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Thanks for responding. I got an estimate from a local flooring contractor and it looks like it will cost about $1800 to rip up the old floor and replace it with new. Of course this has to be the largest tile floor in the house! It's possible that the tiles are now securely down, as the ones they reinstalled 8 months ago seem to be secure still. But it just doesn't seem right that I should have to have a floor with damaged/chipped tiles and variations in color. Am I being unreasonable?