deck and would have used something else if i knew the problems i was going to have.

PLANTMAN

wakdak

05:01PM | 03/16/09
Member Since: 03/15/09
2 lifetime posts
I built a Trex deck 4 years ago. After 1 year several boards started to Rot. Trex Paid for contractor to repair all damaged boards with minimal hassle. 1 year later most of the original boards started to rot. Trex then paid Contractor to replace intire deck (600sqft) with new type of Trex. This was done with a little hassle. Now several boards in the replaced deck as well as several in a additional deck I built started to rot. Now I can't get trex to return a call. I have about $15.000 invested in trex decks and they are turning to DUST!.

IF ANYONE HAS A WAY TO GET THIS RESOLVED PLEASE POST.

jrosko

09:31AM | 03/20/09
Member Since: 03/18/09
1 lifetime posts
I just contacted Trex in regards to the warping fascia, splitting and deteriating boards that are less than 4 years old. I contacted them about the stains of black spots two years ago, and they told me to clean with deck wash. I cleaned but it never came off. My deck looks terrible and I am embarrassed to have it on my house. I bought Trex because I thought it was virtually maintanence free and would look good for a long time(10 years at least). However, my Trex decking looked terrible after the second year of being up. I hope to hear back from them wioth some resolution.

bjreed

10:07AM | 04/08/09
Member Since: 04/07/09
1 lifetime posts
I think that's what's happening. The top of several boards are gone exposing a rough under surface.

My electrician saw it and said its caused by ice getting under the surface of the boards and expanding. It sounds logical since I'm at the 3000 foot level.

He said to paint the boards so no more moisture can get in.

Are you in a high freeze zone?

PatMc1

10:40AM | 04/09/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I am a representative of Trex and came across WakDak's post and wanted to reply. If you are having issues with the boards rotting, please call our claims department at 1866-923-1494 so you can begin the claims process.

If I can be of further assistance, you can contact me at 1800-BUY-TREX or question@trex.com.

Pat M.-Trex

wakdak

10:50AM | 04/09/09
Member Since: 03/15/09
2 lifetime posts
Thank you, after many calls that went un returned I finally got a response vie Email and have once again started the claim process. This should be the 3rd time my deck will be rebuilt? Each time I put in a claim it gets harder. What If they replace the deck again and it craps out again? Its more then the money its the time spent dealing with Trex and the hassel of construction in the yard every 2 years. Has Trex really fixed the problem or will they just replace it every 2 years? I had built another Trex deck 10 years ago and it performed very well, thats why i went with trex again.

PatMc1

10:59AM | 04/09/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I am a representative of Trex and came across your post and wanted to reply. Painting over the surface of a board that is already deteriorationg will not help in remediating the problem.I would contact the claims department in regards to your deteriorating boards at 1866-923-1494. We do have recommended sealers for Trex if you would like to seal your deck. We always recommend cleaning your deck with a mold inhibitor such as Olympic Deckwash so as to help to prevent sealing of any mold or other stains beneath the sealent.

Trex Decking can be sealed using the recommended protectors found online at:

www.psc-solutions.com or you may contact them at 1-800-354-2926

www.sunfrog.com or you may contact them at 1-866-786-3764

If I can be of further assistance, feel free to contact me at question@trex.com or 1800-BUY-TREX.

PatM. -Trex

TREXMONSTER

05:18PM | 04/09/09
my deck was built in 2002 and it has swelled to the point that there is no longer spacing between the boards. it also is starting to split and crack in some places. i chose trex thinking it would last but it does not. rot and fungus are showing up everywhere now since itholds water. what can i do???

PLANTMAN

PatMc1

06:19AM | 04/10/09
Member Since: 08/20/08
9 lifetime posts
Hello,

I'm a representative of Trex and came across your post and wanted to reply. Usually when the boards swell and the gaps close, that is usually caused by not having the proper gapping at the time of installation. Trex must be gapped to prevent problems. The gapping must be end-to-end, width-to-width and abutting a solid surface. You need to gap the boards to prevent them from buckling up and to provide proper drainage for water etc. Trex expands and contracts and has to be gapped to allow for this.

End-to-End gaps must be:

1/8" when done in weather above 40 degrees F.

