COMMUNITY FORUM

SallySue

06:05PM | 07/28/10
Member Since: 07/26/10
1 lifetime posts
So glad I found this forum. We are having the same problems with our TimberTech deck. Just sent in a claim. The deck was installed 5/2009, noticed some white areas during winter months but figured it would just wash off. Now we have black and white planks. Hopefully TimberTech will honor it's name and product. Also, I checked the BBB site and Timber Tech is rated as A+ and does not have any complaints filed. Has anyone explored that avenue with BBB?

bartletr

08:32AM | 08/10/10
Member Since: 08/09/10
2 lifetime posts
My XLM-Mountain Cedar deck was installed during the summer of 2008. As the fading continued to get worse, I finally filed a claim this summer and TimberTech sent me (2) 1/2 gallons of DeckMax Enhanced and asked me to try it. I have just applied some to 2 parts of my faded/striped deck. Looks great right now, but I will be watching to see if it turns black. I will keep you posted.

bartletr

06:59AM | 08/19/10
Member Since: 08/09/10
2 lifetime posts
No blackening yet, but this is only the 9th day. I spoke with my TimberTech Claims Agent today and he said that the blackening can be a result of applying the DeckMax Enhanced when the board (surface) temp exceeds 100 degrees.

grampat2

07:14AM | 08/20/10
Member Since: 08/19/10
2 lifetime posts
New deck installed Oct. '08 at sumer camp. Spring of '09 saw white stripes and fading. Spring of '10 found unacceptable discoloring. Am in contact with TT re: replacement. Sad affair. Thought I received a bad lot until I checked the net. TOPIX has a forum with these same complaints. The testing for color fast and UV protection over time is flawed and am worried I will replace deck every 2 yrs.

magster

06:04AM | 08/21/10
Member Since: 05/01/10
28 lifetime posts
I agree that there must be a lot of complaints out there and how Timbertech handles them is all different from what I read. We replaced our deck after our Mountain Cedar went white in less than a year. They (Timbertech) did the replacement at no cost to us which we were very grateful for but it was under their warranty. This deck was less than a year old and it was a bad run.

We replaced it with their new product Desert Bronze which their tech rep told me would NOT go white. Well guess what it is...less than a year later. Getting white striping on both edges of every floor board. Do NOT want to have to clean it or treat it..that is their job. I am going to contact them and see what kind of run around I get this time. What a mess and I'm so upset with the product that I will NEVER recommend it to anyone in our village.

And...people are replacing their decks now....

markst

06:32PM | 08/30/10
Member Since: 08/21/10
2 lifetime posts
installed mountain cedar last july 09... i have planks turning black. the ones that are turning black do get the most sun. have never used anything on the deck other then water... is anyone getting this discoloration in shaded areas? just sumbmitted a claim.

deckowner

10:21PM | 09/01/10
Member Since: 08/27/10
5 lifetime posts
I installed my timbertech XLM PVC decking about a year ago. I live in Southern California where there is no snow or extreme wheater conditions. My deck looks horrible. large areas of black mold and other areas of white frost and discoloration. It seems that it is ONLY HAPPENING WHERE THERE IS DIRECT SUN EXPOSURE. what response have you gotten from Timbertech. What is an alternative deck product?
1956 timbertech xlm turin

deckowner

10:29PM | 09/01/10
Member Since: 08/27/10
5 lifetime posts
in less than a year my timbertech xlm has turned white with areas of black mold. this is happening only in areas of direct sun exposure. please check my pics.

What has tembertech done to correct this?
1958 timbertech xlm disas

magster

03:53AM | 09/02/10
Member Since: 05/01/10
28 lifetime posts
Wow that is the worst I have seen...have you contacted Timbertech and I think we would all love to hear their answer.

I still think with all the complaints on this material, there could be grounds for a class action suit.

grampat2

07:21AM | 09/02/10
Member Since: 08/19/10
2 lifetime posts
TT should be ashamed of their life/fade testing. My deck has white streaks in some boards and obvious fading to white in others with one total white. Bought and installed fall of '08. am in negotiation with TT. Very slow but they know they have a product problem. suggest one of

You young Turks gather all the data from this site and the TOPEX site and get signatures to motivate a solution. Lawyers will reduce our reimbursement. Solution may not be replacement every two years at our cost.Need some kind of long term fix.

Grampa T

magster

04:53AM | 09/03/10
Member Since: 05/01/10
28 lifetime posts
They are selling a defective product, and they know it's defective.

I agree in having to replace every two year....absolutely ridiculous!! So far we're coming up on our second replacement in a year! Not acceptable at all and maybe they should be taken to court by everyone that has had this problem.

Blast it all over the internet too...start blogging about the defective product. If their sales drop? Won't they react faster?

