01:49AM | 12/07/03
Member Since: 12/06/03
3 lifetime posts
I have an 11 year old Rheem furnace that I am having problems with. It looks like I need a new heat exchange ($600 + 600 labor), ignitor (don't know the cost but I am sure its over $150) and a new circut board ( $250-$400). I understand that the heat exchange is covered by a warranty but I have to pay for the labor and shipping of the product.

I have had two different techmicians come out to the house and this is the info. that they have given me. I have tried to locate an email for customer service for Rheem and there is nothing. I don't feel that I should be putting this much money into an 11yr old furnace. The origional cost of the furnace which included install, 11 yrs ago, was approx. $3000 which included an air cleaner and humidifer. I also do not have the money to pay for the repairs, especially at Christmas time. I woud appreciate any help that you can pass on to me about Rheem and any suggestions you might be able to give me.
Please email me with any advise or help: [email protected]

Thank you,

plumber Tom

05:49AM | 12/08/03
Member Since: 05/10/03
801 lifetime posts
Many appliance manufacture's use trademarks. For example Hotpoint is GE,etc. Contact an HVAC supply who deals with Rheem, they might be able to give you a toll-free phone #. I tried, but found no listing.


03:37PM | 12/08/03
Member Since: 12/06/03
3 lifetime posts
As of today I have had two seperate companies come out to my home to tell me that my heat exchange is cracked. Not one has done a CO test, smoke test or candle test. Is this the only three ways to tell if there is a crack in the heat exchange. One company came out and told me that my exchange is cracked, the circut board is going bad, and ignitor is bad and both need to be replaced. "Better buy a new furnace". Now I have two service calls and still don't feel that either is giving me good honest accurate service. Please advise any help.

plumber Tom

03:49PM | 12/08/03
Member Since: 05/10/03
801 lifetime posts
1st of all on an 11 year furnce the heat exchanger is stil under warrany. Like u said the labor to remove the plenum and install a new one is not. You make the decision.... is it worth repairing or relacing? If it were me i would install new parts, but ,you do what you feel is right.........good luck, Tom

R Man

01:15PM | 12/10/03
Member Since: 12/09/03
7 lifetime posts
A cracked heat exchanger is a cracked heat exchanger. It will need to be replaced for the unit to run. Feel fortunate the part is under warranty.

As for the igniter, if it's electronic ignition, shop around and let your fingers do the walking. I don't think that part costs more than $35.

The control modual? Skip it. How a service technician can diagnose a "bad" circuit board by looking at it is a mystery. If the LED is still flashing or displaying an error code after the heat exchanger and igniter are replaced check it against the error codes listed in the back of your owner's manual.

Here's another tip. Since the furnace is so old, and 11 years is pretty old for a modern furnace that is not regularly serviced, get a service plan for about $20 per month. The good ones cover ALL repairs short of a cracked heat exchanger or dead condensor. It's like an insurance policy that covers both your furnace and the A/C unit. It also includes two system tune ups per year. They will cleanout out your new heat exchanger to remove carbon deposits that result in uneven tube temperatures which result in, guess what, cracked heat exchangers.

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