3/16" when done in weather below 40 degrees F.

Width-to-Width gaps must be:

1/4" when done in weather above 40 degrees F.

3/8" when done in weather below 40 degrees F.

Abutting gaps must be:

1/4" when done in weather above 40 degrees F.

1/2" when done in weather below 40 degrees F.

You can use a saw with a carbide tip blade with a straight edge and cut in your gaps using the kerf cutting method to remediate this issue.

If I can be of further assistance please feel free to contact me at question@trex.com or 800-BUY-TREX.

PatM.-Trex

BeckyDittemore

11:57AM | 04/12/09
Member Since: 04/11/09
3 lifetime posts
Hi,

I just purchased a home that has Trex decking. The decking is flaking off. Let me know if you hear anything from Trex. I also will contact them. The decking was installed in 2006.

Becky Dittemore

TREXMONSTER

05:09AM | 04/14/09
EVERYTHING WAS GAPPED ACCORDING TO TREX SPECS IN 2001. WE EVEN USED THE GAPPING TOOL WITH THE TREX NAME ON IT AND IT STILLED CLOSED UP FROM SWELLING. THE TREX IS ALSO STARTING TO FLAKE AROUND THE EDGES. I PAID 4 TIMES THE $ FOR THIS STUFF THINKING IT WOULD LAST!!!

PLANTMAN

nottabrat

12:27PM | 05/11/09
Member Since: 05/10/09
1 lifetime posts
We installed our TREX deck in 1995 when we bought our pool. It is the 2nd tier down from a slightly smaller deck that holds the hot tub. The Grey Trex is on a floating deck sitting on a few tiny footers at the corners and midway under the deck, screwed with Powder coated deck screws on 12" centers. Deck is about 20 x 12 at the largest I suppose. While the TREX has greyed a bit more, it is in direct sun all year, it has held up better than the wood planking we used for the boardwalk around the pool (not shown as that was installed in 2006). The wood is splitting and splintering all over the place. What a headache. I was considering replacing all that wood with TREX but now I'm not sure. I too want something maintenance free, and while the Trex wasn't as attractive after the first 3 years, it is still much much better than any of the splintering wood wood on any of the decks that prevents me from being barefoot. I think I would trade beauty over functionality, but does anyone have any pics of what this damage, rot, warping, and mold looks like? If so, please let me know. BTW, the pic was taken in 2005, 10 years after installation and at that time it looked pretty good. So if the Trex I bought in 1995 is NOT what they're selling now, that's a shame. And our Trex is never "HOT" in the summer like the wooden boards are, but that might be due to the gray color vs the wood which is stained every two years.

Thanks, Steve
1629 are we talking about

Antchandler

09:54AM | 06/10/09
Member Since: 06/09/09
2 lifetime posts
We had a 1008 ft Trex deck installed in 2003. Almost every other board is crumbling and discolored. I sweep up handfuls of "crumb material" each time I try to clean it. I'm afraid someone will fall through the weakened boards. Anyone else with this problem ?

Antchandler

07:03AM | 06/12/09
Member Since: 06/09/09
2 lifetime posts
I don't think freezing, cold weather or rain have anything to do with rotting Trex. I live in sunny Southern California where it never freezes and seldom rains, yet every other board is rotting/crumbling.

seneca6

12:35PM | 06/30/09
Member Since: 06/29/09
1 lifetime posts
We installed a very large trex deck in 2001 using the trex gapping tool. Along with the continual maintaince and expense to keep the mold at check, several boards are lifting due to swelling. I believe they have changed the gap size from the 2001 recommendation to the current size. However, for those of us who are embarassed by our decks and out thousands of dollars, there is no help.

PatMc1

04:54AM | 07/01/09
Member Since: 08/20/08
9 lifetime posts
Have you contacted 800-BUY-TREX to address your concerns. If not, please do so and give us the opportunity to look into the matter.

If you need further assistance,please feel free to ask for me directly.

Pat M

Trex Company

PatMc1

05:05AM | 07/01/09
Member Since: 08/20/08
9 lifetime posts
Have you contacted 800-BUY-TREX to address your concerns? If not, please do so and give us the opportunity to look into the matter.

If you need further assistance, please ask for me directly.