Let's use the power of the Internet. Topix is a good place to start.

aintitthelife98

06:49PM | 09/05/10
Member Since: 09/04/10
1 lifetime posts
Well I'm glad/disappointed to have found this thread. We had our mountain cedar XLM deck installed in September of 2009 with materials ordered/purchased just days prior. My wife and I were out on the deck this evening and noticed a bunch of dark spots/streaks that we thought were either dirt or other grime. After trying to clean them with water, soap/water and then one of the cleaners recommended on timbertech's website we realized that this was not coming off. As others have described in the thread, it looks like someone took a flame thrower to our deck in spots.

I submitted our warranty claim online this evening. Our contractor was my wife's brother and the original installation caused enough strain in our relationship so we won't be turning to him again. I'm interested to see what Timbertech is willing to do to help us.

I think a class action lawsuit may be the right answer. They are obviously selling a defective product and we have enough people in this thread to constitute a class.

Chris

2gregorys

08:52AM | 09/15/10
Member Since: 09/14/10
6 lifetime posts
I argued with timber tech for months over labor costs after my 600sq ft mountain cedar deck turned white and they told me to use a hair dryer on the $15,000 pile of garbage. I now have a Desert Bronze deck with the edges beggining to chalk. I'm beside myself. I would love to do something to this company to make them pay.

magster

12:16PM | 09/16/10
Member Since: 05/01/10
28 lifetime posts
Same scenario we are going through. I think the Desert Bronze is a bad run like their Mountain Cedar was.

I have started the process of contacting them again! First I get the same old form letter in response, blah, blah...Now I'm going to e-mail the tech I talked to last year and send him a picture.

They are knowingly selling a defective product and I am now telling all I know NOT to buy Timertech at all. Already have told 5 contractors and they said after looking at our deck will not use Timbertech.

Can't we go to the Better Business Bureau's in each state and let them know?

2gregorys

03:59PM | 09/16/10
Member Since: 09/14/10
6 lifetime posts
I just contacted Timber Tech today. They acted surprised to hear of my problem with Desert Bronze. When I told them stop the BS about cleaners and heat guns and this was my 2nd deck, they changed their tune.I'm going to start the warranty process to see where it goes.In the mean time the lumber yard I bought the material from says they are going to discontinue the whole Timber Tech line.

magster

04:54AM | 09/18/10
Member Since: 05/01/10
28 lifetime posts
Sounds like the same old answer when you contact Timbertech...surprise???? What a line. In the meantime two of our suppliers have also stopped selling Timbertech completely. Too many complaints about the product and customer service is standard form letters, or e-mail. You have to really push to get them to respond.

We were lucky first time around with them handling the complete redo of our Mountain Cedar at their cost. But we had to really push them to do that.

Now second time around? We'll see what happens...

Bottom line, they sell defective product!!

4dogmom

08:22PM | 09/19/10
Member Since: 09/19/10
4 lifetime posts
My pictures look EXACTLY the same!!! Our deck was installed by our building contractor in Dec. '09. It began turning black, spotty moldy looking in about 30 days. At first they told us we needed to keep the deck cleaner!!! Now they tell us we got a "bad batch" and they need to replace it!! THIS IS SEPTEMBER...we have heard NOTHING from this company. I am seriously contacting an attorney...the other issue we have had is SHOCKS!! When the plastic gets hot, not only can the dogs NOT WALK on it due to the heat...but it gives out terrific shocks when you walk on the deck and then try to touch your patio furniture!! Our guests won't go back out there - neither will the dogs!! So much for trying to "go green"!...

4dogmom

08:32PM | 09/19/10
Member Since: 09/19/10
4 lifetime posts
the response timbertech gave us, in July 2010...after telling us for 6 months that we needed to keep our deck cleaner..is that they made "a bad batch", they are aware of the problem, and are willing to replace our deck. They said they would send a form to fill out, and then our contractor would have the materials to rebuild. It is now the end of Sept and we've not heard a word! I am going to take legal action. We are in No CA..I thought we were doing the environmentally correct thing - back to good old wood!

2gregorys

08:31AM | 09/20/10
Member Since: 09/14/10
6 lifetime posts
We have experienced the same problems with the static shocks but I was willing to put up with it. The white chaulky look is not tolerable. Be prepared for a battle with TT. They will ignore your calls and fight you on labor costs.They've known about this so called bad batch for years!

4dogmom

09:57AM | 09/21/10
Member Since: 09/19/10
4 lifetime posts
Thanks for the reply. That's really scary to know it's not just a recent "bad batch". My contractor said, Oh, they're a young company and they don't want a bad rap, so they'll get right on it. That was almost 7 months ago! And the shocks aren't just a little static...you could see the spark when my friend's son walked across the deck, and pulled a metal chair out from the table! I've had shocks that actually hurt - and I know that's why the dog won't walk out here...he's got a wet nose to get shocked!! I will post future "discussions" with TT here.

Hopefully, they will be positive...
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