Pat M

Trex Company

KayBurdick

11:44AM | 07/01/09
Member Since: 05/28/08
2 lifetime posts
Our trex from 1995 is completely delamanted. Trex has agreed to pay for the decking only. What about the screws, trim boards, labor to remove it and reinstall, disposal fees?

They know they have a problem, but are still making the same product. I recommended the trex to a friend. His is two years old and looks terrible. Peeling, faded, swollen boards etc.

I will be delivering pieces of our deck to every lumber yard in our area so they can see what they are selling.

Selling a product you know is bad is a deliberate act.

TREXMONSTER

05:33PM | 07/01/09
I am having a hard time finding a reciept from the contractor and they are having a hard time trying to get paperwork from REISTERSTOWN LUMBER COMPANY in Reisterstown , Maryland 21136, since this deck was built about 7 years ago. I have mold and fungus on my deck, the boards have swelled so that the gaps are almost not there anymore. The contractors used the green gapping tools that were to be used and I even have a picture of those gap tools sitting on the deck while it was being built. I also had some boards sag because it was 16" on centers and now iI hear that it is 12" on center.

PLANTMAN

PatMc1

09:54AM | 07/08/09
Member Since: 08/20/08
9 lifetime posts
Please feel free to contact me at question@trex.com and I will see if I can be of any assistance.

Pat M

Trex Company

editor

11:57AM | 07/08/09
Member Since: 07/01/09
1 lifetime posts
Thanks Pat M (Trex Company) for your offer to help. I submitted a Trex concern package TX-52001 in April regarding our crumbling deck. An inspector came out and a Customer Service rep then wrote that Trex would replace all of the material.

I assume that this means something was wrong with the particular batch that we purchased. I supplied the batch number and purchase documentation.

I have written twice requesting that Trex also pay to remove the bad material and install the new, along with the cost of dump hauling and new screws.

I have not heard back for a while. If you want to help, please put me in touch with someone at Trex who has the authority to make cusomers whole again who purchased substandard material.

Thank you.

TREXMONSTER

05:18PM | 07/08/09
PLEASE KEEP ME AND EVERYONE INFORMED OF WHAT HAPPENS. I HADE MY DECK BUILT IN 2002 AND IT IS CRACKING AND PEELING. IT ALSO HAS SWELLED AND IS COVERED IN MOLD AND FUNGUS.

PLANTMAN

rreiffer

03:37PM | 07/20/09
Member Since: 07/19/09
1 lifetime posts
I too have had all of the problems listed above. I am containing Trex to find out what they will do about replacing the boards. Right now I would be happy if they updated me to their latest and greatest product and I will cover the install costs.

Rich

fosiness2

03:55PM | 08/07/09
Member Since: 08/06/09
1 lifetime posts
I had the rotting/crumbling problem also on my deck installed August, 2004. After I contacted them and jumped through all the hoops with descriptions, measurements, pictures, etc. they sent an inspector and eventually agreed to replace the materials. Nothing offered for labor of dismantling and disposing of old, and installing new. I did not sign their agreement and asked for a possible refund. They the offered an insulting $133.92 in addition to the materials. I don't think that money would even cover the new screws. There is a possible new class action suit for decks installed after July, 2004. I'm looking into it.

George F

cterry

06:58AM | 10/05/09
Member Since: 10/04/09
1 lifetime posts
We have the same problem. Our deck was installed Aug of 2005 and by the next summer there were no gaps. It's a pool everytime it rains. Trex suggested "kerf" cutting, but even the people they recommended thought that was a bad idea. I've had three people recommend getting a new deck. I'm also looking for advice. I believe Trex should be accountable, but from what I've seen on the internet I'm not hopeful.

kathcaz

07:38AM | 11/25/09
Member Since: 11/24/09
2 lifetime posts
I, too,have had the same issues with my Trex ("redwood") deck. The rep will give you the boilerplate reply, offer a cleaning solution, but the mold spots will return within 2 weeks. They know they have a problem, but won't deal with it. I have also contacted the BBB. There are 2 class action suits that are supposedly in process, but no word yet.

May I have your email so we can band together?

dobbsj

08:22PM | 01/09/10
Member Since: 03/10/07
3 lifetime posts
I have a PhD in science and have worked with polymers for years. Trex and other composites have a basic design flaw since they are made with wood cellulose materials that contain natural sugars, etc that mold loves. The polymer only make matters worse and reduce the drying rate of the composite. Coupled with this is the very high coefficient of thermal expansion of any polymer. From Trex data a 16 foot long board will expand over 0.34" from hot summer to winter in many parts of the country (100F swing). This is causes a lot of the problems. Azek, Evergreen, all have this issue. I believe Trex must be the worse. I wonder how they cannot acknowledge the problem.

I prefer wood. IPE is high maintenance but at least it lasts. Has anyone had experience with vertical grain fir?

kc5katz

11:54AM | 03/27/10
Member Since: 03/26/10
1 lifetime posts
Are there still problems with Trex that is being manufactured now? And what types of maintenance issues are associated with IPE? We're planning to build a new deck and right now these are the two options being considered. We live in the high desert so it can get quite hot in the summer and very cold in winter. Thanks!

pjmolony

10:05AM | 03/30/10
Member Since: 03/28/10
1 lifetime posts
I built a pool deck with Trex decking material in 2003 and haven't had any problems with it. I believe the product line that I used was known as Trex Origins.

I'm considering replacing my house decking material with a Trex product line known as Accents. Of the four products lines now available, it most resembles what I used on my pool deck.

Of those numerous complaints described on this board, no one has indicated the type of Trex product line that is giving them problems.

Has anyone had a problem with the Origins or Accents product lines ?

bowshiem

01:25PM | 03/30/10
Member Since: 02/27/10
23 lifetime posts
I believe mine was Accents. Madiera in color. I believe I got an inferior product after the 2004 lawsuit. Better off staying away from it, go with another customer that will show up at a home and garden show, Trex is never there. Maybe for good reason.

TREXHEAD

06:02PM | 04/05/10
Member Since: 04/04/10
4 lifetime posts
TREX DOES NOT STAND BEHIND ITS PRODUCT. I WAS TOLD THAT MY PICKETS AND TOP RAIL BOARDS ARE FLACKING AND CRUMBLING BECAUSE THEY WERE NOT GAPPED RIGHT! HOW IS IT THAT THEY HAVE A 3 1/2 INCH GAP BETWEEN THE PICKETS AND NOTHING NEXT TO THEM ON THE TOP RAILS???? PLEASE EXPLAIN THAT. THE CONTRACTORS USED THE GAPPING TOOLS WITH THE TREX NAME ON IT AND TREX SAID THE DECKING BOARDS WERE NOT GAPPED CORRECTLY???? YOU WILL GET THE SAME SAMPLE PACK LETTER SENT TO YOU CLAIMING CONTRACTOR ERROR THAT IS NOT TRUE. MY CONTRACTOR IS NO LONGER INSTALLING TREX AND ALSO TELLS EVERYONE TO STAY AWAY FROM IT. IT WAS PURCHASED AT REISTERSTOWN LUMBER COMPANY IN REISTERSTOWN, MARYLAND 21136. CAN ANYONE HELP ME???? THE TREX GUY PAT M. IS JUST A P.R. GUY HIRED TO GET RID OF PEOPLE WITH COMPLAINTS SO THEY DO NOT SUE TRX.

TREXHEAD

06:07PM | 04/05/10
Member Since: 04/04/10
4 lifetime posts
TREX WILL TAKE YOUR MONEY BUT WILL NOT BACK UP THE PRODUCT. TREX SWELLS AND MOLD AND FUNGUS GROW FROM THE WOOD INSIDE THE BOARDS. RAILS CRUMBLE AND FLAKE! THEY SLOWLY FALL APART. DO NOT BUY AND WARN ALL OTHERS WHO ARE THINKING ABOUT BUYING TREX. THEY SHOULD CHANGE THE NAME TO "TRICKS"

TREXHEAD

06:15PM | 04/05/10
Member Since: 04/04/10
4 lifetime posts
THIS PAT M. IS JUST A P.R. GUY PAID BY "TRICKS" DECKING TO MAKE COMPLAINTS GO AWAY. YOU WILL GET A FORM LETTER SAYING IT WAS CONTRACTOR ERROR JUST LIKE EVERYONE ELSE UP AND DOWN THE EAST COAST GETS. HOW DOEA A PICKET CRUMBLE AND FLAKE WHEN THE GAP IS 3 1/2 INCHES WIDE???? WHY DOES THE TOP RAIL BOARDS FLAKE WHEN THERE IS 'NT ANY BOARD NEXT TO IT AND TRICKS TELLS YOU IT IS FROM INPROPER GAPPING????

CADeckOwner

10:09PM | 04/05/10
Member Since: 03/21/10
2 lifetime posts
I had my entire winchester grey trex deck replaced in 2007 due to surface flaking. It was orignally installed in 2003. Now it is happening again. Trex has had this problem for a long time. In 2007, they paid the entire cost to replace my deck. Now they have settled a class action lawsuit and only have to pay .18 a linear foot. What a joke, there is no possible way to install trex at $.18 a foot (labor, screws etc).

Never buy trex products, they simply don't last. I'll be dumping a 2nd load into the landfill. They claim low maintenance, but don't tell you that you need to replace the deck every 4 years. I expect that trex will go out of business soon.

bowshiem

06:00PM | 04/06/10
Member Since: 02/27/10
23 lifetime posts
I've been able to find 2 current lawsuits, please join:

http://www.hagens-berman.com/trex

jsanford@lchb.com

http://www.lieffcabraser.com/contact/contact-trex-deck.htm

jeffd928

12:24PM | 05/06/10
Member Since: 05/05/10
1 lifetime posts
I had a trex deck installed in 2005. By 2007, the deck started to show visible signs of warping, cupping, bowing, flaking and mold spots. Some of the decking swelled to the point where there was no gap between the boards. When the problems continued, I filed a warranty claim in 2009. The company was responsive. Sent out a claims representative who confirmed that the entire deck was defective. Received new Trex decking and a small $250 stipend for labor. Of course, the labor to remove the old deck and install the new one was almost ten times that amount. I wouldn't buy Trex again. I hope that this lifetime deck lasts at least a few years longer than the previous one.

ac292933957

07:23PM | 05/24/10
Member Since: 05/23/10
1 lifetime posts
DO NOT USE TREX ACCENTS !!!! I have filed all the proper forms about my rotting,crumbling TREX Accents, color Saddle. Just got a letter back today saying........wait for it...builder used a product other than TREX for the risers, and the fading (no grain showing at all now, bleached by the sun to pale beige) "can be expected"! The mold issue........just clean it as recommended by TREX....which I have had done......and mold returns a couple weeks later. This deck and stairs was installed by my builder In 2005. I am hoping I can find another class action suit to join. Patricia

trexfan13

08:13AM | 07/04/10
Member Since: 07/03/10
3 lifetime posts
Ive been installing Trex decks for over 8 years and I have NEVER had 1 complaint! My guess is everyone who has had a problem with their Trex deck came from the person who installed the deck and NOT the product itself!

bowshiem

05:39AM | 07/05/10
Member Since: 02/27/10
23 lifetime posts
Trexfan13,

Since you are an installer, I invite you to come to OH and inspect my deck to see if it was properly installed. If you come and find it was an installation issue, I will pay your traveling cost. If you come and see that it is not an installation issue, then you can replace my deck for FREE.

Are you willing to put your $$ where your mouth is?

This is not an installation issue. There was a lawsuit settled in 2004 for flaking, warping. Trex settled that lawsuit and people can make claims on that issue, which is posted on Trex website.

For the mold and mildew, that issue is being addressed in another active lawsuit.

Contact me if you are willing to come to OH and check it out for yourself.

trexfan13

06:59AM | 07/07/10
Member Since: 07/03/10
3 lifetime posts
There is always a chance, with ANY product, that there will be issues. But as I stated...and Im talking about any 'movemment' of the material. It IS due to lack of knowledge on the contractor. You get what you pay for. You probably went cheap on the labor and thats what happens. Good luck!

bowshiem

12:39PM | 07/07/10
Member Since: 02/27/10
23 lifetime posts
You know what they say when you assume. So another qualified, certified trex dealer and trex installer is cheap? $6K for a deck is cheap? Really, what are your rates?

Get to know all your facts. It wasn't shotty labor, it was an inferior product that was sold to me in 2005 right after they just settled a lawsuit in 2004.

I've been fighting this issue for 5 years now and waiting on the lawsuit in CA to be settled.

With that said, I'm not getting into a ****ing match and I see you are not taking me up on my offer.

trexfan13

12:41PM | 07/08/10
Member Since: 07/03/10
3 lifetime posts
I havent built a TREX deck for less then 80K! The most expensive? Well over 300K! And NONE you get that..NONE of my decks have an issue! I will continue to use TREX. Please don't repsond again...I have no use for you. Good luck trying to fight a usless battle.

bowshiem

03:39PM | 07/08/10
Member Since: 02/27/10
23 lifetime posts
There is a current lawsuit in CA for mold and mildew issues (black spots). Please contact www.hbsslaw.com

Also, for the flaking and warping issues, Trex acknowledged there was an issue. The link is

http://www.trex.com/legal/Claim_Form.pdf

Keep up the fight, don't let anyone tell you otherwise. I hope this information helps.

bowshiem

03:41PM | 07/08/10
Member Since: 02/27/10
23 lifetime posts
There is a current lawsuit in CA for mold and mildew issues (black spots). Please contact www.hbsslaw.com

Also, for the flaking and warping issues, Trex acknowledged there was an issue. The link is

http://www.trex.com/legal/Claim_Form.pdf

Keep up the fight, don't let anyone tell you otherwise. I hope this information helps.

bowshiem

03:43PM | 07/08/10
Member Since: 02/27/10
23 lifetime posts
There is a current lawsuit in CA for mold and mildew issues (black spots). Please contact www.hbsslaw.com

Also, for the flaking and warping issues, Trex acknowledged there was an issue. The link is

http://www.trex.com/legal/Claim_Form.pdf

Keep up the fight, don't let anyone tell you otherwise. I hope this information helps.

TREXHEAD

05:35PM | 07/13/10
Member Since: 04/04/10
4 lifetime posts
IF THERE IS NOT A PROBLEM THEN WHY DOES TREX HAVE FORMS ON ITS WEB SITE FOR COMPLAINTS AND WHY DID THEY SETTLE IN 2004? I WILL MAKE YOU THE SAME OFFER TO COME TO MY HOUSE IN MARYLAND AND LOOK AT MY MOLDING, CRUMBLING, WARPING DECK INSTALLED BY A COMPANY THAT BUILDS MILLION DOLLAR HOMES??? THEY USED TREX SUPPLIED GAPPING TOOLS( WHICH WAS CHANGED IN 2004) I KNOW LOTS OF COMPANIES IN MARYLAND THAT WILL NOT USE TRX BECAUSE THEY DO NOT STAND BEHIND THERE PRODUCT.

sheilandon

10:51AM | 07/28/10
Member Since: 07/27/10
2 lifetime posts
beautiful & expensive trex material put down. Has not held color well at all & much plastic showing through. Was supposed to be lifetime, never needing paint etc. Considering painting or ripping out in favor of good old wood. If a class action does take place, I'm interested.

madmikee

12:27PM | 07/30/10
Member Since: 07/29/10
1 lifetime posts
what a joke - installed four years ago, and surface flaking and mold persist to be a major problem with my deck. I invested over $10,000 in materials, and built the deck myself. Now with the class action settlement my labor is only work 18 cents per lineal foot? I would strongly recommend that anyone thinking about using this product DON'T! You'll live to regret it.

sheilandon

07:52PM | 07/30/10
Member Since: 07/27/10
2 lifetime posts
did I already miss out on one or is there still a way to be included? Don

Markeeta

05:04PM | 08/14/10
Member Since: 08/13/10
2 lifetime posts
Glad I checked Trex on internet before having my Taos, NM, south-facing deck replaced with it. But I'm totally confused about which way to go, not only for it but also for a full-sun-exposure observation deck on top of a carport that will be built next spring. I hate the feel of Pergo underfoot, so I'm thinking I might not like synthetic. Anyone have anything to say about TimberTech or Moisture Shield, which one blogger elsewhere recommends? Would ipe or ironwood really be better than cedar or redwood in a sometimes-snowy, sometimes-rainy low-humidity environment? We're kind of lackadaisical about maintenance, so what's a decent level that we can get away with and have the deck last 8-10 years?

bowshiem

06:24PM | 08/14/10
Member Since: 02/27/10
23 lifetime posts
This is the one that I know that is still currently active:

adriang@hbsslaw.com | www.hbsslaw.com

bigbuilder4

06:56AM | 06/07/11
Member Since: 06/07/11
9 lifetime posts
when you decide to change deck materials matplex.com is a great site with lumber prices. it checks pricing for you.

BV000937

06:42PM | 05/02/13
We had a Trex deck built, the color was suppose to be dark brown. After 1 week we noticed the deck to be light brown, dark brown, it looks a mess. There's two pices that are ligt than three pieces that are dark, than 1 piece light.... We called the company that built the deck, they had a man from TREX come and look at it. He says that's how its suppose to be ?????? Can this be painted one color ?????

BV001486

08:12PM | 07/05/13
To BV000937: was your deck from the Transcends line?

BV001546

09:09PM | 07/11/13
I want to build a composite deck and thought trex select would be a safe bet. Can anyone recommend a trouble free composite product>

rooneypa@verizon.net

BV001604

02:08PM | 07/18/13
was planning to start building a deck next month - think I'll just pour a deep monolithic patio instead.

BV003203

11:34AM | 02/09/14
Where can we get help for this problem, I need answers to which law firm is handling this false product of molded decking. just tell me what I need to do.


odfiheatk

08:39PM | 02/09/14
Member Since: 02/09/14
2 lifetime posts
Stilhaus Kitchens wanted £1090 for the whole kitchen when howdens wanted over three grand so what all that about

odfiheatk

08:42PM | 02/09/14
Member Since: 02/09/14
2 lifetime posts
I still couldn't get over just how cheap Stilhaus Kitchens are. I was a bit dubious but I didn't pay until after delivery so I had nothing to lose

BV005522

04:49PM | 08/31/14
As per the instructions and tools issued by Trex, I installed a 45' X 20' deck along with a built in hot tub. This was in 2007. Some of the sections began to deteriorate, yes, right in the middle of the faded deck in 2012. I replaced them with some extra I had set aside, not trusting the claims of the Company, and it is a good thing I did. If anyone else has this problem, instead of trying to deal with a batch of boneheads getting the junk replaced, try laying down some outdoor carpeting. Drill some ¾" holes in it first so the water doesn't pool, use a good adhesive and cover the entire deck with a high grade Outdoor carpet. Astro-Turf works great and looks excellent for many more years than the Trex will. The Trex rep here in ******* **** Oregon was so embarrassed about the look of my deck, he quit the Company from what I hear. I now have two decks covered in carpeting. One more plus to covering it, the wasps and hornets can't crawl up between the slats and zap you. As for the rep I see here on this blog, you are pathetic.

BV005124

10:19AM | 09/11/14
In this case offering to come out this spring and clean it for us, but we were to keep natural cleaner on a small section first before doing a wide open spot in the middle.

BV006205

08:02PM | 11/05/14
Built my 16 x 20" deck in 2012 to date I am very happy with product I live in central Florida. Deck is under large Oak tree in shade No warpage no staining, Joe

BV010990

07:38PM | 03/22/16
When I moved into my house it had older Trex decking that had not been maintained for several years. Evergreen needles and leaves had been simply left there. On top of that, I'm in the Pacific Northwest where mold & mildew is a way of life so the deck was very stained.

It took a lot of work, but I was able to get it looking almost new. The trick was to scrub it with a mixture of 30-Second Deck Cleaner (diluted per label)with some Simple Green added. Work in small sections so that the solution doesn't dry. Spray on with a generic garden tank sprayer & let stand for 30 seconds or so, then scrub it down with a stiff scrub brush (I used one with a broom handle to stay on my feet) and rinse with clear water. You want to start with dry decking, so try to keep the scrubbed sections moist by misting with clear water until you finish a larger area before rinsing.


Post a reply as Anonymous

Photo must be in JPG, GIF or PNG format and less than 5MB.

Reply choose button

Anonymous

Post new button or Login button
Register